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Hotel Riu Guanacaste - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Guanacaste - All Inclusive

Waterslide
Minibar, in-room safe, blackout drapes, iron/ironing board
On the beach, sun loungers, beach towels, scuba diving
Free daily buffet breakfast
Boating

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪6 min walk‬
  • Coco Beach
    ‪36 min drive‬
  • Ocotal Beach
    ‪39 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Double Room, Courtyard View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Courtyard View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Double Room, Connecting Rooms, Garden View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Double Room, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, 2 Bedrooms (U)

  • 323 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, 2 Bedrooms (ROH | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms (ROH | U)

  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

  • 711.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (ROH | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms (ROH | C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, Connecting Rooms (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Garden View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Garden View (L)

  • 185 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 807 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (ROH | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (ROH | C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room Standard With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard With Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

Quadruple Room

  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s)

Family Room -5 Guests-

  • Sleeps 5
  • 2 Full Bed(s) and 1 King Bed(s)

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Riu Guanacaste - All Inclusive

3.5-star Sardinal property with private balconies
Catch some rays at the beach or spend the day relaxing at Hotel Riu Guanacaste - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Guanacaste - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the property's 5 restaurants. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This all-inclusive property also offers a children's pool, a health club, and a nightclub. Onsite self parking is complimentary.

Hotel Riu Guanacaste - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Liberia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Furama - This restaurant specializes in Asian cuisine and serves dinner only.
La Toscana - This restaurant specializes in Italian cuisine and serves dinner only.
Tucan - This restaurant specializes in international cuisine and serves dinner only.
Ocotal Steak House - This poolside restaurant serves dinner only. Reservations are required.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 576 out of 1510 reviews
Rating 8 - Good. 403 out of 1510 reviews
Rating 6 - Okay. 281 out of 1510 reviews
Rating 4 - Poor. 120 out of 1510 reviews
Rating 2 - Terrible. 130 out of 1510 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cynthia

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a nice big resort. The entertainment at night was really good. The food in the buffet was what I expected, not the best, but I always found something to eat. The restaurants were hard to get into because they got fully booked super early and they didn’t take reservations a day early. The drink options were not good, even the syrups they used for the drinks tasted too artificial. I wished they had better options for whiskey, Vodka, and tequila, I couldn’t believe they didn’t have Cacique their most popular rum. Regardless of those things, I had a wonderful time there. I love this country and its people the excursions were amazing and unforgettable. I would come back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever. I will be back next year. Friendly staff....so clean. Food was wonderful.
Stayed 8 nights in Feb 2025

10/10 Excellent

Veronica, Glenside

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place so much. It has everything for me my family. We have scheduled our Christmas vacation already for 2025.
Stayed 5 nights in Feb 2025

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Barry A., Edison

Traveled with partner
Liked: Amenities
We really enjoyed our 5 day stay at the RIU Guanacaste.The weather was great and the resort was very pretty.We just would like to see a few more restaurants that offered sit down dining without buffets.The food was good not exceptional.The beach was not the prettiest but we enjoyed the pools.the staff was very nice
Stayed 4 nights in Feb 2025

10/10 Excellent

Elana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and made my preschooler feel so welcomed. The food was incredible across the board. Amazing house keeping service. The prices for snorkeling were incredible for what we got. Just an amazing time overall.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sulema

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are soooo sweet and polite.
Stayed 5 nights in Feb 2025

10/10 Excellent

HYO JIN

Liked: Cleanliness, staff & service, property conditions & facilities
We love the place and it’s very spacious so we really enjoyed our time
Stayed 7 nights in Feb 2025

6/10 Okay

Vladimir

Traveled with family
Liked: Staff & service, amenities
Spend one week at Riu Gianacastle. - staff was very good - Room was good - Food was not good at all. - Although, I am not a drinker, alcohol it is really bad. Wine is worse than cooking wine. Beer not good neither. - People are very good, friendly, polite helpful. - Country is beautiful. - Infrastructure/ roads are not good.
Stayed 6 nights in Feb 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not up to par. Restaurants ran out of food by 7PM We had an emergency and had to leave 2 nights early Looking for a credit on my credit card
Stayed 7 nights in Feb 2025

10/10 Excellent

Annmarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the entertainment and the food options! Great place for a vacation!
Stayed 8 nights in Feb 2025

10/10 Excellent

ADRIAN

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service
We had a great stay with our kids. Plenty of activities to do and everyone was really helpful and kind.
Stayed 6 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property for a week and had a wonderful time as a family. Our kid enjoyed the pool, slides, and also was very fond of the staff at the Kids Club (Riu Land). The grounds were very well kept and we enjoyed our sunset strolls on the beach. Diamanté Adventure Park (the Animal Sanctuary) right next door is recommended - take the free shuttle bus. Other than Diamante, there's nothing around the resort so I suggest renting a car if you want to explore beyond the immediate area.
Stayed 7 nights in Feb 2025

6/10 Okay

Dejan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

I expected much more out of this place.

Hotel check in didnt take long, but they forgot to give us towel cards. Our room was clean, yet outdated. Towels in the bathroom looked so used that they changed color to washed up brown and quality deteriorated significantly. Shower curtain was old and disgusting, and shower head was old, rusty and unevenly pouring water. Water pressure is an issue at this property; some days there would be no warm water pressure at all. 2 elevators close to our room were under construction and every day we had construction noices from 7am till about 3pm. Locals who sell souvenirs at the beach are rude and pushy, they call hotel guests names assumung that gueats do not speak spanish. A la carte restaurants did not accept reservations, so guests had to line up in front an hour before the place opens up in order to eat there. Front desk did not have enough money for the money exchange. There was no WiFi in hallways and closer to the beach, only in Lobby, Main Buffet, and rooms. No WiFi on the beach. Beach chairs were very dirty, many of them broken and just sitting at the beach. Rooms were spacious and dis not have smell of mold like in ther Caribbean Destinations, but things like switches, lamps, safe were either broken or banged up badly. Road to the hotel is vwry bad and bumpy, traffic driving there added additional 20-30 min of transit time. Hotel Grounds were clean, well kept and beautiful.
Stayed 3 nights in Feb 2025

2/10 Terrible

Yenny

Traveled with partner
Disliked: Amenities, property conditions & facilities
The food and service is ok. The big problem is the liquor is not good.
Stayed 5 nights in Feb 2025

4/10 Poor

Brian

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Beautiful exterior. Rooms are old and need major upgrades. A lot of walking . If you want seating at the pool be prepared to get there early. Food is average but many options. Nice beach and pool complex.
Stayed 7 nights in Feb 2025

4/10 Poor

Roberto

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Need a renovation, staffing very bad
Stayed 3 nights in Feb 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

6/10 Okay

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Very nice resort. Awesome pool. Property is like 3 resorts in one. Easy access to beach. Friendly staff. The hot water could be tricky. Our room must have been very, very far from hot water heater as sometimes the water had to be run for 10 minutes before it would get hot. We had someone break into the safe in our room, most likely using the master key slot which was found to be damaged so that the Manager's master key would not open the safe. The manager said damaged master key slots were not that uncommon- that should have been a sign that he has a significant theft problem. He appeared to be in denial about this.
Stayed 7 nights in Feb 2025

10/10 Excellent

MIRIAM, Desplaines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to update specially room key to Key Card 😊 can easily misplace those old keys 😫
Stayed 3 nights in Feb 2025

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time thank you for all
Stayed 4 nights in Feb 2025

8/10 Good

Dustin

Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Diane

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025