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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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Aerial view
Creator video - submitted by Sam Meddings
4 outdoor pools, pool umbrellas, sun loungers
Hot tub, steam room, body scrubs, facials
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star Sardinal property with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a nightclub, and a 24-hour fitness center. Onsite self parking is complimentary.

Hotel Riu Palace Costa Rica - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 676 out of 1466 reviews
Rating 8 - Good. 355 out of 1466 reviews
Rating 6 - Okay. 244 out of 1466 reviews
Rating 4 - Poor. 103 out of 1466 reviews
Rating 2 - Terrible. 88 out of 1466 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

damian

Stayed 3 nights in Dec 2025

10/10 Excellent

Ronn L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
everything was on point, the room was clean, staff was great, food was decent....my only real issue, was the wifi. it would be great if you guys did an upgrade and added some wifi extenders to reach the pool area and possibly the beach.
Stayed 5 nights in Dec 2025

6/10 Okay

Amy

Disliked: Cleanliness, amenities
Staff were great. Room was dirty, air conditioning didn’t work well and the fan made a terrible noise We asked for help many times and nothing was dixed
Stayed 7 nights in Dec 2025

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort, maintained spotlessly, an amazing beach and some of the best all inclusive food I’ve ever had. The water park next door was so fun for adults and kids alike. And the best are the people - incredibly friendly and always smiling. We loved our stay. Thank you to the amazing staff at the Riu Palace!
Stayed 3 nights in Dec 2025

2/10 Terrible

Agam

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Failure to Accommodate Dietary Needs: We are vegetarian. Despite multiple requests, staff members have been unable or unwilling to provide meaningful assistance. Food options are extremely limited, poorly labeled, and consistently disappointing. For an international all-inclusive resort, this level of disregard for basic dietary accommodations is unacceptable. Unprofessional and Rude Staff: Several interactions with staff have been dismissive and unhelpful, and at times outright rude. This is completely inconsistent with the standards expected at a RIU Palace property. Unsanitary Room Conditions: We found ants and lizards in our room, which is unacceptable by any hospitality standard. I have video evidence documenting these conditions. Our shower area doesn’t even have a curtain separating it from the rest of the room. It was us and our kids in the room and the room layout was absolutely horrendous. Overall Quality Far Below Expectations: The service, food quality, cleanliness, and guest experience do not come close to what was advertised or what any guest should reasonably expect—especially at this price point.
Stayed 6 nights in Dec 2025

8/10 Good

Min

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little old. Food is great, staff and service great
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the resort. There are a few things that needs to be fixed or updated but it appears that they will be doing that next year. When they update, they need to put restroom facilities NEXT TO THE different POOL AREAS. Walking long distance from the pools is a severe inconvenience. Staff was excellent.
Stayed 7 nights in Dec 2025

2/10 Terrible

Cesar

Disliked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Vanessa

Stayed 5 nights in Dec 2025

8/10 Good

Shawnequa Layne Nikkeba

Stayed 4 nights in Dec 2025

8/10 Good

Michael

Stayed 7 nights in Dec 2025

8/10 Good

Vanessa

Stayed 7 nights in Dec 2025

10/10 Excellent

Deon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 5 nights in Dec 2025

10/10 Excellent

Evelyn

Stayed 3 nights in Dec 2025

2/10 Terrible

JESSICA MARIE

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As someone who does all inclusive multiple times a year we were excited to try a RIU. Upon check in we were already alarmed as the woman was not responsive and didnt even answer our question handing us a copy printed map you couldn't even read and saying "walk that way well bring bags when we are ready". We went to the pool buffet, and everything was cold/sat out. We were so worried, but later on I will say that buffet improved, you simply need to come earlier because once you hit about 1 hour prior to close they will actually REFUSE to fill items. We went to our room, and this is where it got interesting. The rooms are outdated, my daughter had no hot water in her adjoining room, there was broken glass block, peeling paint and even the mirror was missing... MIRROR... I dont know how that is possible but it was? The room had little to NO lighting- we had one room no hot water for 3 days and every single day we had to get our room key redone 4 times a day. They said this was due to our phones but maintenance confirmed it was not. We went to dinner, and this is where our experience was pretty much solidified. The Italian had only 5 choices, and the food you couldn't even cut with a fork. We tried the Japanese, and again, the food was overcooked, and subpar. There was little to NO options for anyone who does not eat meat/seafood.. so my teen daughter ate rice as her meal. Roomservice? Cold Nachos...ICE cold from the fridge... Staff was amazing, but amenities HORRID
Stayed 6 nights in Dec 2025

10/10 Excellent

Hareesha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and great service. Food was good. We had fun
Stayed 5 nights in Dec 2025

8/10 Good

Nanette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was very comfortable and grounds were well maintained. Staff made you feel welcome and were very diligent about cleaning. Furniture and decor in rooms was a little dated, but not displeasing. A few minor maintenance issues in the room( sliding glass door slammed, sink stoppers didn’t work) nothing that decreased our comfort. entertainment was good. Really enjoyed the Queen cover band that played one night. we did venture over to the other resort that is attached to the palace and it was much brighter and very active with kids and lots of people. we much preferred the palace which was quieter and had lower lighting for a laid-back vibe , with much fewer children. The Beach was nice with calm waters. there were people selling souvenirs or asking if you wanted a massage but were very polite if you said no Gracias. food was great. Enjoyed all the specialty restaurants and had no problems getting in. The buffet for breakfast was pretty much the same every day, but there were so many choices that it was perfectly fine. only criticism that I would have is that the Jacuzzi tub was in the spa and you had to make a reservation for it and it was very underwhelming barely any jets, basically just a big bath. The steam rooms were separated in the locker rooms.Gym equipment was ample. Riu fun staff kept activities flowing, and we did do the water work out class and it was fun. all in all had a wonderful time. would go back to a Riu resort again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Roldy

Liked: Cleanliness, staff & service, amenities
Friendly staff , great food with different varieties. Place is very close to the beach .
Stayed 4 nights in Dec 2025

8/10 Good

Hilda

Stayed 6 nights in Dec 2025

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff were excellent. A little mold in showers though, otherwise, everything else was great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Garry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is breathtaking and the wildlife that surrounds it is very captivating! RIU never disappoints! Mutiple dining options, plenty of activities and excursions galore! I can't wait to go back. ALSO, make sure to fly into Liberia Airport if this is your destination because any other airport is more than an hour away!
Stayed 4 nights in Dec 2025

6/10 Okay

Reginald

Stayed 4 nights in Dec 2025

10/10 Excellent

Mariana Gonzalez

Traveled with group
Liked: Cleanliness, amenities
Very nice 😊
Stayed 4 nights in Dec 2025

6/10 Okay

Aquanetta

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel wasn’t bad, but it wasn’t the best either. I would rate it a 5/10. The reviews said that renovations were made but it looks as if they haven’t been done yet. Being that it looks so outdated it kind of made me feel uncomfortable as if the place wasn’t clean. The food was not the best and not much variety. I only looked forward to eating breakfast. This place reminds me of a carnival cruise. More emphasis is being put on the outside upkeeing than the inside
Stayed 3 nights in Dec 2025