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Hilton Garden Inn El Paso / University

3.0 star property

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Photo gallery for Hilton Garden Inn El Paso / University

Outdoor pool, sun loungers
Meeting facility
Meeting facility
1 bedroom, in-room safe, desk, iron/ironing board
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Hot Tub
  • Free airport shuttle
  • Pool

Explore the area

View in a map
111 W University Ave, El Paso, TX, 79902
  • University of Texas at El Paso
    ‪1 min walk‬
  • Sun Bowl Stadium
    ‪9 min walk‬
  • Don Haskins Center
    ‪9 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 600 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 600 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

8.8 out of 10
Excellent
(24 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(9 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Two Queens

1 bedroom, in-room safe, desk, iron/ironing board

Standard Two Queens

9.0 out of 10
Wonderful
(30 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

1 bedroom, in-room safe, desk, iron/ironing board

Room

9.6 out of 10
Exceptional
(21 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor)

1 bedroom, in-room safe, desk, iron/ironing board

Room (Parlor)

  • 400 sq ft
  • Sleeps 2
  • 1 Twin Murphy Bed

Similar properties

Exterior

Holiday Inn El Paso West - Sunland Park by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, 1,209 reviews
Holiday Inn El Paso West - Sunland Park by IHG

About this property

Hilton Garden Inn El Paso / University

3-star El Paso hotel with rooftop terrace
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Hilton Garden Inn El Paso / University offers 153 accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This El Paso hotel provides complimentary wired and wireless Internet access. 36-inch LCD televisions come with premium cable channels. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Hilton Garden Inn El Paso / University provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and complimentary newspapers in the lobby. An area shuttle within 3 mi and a roundtrip airport shuttle during limited hours are complimentary for guests. Onsite parking is available (surcharge).

Hilton Garden Inn El Paso / University has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 10:00 PM
  • Free area shuttle up to 3 mi
  • Secured, covered self parking on site (USD 10 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 17 for adults and USD 8 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 17 for adults, and USD 8 to 17 for children
  • Covered self parking fee: USD 10 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn El Paso University
Hilton Garden Inn University El Paso
Hilton Garden Inn University Hotel El Paso
Hotel Hilton Garden Inn El Paso / University El Paso
Hotel Hilton Garden Inn El Paso / University
Hilton Garden Inn El Paso University Hotel
Hilton Garden Inn El Paso University
El Paso Hilton Garden Inn El Paso / University Hotel
Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn University Hotel
Hilton Garden Inn University
Hilton Paso University Paso
Hilton Paso University Paso
Hilton Garden Inn El Paso / University Hotel
Hilton Garden Inn El Paso / University El Paso
Hilton Garden Inn El Paso / University Hotel El Paso

Hilton Garden Inn El Paso / University Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1004 reviews
Rating 8 - Good. 225 out of 1004 reviews
Rating 6 - Okay. 78 out of 1004 reviews
Rating 4 - Poor. 52 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. Loved the room without carpet covering the entire floor for a person with pets its a grand gesture as a "pet friendly hotel" thank you!
Stayed 1 night in Jun 2025

6/10 Okay

Dominique

Disliked: Cleanliness
The best part of our stay was the convenient location—close to plenty of restaurants and just a short drive to Mesa. Unfortunately, that was the only highlight. Housekeeping never came to clean our room during our 3-night stay, despite us making two separate requests at the front desk. We also had to repeatedly ask for basic necessities like towels, which were never replenished. We even ran out of toilet paper and body wash. On top of that, the sink was clogged and had poor drainage every time we used it. Overall, the hotel was not clean, and our requests for housekeeping and essentials were ignored. Given these issues, we will not be returning and cannot recommend this property.
Stayed 3 nights in Jun 2025

6/10 Okay

Wendy

Stayed 3 nights in Jun 2025

8/10 Good

Lori

Stayed 1 night in Jun 2025

4/10 Poor

Mequella

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding in the room smelled like sweat. It was obvious the sheets had not been changed. Staff was very friendly and changed our room.
Stayed 1 night in May 2025

6/10 Okay

Regina

Stayed 1 night in Jun 2025

10/10 Excellent

MARGARITA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mariah

Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Liked: Staff & service, property conditions & facilities
Excellent hotel for the price!
Stayed 1 night in May 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay when in El Paso
Stayed 2 nights in May 2025

8/10 Good

Lora

Traveled with partner
Liked: Cleanliness, amenities
This hotel was nice and the staff at the desk and at the restaurant were very helpful. However, we did have problems with requests made at night from the hotel. After our second night the cleaning staff changed out the shower curtain to one that was too short for the tub and our bathroom flooded while taking a shower. I requested a new towels and a new curtain and never got them. I was told that there were very few staff at night that could complete the request. The curtain was never changed. We also asked for a new tv remote because ours was unable to shut off the tv. The desk kept the remote but never replaced it. Other than these two issues, the hotel was nice.
Stayed 4 nights in May 2025

4/10 Poor

Dorothy

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jacob

Liked: Amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ana

Stayed 1 night in May 2025

10/10 Excellent

Juan

Stayed 1 night in May 2025

10/10 Excellent

David S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

CELESTE LOUISE

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Edith

Stayed 1 night in Apr 2025

10/10 Excellent

CELESTE LOUISE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The staff was excellent!
Stayed 4 nights in May 2025

10/10 Excellent

Soumitra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room. Clean bath. Lovely bed. Great breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mayra

Stayed 1 night in May 2025

10/10 Excellent

Nichole

Stayed 1 night in Apr 2025

6/10 Okay

Galadriel

Traveled with family
Liked: Room comfort
Stayed 1 night in May 2025

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk didn’t say anything about parking. I get a courtesy tag about my car parking spot not being registered. Better communication is needed about that.
Stayed 1 night in Apr 2025