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HI Express El Paso Downtown by IHG

2.5 star property

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Photo gallery for HI Express El Paso Downtown by IHG

Property amenity
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Point of interest
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Plaza Theater
    ‪9 min walk‬
  • University of Texas at El Paso
    ‪19 min walk‬
  • Sun Bowl Stadium
    ‪4 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed with Sofa bed

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Pet friendly
  • Free WiFi
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4.3 out of 5, Excellent, (1000)
The price is $133
per night
$156 total
includes taxes & fees
May 21 - May 22
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About this property

HI Express El Paso Downtown by IHG

Hotel in Downtown El Paso
A fitness center, a 24-hour business center, and conference space are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown by IHG offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 1200 square feet (108 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

HI Express El Paso Downtown by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 431 out of 1000 reviews
Rating 8 - Good. 245 out of 1000 reviews
Rating 6 - Okay. 119 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 97 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

yasmin, Lordsburg

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no ice. No ice machines on any floor and the front desk staff did not have any. The only place to get it was the kitchen. Other than that the hotel was nice, breakfast was decent, location was good
Stayed 2 nights in Jan 2025

8/10 Good

Josef

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Laura E

Disliked: Cleanliness, property conditions & facilities
Not very clean, and dated rooms and beds. No hot water and dirty breakfast tables.
Stayed 1 night in Jan 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great for everything we needed downtown.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Dec 2024

8/10 Good

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our room was very noisy. We could hear the highway traffic really close.
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room.
Stayed 5 nights in Jan 2025

6/10 Okay

Tanja

Traveled with partner
Liked: Property conditions & facilities
Asked for early check in since we were arriving in the am from driving all night . Room was not available told to come back at noon then at 2 finally at 3 it was barely ready .
Stayed 1 night in Jan 2025

10/10 Excellent

Janet, Fruitland Park

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. Great breakfast, good friendly staff and very con enientvto downtown and stadium.
Stayed 3 nights in Dec 2024

8/10 Good

Nobue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to downtown. Property (inside & outside) is clean, parking lot was well-lit at night, there was a security guard by the door in the evening, overall pretty quiet, shower pressure was decent, nice to have a bathtub, our room didn't have a fan in the bathroom, modern furniture, larger refrigerator than other hotels, large seating area at breakfast.
Stayed 2 nights in Jan 2025

8/10 Good

Danny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for New Years, the room was great and the hotel was great, the parking was spacious but seemed to fill up instantly that day.
Stayed 1 night in Dec 2024

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Katelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Value

We love the location of this hotel. We were able to walk to a lot of restaurants and coffee spots. It is also near the high way which made it easy for travel. The only unfortunate thing about this was our room was facing the highway and the windows did not do a good job keeping the noise out. If you are a light sleeper, make sure your room is not facing the highway. That is my reason for giving 4/5 stars. The breakfast was good and the staff was very attentive to making sure there was enough coffee and food.
Stayed 2 nights in Jan 2025

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
good location, very clean. Only thing that I disliked is that the front desk person took my ctedit card and immediately perused the security code and expiration date on the back of the card. When I objected and took the card, he said that he had to confirm that it was my card but I pointed out that the place w my name was on the front of the card. I understand that the hotel wants to protect itself but I, as the customer, also need to be protected from identity theft. The credit card machine was set-up for swiping, located on the front of the desk obviously in a position for customers to use, and it would have been vastly preferable if the front desk person had simply allowed me to swipe my card. Is hotel mgmt aware that staff is handling the cards rather than allowing customers to swipe their own cards? Absent that experience, I would have given the hotel an excellent rating.
Stayed 1 night in Jan 2025

6/10 Okay

Kerina

Stayed 1 night in Dec 2024

4/10 Poor

Ana Luisa Alba

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was really noisy
Stayed 1 night in Dec 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay I recommend it
Stayed 1 night in Dec 2024

10/10 Excellent

Carmen

Stayed 1 night in Oct 2024

10/10 Excellent

Lorenzo, El Paso

Stayed 1 night in Dec 2024

2/10 Terrible

Cristina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived to our room and there were no towels nor shower curtain and there wasn't even hot water, the water was barely warm. The room smelled nothing but cigarette.
Stayed 1 night in Dec 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, good price, good breakfast

Comfortable and great location. Good price. Breakfast was good. Wi-Fi worked fine (for those traveling and working). The hot water in the shower was a bit tricky. But overall, good place to stay.
Stayed 2 nights in Dec 2024

6/10 Okay

letty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024