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El Monteon Vacation Packages

Everything was really good

Amazing stay!

Everything was wonderful staff was great. The hotel is beautiful

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

I rarely write reviews, but this property and its staff, especially Emanuel, were world class. The rooms, art, showers, beds, landscaping, and amenities made the stray memorable. And for context, I am an Airbnb Superhost and have been to 90+ countries. Enjoy your stay.

The front lobby of the hotel is under construction, the rooms at the Krystal grand are outdated, and had a horrible smell. I paid for a partial ocean view room and was given a view of the building under construction next door. I was moved over to the hacienda and that location was well kept. My partial ocean view became the driveway to enter the location, which was pretty noisy, but the room was nice.

Good

The condo was huge 4 bedrooms and 3 bathrooms. If traveling with a large family, I would totally recommend. This is where we will be staying while in Puerto Vallarta from now on.