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HI Express El Paso Downtown, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Property amenity
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Exterior
Exterior
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Southwest University Park
    ‪8 min walk‬
  • Plaza Theater
    ‪9 min walk‬
  • Judson F. Williams Convention Center
    ‪10 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(24 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(9 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

8.8 out of 10
Excellent
(23 reviews)
  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Aloft El Paso Downtown

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (900)
The price is $104
per night
$122 total
includes taxes & fees
Feb 2 - Feb 3
Aloft El Paso Downtown

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel in Downtown El Paso
Along with a fitness center, this hotel has a 24-hour business center and conference space. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1200 square feet (108 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • Free crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 424 out of 1007 reviews" "
Rating 8 - Good. 259 out of 1007 reviews" "
Rating 6 - Okay. 121 out of 1007 reviews" "
Rating 4 - Poor. 102 out of 1007 reviews" "
Rating 2 - Terrible. 101 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Javier

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I did not like nobody was taking care of what u need.
Stayed 3 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet clean and comfy
Stayed 1 night in Oct 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good option
Stayed 1 night in Oct 2024

4/10 Poor

Gabriel

Traveled with family
Liked: Cleanliness
The road traffic is easily heard from your room. Also, I had issues close to midnight one night when they checked in a family and assigned them a room next to us where we quietly sleeping. They were super noisy and not interested in sleeping, and I was only offered a downgraded handy cap room which was terrible and we had to sleep there for two nights. I didn't get any discounts and was charged the full cost.
Stayed 4 nights in Oct 2024

6/10 Okay

Jennifer, Albuquerque

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jason

Traveled with family
Disliked: Amenities, property conditions & facilities
Did not feel safe inside or outside this property.
Stayed 2 nights in Oct 2024

8/10 Good

Damien

Nice place
Stayed 1 night in Oct 2024

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the best option in downtown-Central El Paso.
Stayed 2 nights in Oct 2024

4/10 Poor

Juan

Disliked: Staff & service
The place was hot and horrible. Hallways smelt moldy and were hot. Room was decently clean and shower was clean but shower head was dirty and nasty. Hotel would not want to honor the price I booked the stay and had to put nearly 100 dollars more. Would not recommend staying here and a lot of better options around this location.
Stayed 2 nights in Oct 2024

10/10 Excellent

Julie

Stayed 1 night in Jul 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jenna

Business traveler
Fast
Stayed 1 night in Oct 2024

10/10 Excellent

Jarrell

Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was very nice and helpful!
Stayed 1 night in Sep 2024

8/10 Good

Patrice

Stayed 6 nights in Jun 2024

8/10 Good

Patrice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Aroldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near everything and the car rental was a waste of money
Stayed 2 nights in Sep 2024

4/10 Poor

Bruce

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 2 nights in Sep 2024

4/10 Poor

Bruce

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too good
Stayed 1 night in Sep 2024

8/10 Good

ANNETTE

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good, what wasn’t the best was the parking situation. We couldn’t find a parking, there was not enough space for all guest that were staying there.
Stayed 1 night in Sep 2024

10/10 Excellent

Kaja

Stayed 1 night in Sep 2024

10/10 Excellent

JUAN

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Yuji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service, spacious room
Stayed 2 nights in Sep 2024

10/10 Excellent

Moises, Norfolk

Stayed 1 night in Aug 2024

8/10 Good

Ma. de los Angeles

Stayed 3 nights in Aug 2024