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Xelena Hotel & Suites

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Xelena Hotel & Suites

Indoor pool, sun loungers, lifeguards on site
Exterior
Ecotours
Exterior
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Calafate Fishing
    3 min drive
  • Anfiteatro Del Bosque
    3 min drive
  • Dr. Jose Formenti District Hospital
    3 min drive
  • El Calafate (FTE-Comandante Armando Tola Intl.)
    25 min drive

Room options

View all photos for Suite de Lujo

Suite de Lujo | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite de Lujo

  • 861 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

Suite Junior | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Junior

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

  • 323 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Triple

  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidencial

  • 1346 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Presidential With Lake View

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidential With Lake View

  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Deluxe

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Deluxe

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Esplendor by Wyndham El Calafate

Pool
Breakfast included
Spa
Parking included
4.3 out of 5, Excellent, (470)
The price is $176
per night
$176 total
includes taxes & fees
Dec 7 - Dec 8
Esplendor by Wyndham El Calafate

About this property

Xelena Hotel & Suites

5-star hotel in Macrozona Bahía Redonda y Primeros Faldeos
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
In addition to a full-service spa, Xelena Hotel & Suites features an indoor pool and a sauna. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and a meeting room. This luxury hotel also offers a fitness center, spa services, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Xelena Hotel & Suites is a smoke-free property.

A complimentary manager's reception is offered each day.
MORA - Overlooking the ocean, this restaurant serves dinner only.
PIERROT - Overlooking the ocean, this lobby lounge serves breakfast and lunch. Open daily.
Huerta & Fuegos - Onsite tapas bar. Open daily.
Coral Coffe Shop - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coral Coffe Shop
  • Huerta & Fuegos
  • MORA
  • PIERROT

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Xelena Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 246 out of 391 reviews" "
Rating 8 - Good. 87 out of 391 reviews" "
Rating 6 - Okay. 36 out of 391 reviews" "
Rating 4 - Poor. 13 out of 391 reviews" "
Rating 2 - Terrible. 9 out of 391 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Reid, Fairfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented a car so can’t speak to other forms of transportation. The hotel was clean and in good repair. The staff at the restaurant very friendly. The hotel is not constructed of high quality materials but was put together well. Drinks were very expensive and on par with New York.. humm. Stayed in the one bedroom suite facing the lake. Breakfast was included and delicious. Would recommend and would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Stayed 2 nights in May 2024

6/10 Okay

Deeplaxmi

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The property sits on a very scenic location with rooms facing the lake. That is the best part. However, the rooms are not maintained. Eg a broken arm rest of a chair that was just kept in place and falling shower head. Someone can be seriously hurt. The food is average. Breakfast is ways below par. The hotel staff is trained to ask for payment immediately when you place the order, not after you are served or ready to leave. It is really a cheap mannerism and very insulting for a so called high class resort. Under the guise of sustainability, they provide only a refilled bottle of water in the room, with written instructions that guest can refill in hotel lobby. Really? Heard of customer service or hospitality? And they sell plastic water bottles in the Bar for $3 each. The staff doesnt seem to like working there, and reflects in their dealing with the guests. Highly suggest some serious staff training and change in service attitude if you wish to attract clientele. You have a prime property, pls pay attention to service and dining!
Stayed 2 nights in May 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tegan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location. Slightly far from town
Stayed 2 nights in Apr 2024

8/10 Good

Verena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars but a good stay in El Calafate
Stayed 2 nights in Apr 2024

6/10 Okay

Noel

Traveled with family
La propiedad esta en una excelente localidad. Hermosa vista del lago y muy accesible a las areas turística. La propiedad está catalogada 5 estrellas sin embargo carece de muchas cosas para ser catalogada de esa categoria. Las habitaciones super sencillas sin ningún detalle de alta categoria. Lo mas importante el servicio al cliente era de categoria de hotel maximo 3 estrellas. Cuando llegamos nadie nos recibió en la entrada, no tenian personal para asisitir con las maletas ni dar una bienvenida personalizada como es de costumbre en un hotel da alta categoria. El servicio del desayuno tampoco era bueno. Muy poca atención de los empleados. En nuestro caso solo nos preguntaron el número de habitación y nunca se acercaron a ofrecer algo ni nada. Practicame era como si no hubiesen meseros para asisitir a los huéspedes. El menú demasiado limitado y de poca calidad. En resumen puedo decir qué es un hotel muy bonito pero no es un hotel 5 estrellas. Practicame entramos y salimos y nos sentimos completamente solos en el lugar durante las 2 noches que estuvimos alli. No recibimos ningún tipo de atención que nos hiciera sentir bienvenidos y que nos haga regresar al hotel en otra ocasion.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, location and service! Recommended!!
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but shady extra charges
The place was nice but be aware that the room rate they advertise on Hotels.com is incorrect. And the reason they give you is a complete nonsense, in the end I paid 7% more which is not a lot but I don’t like being lied to, when I asked the front desk they deflected it on my credit card company (VISA) but they actually use they own exchange rate for foreigners … According to them the USD on the listing is only for Argentinian residents … nonsense…
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were huge.
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xelena has been our best stay in Argentina! It is very clean, and the staff are friendly. There is also a wonderful view of the lake!
Stayed 1 night in Apr 2024

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location overlooking the lake. A short drive to the hustle and bustle of town. Lovely pool and hot tub. Maximiliano at the front desk - above and beyond service!
Stayed 1 night in Mar 2024

6/10 Okay

david

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room was over lobby and was very loud Although there was a chill outside --could not cool room off
Stayed 2 nights in Mar 2024

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Remo

Stayed 1 night in Jan 2024

10/10 Excellent

eiman, lakewood ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Jamie

Traveled with partner
Disliked: Staff & service
This hotel is not worth the price for the stay. I recommend staying elsewhere.
Stayed 2 nights in Jan 2024

8/10 Good

John

Traveled with family
Not 5 Star
Not 5 Star maybe 3. Checkin not very smooth. Stayed in Presidential Suite and had to walk to Lobby to get “free” Ecodriendly water.
Stayed 3 nights in Jan 2024

10/10 Excellent

LUIXAVIER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marlyn

Stayed 1 night in Jan 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sonia Cruz, Coral Gables

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Amit

Liked: Cleanliness
Disliked: Staff & service
The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.
Stayed 2 nights in Oct 2023