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DoubleTree by Hilton El Paso Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton El Paso Downtown

Room, 1 King Bed, Non Smoking, Patio | Premium bedding, in-room safe, desk, blackout drapes
Pool
Restaurant
Bar (on property)
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
600 N El Paso Street, El Paso, TX, 79901
  • Southwest University Park
    2 min walk
  • Judson F. Williams Convention Center
    4 min walk
  • Abraham Chavez Theater
    5 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    14 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, Bathtub

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Bathtub

Deluxe Room, 2 Queen Beds, Accessible, Bathtub | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Patio

Room, 1 King Bed, Non Smoking, Patio | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, Patio

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking

  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 301.4 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott El Paso Downtown/Convention Center

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (699)
Courtyard by Marriott El Paso Downtown/Convention Center

About this property

DoubleTree by Hilton El Paso Downtown

4-star hotel in Downtown El Paso
A restaurant, a 24-hour fitness center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, conference space, and concierge services are onsite.
DoubleTree by Hilton El Paso Downtown offers 200 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 42-inch plasma televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. This 4-star property offers access to a business center and a meeting room. Event facilities measuring 6000 square feet (557 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Parking is available onsite for a surcharge.

DoubleTree by Hilton El Paso Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Fire Bar - Onsite bar.
M Cafe - Onsite coffee shop. Open daily.
The Fire Restaurant - Onsite restaurant. Open daily.
Ristorante Casanova - This bistro serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 15.95 per person
  • A restaurant

Restaurants on site

  • Fire Bar
  • M Cafe
  • Ristorante Casanova
  • The Fire Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 6,000 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • In the mountains

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch HDTV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 0.75 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.95 per person
  • Self parking fee: USD 18 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton El Paso Downtown
DoubleTree Hilton Hotel El Paso Downtown
DoubleTree Hilton El Paso Downtown Hotel
DoubleTree Hilton El Paso
Doubletree By Hilton Paso Paso
DoubleTree by Hilton El Paso Downtown Hotel
DoubleTree by Hilton El Paso Downtown El Paso
DoubleTree by Hilton El Paso Downtown Hotel El Paso

DoubleTree by Hilton El Paso Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 453 out of 1007 reviews" "
Rating 8 - Good. 234 out of 1007 reviews" "
Rating 6 - Okay. 140 out of 1007 reviews" "
Rating 4 - Poor. 85 out of 1007 reviews" "
Rating 2 - Terrible. 95 out of 1007 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel didn't disappoint. It was beautiful! The pool was very nice and relaxing. There's a restaurant inside the hotel and the food is delicious. The room was spacious, clean, and safe. It is close to everything that downtown El Paso has to offer.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
It took too long to check in because rooms was not clean yet. The next day when I returned from my work meetings at 5:30pm the room was not cleaned. Staff is friendly but inefficient. The restaurant had live music too loud, but the food was excellent. Dissapointed about Doubletree
Stayed 2 nights in Aug 2024

10/10 Excellent

Hugo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel and friendly staff
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ann, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff I very friendly. Coffee cafe on site is convenient.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth it
Just was not worth it
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Hugo

Stayed 1 night in Aug 2024

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked it knowing it would be great and it was. I know travel.
Stayed 1 night in Aug 2024

10/10 Excellent

Paola

Stayed 1 night in Aug 2024

10/10 Excellent

Douglas, Alamogordo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for visiting downtown El Paso. In and out privileges in the parking lot, very close to the baseball park (walkable). We also appreciated that Doubletree has vegan chocolate chip cookies, so if you're vegan make sure you ask for the vegan option. Also enjoyed spending time on the poolside terrace in the evening and hearing sounds from the ballpark nearby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The proximity towhere we wanted to go.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Under staffed and out of date
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

IGNACIO, WILLS POINT

Business traveler, Traveled with partner
I think the rooms are overpriced. The lobby and restaurant very nice! I normally stay in 3 or 4 star hotels that are in great condition. Phone did not work and nobody ever came to switch, lamp did not work, the desk chair was broken and could not lift it and no refrigerator. AC vent face directly to exit door. Very basic for the rate they charge.
Stayed 2 nights in Jul 2024

10/10 Excellent

Felicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely perfect for my needs.
Stayed 1 night in Jul 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
This property violated ADA regulations they felt to have a working Ater and I cannot describe the frustration I felt staying there
Stayed 1 night in Jul 2024

2/10 Terrible

Yanet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor clean rooms
Our hotel room had dirty carpet. There was stains all over it. The beds were not me correctly And the coffee maker still had coffee in it from the person before us really disgusting the tub that’s a different story really high to get in and out of. This was my first time staying here and this will be my last do not look forward to returning. There is no phones in the rooms to call for Front Desk and when you do call for Front Desk the answer with such attitude like it’s inconvenience for us to be calling them the elevators were down and we’re not able to use the elevators to get to the parking garage. You would have to use the stairs, so good luck with your luggage.
Stayed 1 night in Jul 2024

4/10 Poor

Arturo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was hot and i reported to the office and finally at 2: am the technician showed up and decided that it was not working and offered another room it was late to make the move me and my wife and decided to stay on the room that was 83 degrees very inconvenient and poor experience I just couldn’t sleep and to top it off the elevtiors didn’t work and I was staying on the 8th floor so I was using the stairs. I just couldn’t believe that that hotel had so many issues so I would want reimburse for the total cost
Stayed 1 night in Jul 2024

8/10 Good

Adrian

Stayed 1 night in Jul 2024

10/10 Excellent

Vincent

Stayed 1 night in Jul 2024

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Deborah

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would like a refund for my stay because the front desk clerk never checked me in because she said that their system was down. She refused to give me a room although I showed her my reservation online. I treated her by her and I expect a full refund, I did complain to the manager the next day took my phone number and said they would call me back and they never did
Stayed 1 night in Jul 2024

6/10 Okay

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not likely to return
Hotel needs renovation. Staff was cordial. Questionably safe outside the hotel. Elevator has direct access to the parking garage on the lower levels. No room key authorization to access the guest sleeping levels above. Fitness center is small and vey hot. Restaurant was OK, easy prep dishes, limited offering, and over priced. Locked my keycard in the room, cleaning staff gave me access without demonstrating I was the registered guest.
Stayed 3 nights in Jul 2024