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Herbert Samuel Royal Shangri-La Eilat

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Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Hot Tub
  • Gym
  • Spa

Explore the area

Map
South Beach, Eilat, Southern District, 88000
  • Coral World Underwater Observatory Aquarium
    ‪2 min walk‬
  • Coral Beach Nature Reserve
    ‪3 min walk‬
  • Princess Beach
    ‪17 min walk‬
  • Eilat (ETM-Ramon Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Shangri-La Family Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Shangri-La Family Room

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

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Villa Haman with Private Pool

  • Sea view
  • Sleeps 4
  • 1 King Bed

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  • Sea view
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View all photos for Deluxe Shangri-La Room

Deluxe Shangri-La Room | Free minibar, in-room safe, desk, soundproofing

Deluxe Shangri-La Room

  • Sea view
  • Sleeps 2
  • 1 King Bed

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Villa Shangri-La Sea View | Free minibar, in-room safe, desk, soundproofing

Villa Shangri-La Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

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Villa Royal Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Villa Paradiso | Free minibar, in-room safe, desk, soundproofing

Villa Paradiso

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  • Sleeps 2
  • 1 King Bed

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Villa Chao Paya with Private Pool

  • Sea view
  • Sleeps 4
  • 1 King Bed

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About this property

Herbert Samuel Royal Shangri-La Eilat

Eilat hotel with restaurant
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Herbert Samuel Royal Shangri-La Eilat offers 50 air-conditioned accommodations with free minibar items and minibars. Accommodations offer separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body treatments.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Herbert Samuel Royal Shangri-La Eilat features an outdoor pool and a hot tub. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests.

Herbert Samuel Royal Shangri-La Eilat is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Main Restaurant - This buffet restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

Arabic, English, French, Hebrew, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Main Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free stocked minibar
  • Freezer
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free international calls
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in begins 1 hour after sunset on Saturday and on the final day of Jewish holidays.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ILS 80 per person
  • Airport shuttle fee per child: ILS 80 (up to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Royal Shangrila
Herbert Samuel Royal Shangri La Eilat
Herbert Samuel Royal Shangri-La Eilat Hotel
Herbert Samuel Royal Shangri-La Eilat Eilat
Herbert Samuel Royal Shangri-La Eilat Hotel Eilat

Herbert Samuel Royal Shangri-La Eilat Reviews

Reviews

6.4
Rating 10 - Excellent. 5 out of 24 reviews
Rating 8 - Good. 7 out of 24 reviews
Rating 6 - Okay. 4 out of 24 reviews
Rating 4 - Poor. 3 out of 24 reviews
Rating 2 - Terrible. 5 out of 24 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tomy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is heaven
Stayed 3 nights in Apr 2025

8/10 Good

Asnat

Liked: Cleanliness, staff & service
Great stay but far from eilat
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Overpriced

The hotel is a bit overpriced- you don't really get your money's worth or value. I understand that this is a war-time and not everything can go to plan but some things suprised me. For example, we paid for a deluxe room and were given a standard room. When this was brought to thier attention, they did not feel inclined to help. The room we stayed in suffered multiple blackouts and kept losing electricity and power and we had to flip the switch on (in the electric box) repeatedly throughout our stay. The website also made it seem that the pool and lounge at the Shangri-la was open when it was in fact closed due to a lack of staff. The main pool area had too many flies to be able to sit comfortably and relax. Other than those issues, the room was clean but a bit run down, the bed was comfortable and there was a nice sized patio. Breakfast was great and the hotel area was easy to navigate by foot even though it was a bit of a steep incline (this hotel is built on and into the side of a mountain). I would hesitate to stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

Not as images, outdated rooms, same as his brother Orchide hotel just under different name, doesn't look like high class luxurios rooms. No reason to pay extra to be in these rooms. Facilities are not so good - Traqlin, pool... Better getting down to the Orchide's pool which is great. As rooms are far, every movement requires a Shuttle. The closet was broken, the shower had poor current of water in the shower, we were missing thing for 3 persons(was prepared only for 2) - all fixed after calling recrption but disappointing dealing with it when just entering the room. Breakfast is great. Stuff are nice. We got couple of hours for late check in. Better to pay less, expect less and stay at Orchide.
Stayed 2 nights in May 2023

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service
Great property…location a tad odd….but cat control is needed!
Stayed 1 night in May 2023

10/10 Excellent

guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time.
Stayed 3 nights in Feb 2023

6/10 Okay

Aviad

Stayed 3 nights in Sep 2022

4/10 Poor

Austin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great but the service. Terrible, terrible service for such a nice hotel. They were cleaning the pool at 11am with loud machines. Everyone at the pool was trying to relax and enjoy the scenery, but all we could hear was a loud motor power washer. Another guest went to the lobby to tell them turn it off. Power wash the pool at night, not when everyone is using it!!! I was sitting in a chair and an employee tried to open an umbrella above me. I kindly asked him not to open it, as I was sitting in the sun. He gave me SO much attitude and ignored me and tried to open it anyway until I stood up and said no again. I was so frustrated with the terrible service. Schnitzel (chicken tenders) at the pool were inedible. So gross. Breakfast was only offered at the attached hotel. Constantly had to walk up and down the large hill because the golf cart transportation was never available. Beautiful location, terribly run hotel.
Stayed 2 nights in Apr 2022

8/10 Good

Shimon

Stayed 2 nights in Sep 2021

6/10 Okay

Doron

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Daniel

Liked: Staff & service
What you see is definitely not what you get. We arrived at Shangrila hotel with high expectations regarding the hotel's facilities and overall seeing, but we found out that nothing is new and it's just a part of the OLD Orchidea hotel. The team was great and def
Stayed 4 nights in Sep 2021

8/10 Good

RAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is great. all is nice.
Stayed 1 night in Sep 2021

6/10 Okay

Ortal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2021

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very filthy , food was not edible
Stayed 3 nights in Sep 2021

2/10 Terrible

Roee

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good hotel not go !!!!

Not clean !! Every place that we go was derty!! A lot of garbich all the hotel The service was treball Always we go … not come to take us! The water shower ant the toellet every thing go out !!! We cut the vication and go back to the ahouse….
Stayed 3 nights in Sep 2021

4/10 Poor

Dennis

Traveled with partner
Disliked: Property conditions & facilities
Our room was ok. The bathroom was updated but the rest of the room needs to be updated. The food is ok. I would have expected much better from the shangri la. Parking was the worst I’ve ever seen at a so called nice hotel. Checkout was not good. Certain staff members were very pleasant. Personally I would not stay there again.
Stayed 3 nights in Sep 2021

10/10 Excellent

keren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel. Good for families The food was very tasty and diverse. The lounge is a bonous Recommended
Stayed 2 nights in Apr 2021

2/10 Terrible

Rene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

2/10 Terrible

Rene

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vieux. Frigo cassé, chambres non faites, pas de serviettes disponibles. Placard à portes cassées. Il a fallu réclamer le service de chambre à 22h pour qu’ils nous envoient un homme de ménage qui a fait la chambre en 4 mn au total. Le tout avec une salle de bain crasseuse
Stayed 3 nights in Feb 2024

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Matty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio de David y Iair fue excelente en el front desk. Hotel precioso. Limpio. Desayuno podría ser mejor. Y hay un ruido en el Pasillo un zumbido raro que se mete a las Bocinas del cuarto.
Stayed 2 nights in Apr 2023

8/10 Good

natalia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Отдых

Сама гостиница хорошая, но состояния номеров оставляют желать лучшего ... хотя попросила починить кондиционер быстро пришёл техник и с улыбкой все сделал , завтрак супер и траклин также все замечательно, и сами работники гостиницы очень отзывчивые , дизайнер поработал очень хорошо каждый уголок со вкусом , вот номера да отредактировать не помешало бы Да потрясающие пляжи шмкрат альмогим
Stayed 2 nights in Sep 2021