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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video - submitted by Sam Meddings
Hot tub, steam room, body scrubs, facials
Buffet
4 outdoor pools, pool umbrellas, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(57 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

7.8 out of 10
Good
(152 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

7.0 out of 10
Good
(20 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star Sardinal property with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a nightclub, and a 24-hour fitness center. Onsite self parking is complimentary.

Hotel Riu Palace Costa Rica - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 17 years old are not allowed in the spa

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 681 out of 1473 reviews
Rating 8 - Good. 356 out of 1473 reviews
Rating 6 - Okay. 245 out of 1473 reviews
Rating 4 - Poor. 102 out of 1473 reviews
Rating 2 - Terrible. 89 out of 1473 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Abigail

Traveled with family
Disliked: Property conditions & facilities
My stay at RUI Palace Costa Rica was average overall. The property is clearly outdated and in need of a major remodel. Rooms and common areas feel worn and do not reflect the standards expected from a “Palace” resort. The food was below average, with inconsistent quality. Access to the specialty restaurants required waiting in long lines (first come first serve only). There are no reservation system —guests should not have to spend vacation time standing in line. While the staff were courteous and friendly, they often provided incorrect or conflicting information regarding access of other RUI restaurants and resort policies, which caused confusion throughout our stay. Overall, this resort did not meet expectations. Without significant renovations, improved food quality, and a better restaurant reservation system, I would not recommend RUI Palace Costa Rica.
Stayed 7 nights in Dec 2025

2/10 Terrible

Yin

Traveled with family and small children
Liked: Cleanliness
El peor hotel que he ido en Costa Rica all inclusive de todas las marcas que hay!!. Te dejan entrar al hotel después de la 1:30( no gasten el tiempo de ir temprano) obligan a toda la gente hacer fila por las afueras, bajo un calor. Vinimos con un grupo grande en familia y para la desgracia si ocupas ir al baño (que caminar como un 1km) solo dejan ir de 2 en 2 personas. Nos dejaron entrar al lobby para esperar porque veníamos con un bebé, pero tampoco nos dejaron hacer el check in antes, y justamente en ese momento vimos como varios extranjeros hacían el check in sin ningún problema. Hicimos la queja pero la excusa de ellos fue que los extranjeros tenían un itinerario, que ellos no ven la hora del check in ósea que pobre la excusa que se inventaron. Las maletas lo tuvimos que llevar nosotros mismos porque después de esperar 2-3 horas aún no estaban en nuestros cuartos, mientras que el mismo muchacho encargado de llevarlas ni estaba ocupado. El ventilador de nuestro cuarto estaba averiado, nos hospedamos 4 días ahí y nunca llegaron a solucionarlo. He ido 3 veces a este hotel y literalmente han caído muy bajo para ser un hotel de gama. Y como consejo deberían de poner un rótulo en cada habitación que diga que el agua no es potable.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2025

6/10 Okay

Shakhnoza

Traveled with family
Disliked: Amenities, property conditions & facilities
I traveled with my family and parents. The resort is very old and outdated, and the food quality is poor. The service is acceptable but unremarkable. There are no gluten-free options available, including desserts or bread. Basic amenities are also lacking—there were no shower caps, slippers, cotton swabs, or Q-tips provided. The rooms had a noticeable moldy smell. The beach is poorly maintained, with plastic trash scattered along the shore. It was disturbing to see plastic bottles and cups on the beach, and I found myself repeatedly cleaning them up to prevent them from being washed into the ocean. Won’t go back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Veronica, DORAL

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
La comida es espectacular, realmente uno de los puntos más fuertes del hotel. La atención del personal y los tragos son buenos, aunque en lo personal no me agradó el uso excesivo de plásticos. El mar no es nada del otro mundo: al estar en el Pacífico, las olas son fuertes y el agua es oscura. Además, la playa es pública y no está bien cuidada, no hay sillas ni espacios adecuados para sentarse o pasar el día cómodamente en la playa. En general, una buena experiencia por la comida y el servicio, pero con áreas claras de mejora en la zona de playa.
Stayed 3 nights in Dec 2025

4/10 Poor

soheil

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed for 10 days with family including Xmas and NYE. The room is screaming for updates, cracked and broken glass tiles in shower, damages walls and fixtures, ants and other bugs everywhere and in bed. We were missing sheets and soap and shampoo after housecleaning visits. Elevators not working most of the day. Food was ok, nothing special for Xmas or NYE except some cheap seafood salads added. Buffet for breakfast and lunch nearly identical every day. The restaurants were impossible to get in, we tried 10 times to get the Japanese restaurant and we were denied service, their excuse was poor people line up 1 hr before the restaurant open on their vacation so they can get in as they don’t have any reservations service and we watched the exact same group dinned at the same restaurants over and over as we had to go to buffet. Some of the foods at buffet was clearly not fresh and was reheated leftover of the restaurants from night before. The cheese and dairy selection was lukewarm and not refrigerated. We did tried the steak house, it took 1.5 hours for the food to come, the med-well fillet steak was rare and chewy piece of meat folded into a ball to make it look like a fillet. The Italian restaurant lamb chop was 3 tiny pieces of mostly fat than meat. Entertainment was very outdated and mostly boring. The live music was selections of handful of songs repeated everyday. The NYE party was just terrible with DJ playing 80s Hip Hop and R&B. Some shows cancelled due to technical.
Stayed 9 nights in Dec 2025

4/10 Poor

RASHMIKANT, MOOR PARK

Traveled with group, Traveled with family
Liked: Cleanliness
Lake of vegetarian food. Food section staff at Pizzeria very bad. Intentionally making bad pizza. I have never seen pizza like this before. Only we have food available to eat for vegetarian. Six days we were hungry after paying $400/day
Stayed 6 nights in Dec 2025

10/10 Excellent

Adam Todd

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel, location and staff were all wonderful
Stayed 7 nights in Dec 2025

4/10 Poor

jordan edward

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Let’s start with the positive, all the staff are fantastic. The food is absolutely awful. The WiFi is poor. The transportation that was provide by Expedia was dangerous on the way there and not well planned.
Stayed 7 nights in Dec 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
Limpieza
Stayed 5 nights in Dec 2025

10/10 Excellent

Jared

Stayed 5 nights in Dec 2025

6/10 Okay

Kristin

Traveled with family
Liked: Amenities
The staff was very friendly and helpful, the food was very good, and the amenities were enjoyable. The constant demagnetization of room key cards was extremely frustrating and our ground floor room had too many bugs with most of us getting bit overnight in our beds. I had 8 bites on second to last night on the bottom of my feet making it difficult to walk the rest of the trip.
Stayed 4 nights in Dec 2025

2/10 Terrible

Bhumeet

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed with food and services
Stayed 3 nights in Dec 2025

2/10 Terrible

Imtiaz

Disliked: Cleanliness, property conditions & facilities
Staff was not welcoming day 1. Fix that
Stayed 4 nights in Dec 2025

8/10 Good

Ismael

Stayed 5 nights in Dec 2025

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything stood out. From the amenities, to staff and most importantly the food.
Stayed 3 nights in Dec 2025

10/10 Excellent

damian

Stayed 3 nights in Dec 2025

10/10 Excellent

Ronn L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
everything was on point, the room was clean, staff was great, food was decent....my only real issue, was the wifi. it would be great if you guys did an upgrade and added some wifi extenders to reach the pool area and possibly the beach.
Stayed 5 nights in Dec 2025

6/10 Okay

Amy

Disliked: Cleanliness, amenities
Staff were great. Room was dirty, air conditioning didn’t work well and the fan made a terrible noise We asked for help many times and nothing was dixed
Stayed 7 nights in Dec 2025

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort, maintained spotlessly, an amazing beach and some of the best all inclusive food I’ve ever had. The water park next door was so fun for adults and kids alike. And the best are the people - incredibly friendly and always smiling. We loved our stay. Thank you to the amazing staff at the Riu Palace!
Stayed 3 nights in Dec 2025

2/10 Terrible

Agam

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Failure to Accommodate Dietary Needs: We are vegetarian. Despite multiple requests, staff members have been unable or unwilling to provide meaningful assistance. Food options are extremely limited, poorly labeled, and consistently disappointing. For an international all-inclusive resort, this level of disregard for basic dietary accommodations is unacceptable. Unprofessional and Rude Staff: Several interactions with staff have been dismissive and unhelpful, and at times outright rude. This is completely inconsistent with the standards expected at a RIU Palace property. Unsanitary Room Conditions: We found ants and lizards in our room, which is unacceptable by any hospitality standard. I have video evidence documenting these conditions. Our shower area doesn’t even have a curtain separating it from the rest of the room. It was us and our kids in the room and the room layout was absolutely horrendous. Overall Quality Far Below Expectations: The service, food quality, cleanliness, and guest experience do not come close to what was advertised or what any guest should reasonably expect—especially at this price point.
Stayed 6 nights in Dec 2025

8/10 Good

Min

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little old. Food is great, staff and service great
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the resort. There are a few things that needs to be fixed or updated but it appears that they will be doing that next year. When they update, they need to put restroom facilities NEXT TO THE different POOL AREAS. Walking long distance from the pools is a severe inconvenience. Staff was excellent.
Stayed 7 nights in Dec 2025

2/10 Terrible

Cesar

Disliked: Cleanliness
Stayed 4 nights in Dec 2025