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HI Express El Paso Downtown, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Property amenity
Point of interest
Exterior
Exterior
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
  • Breakfast included
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Southwest University Park
    8 min walk
  • Plaza Theater
    9 min walk
  • Judson F. Williams Convention Center
    10 min walk
  • El Paso, TX (ELP-El Paso Intl.)
    15 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Feature)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds (Feature)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Aloft El Paso Downtown

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (879)
The price is $116
per night
$136 total
includes taxes & fees
Jan 2 - Jan 3
Aloft El Paso Downtown

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel in Downtown El Paso
Along with a fitness center, this hotel has a 24-hour business center and conference space. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and gift shops/newsstands. Housekeeping is available on request.
HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1200 square feet (108 square meters) include conference space. This business-friendly hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • Free crib
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,200 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

HI Express El Paso Downtown, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 419 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 100 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Moises, Norfolk

Stayed 1 night in Aug 2024

8/10 Good

Ma. de los Angeles

Stayed 3 nights in Aug 2024

8/10 Good

Mary G

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Sep 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Irving

Stayed 2 nights in Aug 2024

8/10 Good

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Sep 2024

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2024

4/10 Poor

Brent

Traveled with family and small children
Checked in at midnight and the receptionist fell asleep while I was at the desk. He could not stay awake and wouldn’t stand up. I had to get his attention times to complete check in. Rooms are not the cleanest and it smell like cigarette even though it’s non smoking hotel.
Stayed 1 night in Sep 2024

8/10 Good

Brandy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs better service
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Aug 2024

10/10 Excellent

Karina

Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m always staying for concerts !!! I’ve had no problems.
Stayed 2 nights in Aug 2024

10/10 Excellent

Roberto

Business traveler, Traveled with family
Disliked: Cleanliness
Not to good I won’t be coming back to this hotel. It use to be fairly nice. They r letting run down
Stayed 1 night in Aug 2024

8/10 Good

Mia

Traveled with group
Liked: Staff & service, amenities
It was ok we had two rooms one room had a few stains on the curtains , sheets and towels but was a very quiet room and the other was pretty cleaner but extremely loud .
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location .
Stayed 2 nights in Aug 2024

6/10 Okay

Manuel

Liked: Cleanliness, room comfort
Disliked: Staff & service
Extremely Poor Customer Service
Older front desk agent only had rudeness and sarcasm to offer. Upon check in advised that the room rate was wrong and showed her the Hotels.com app confirming lower rate. She just replied that Expedia sent over the higher rate and that’s it. No intent to correct or research. There was no one behind me, so she can’t say it was busy and there was no time. Also Hotels.com and IHG site showed the hotel offered airport shuttle. When I mentioned it she said, “if you look on the right site, it shows no shuttle available.” I was literally on IHG, the parent company of Holiday Inn Express. Why should I distrust that site? The fact that I booked based off of that sole criteria that airport shuttle was offered and not even be compensated due to a hotel error, not on one site, but multiple sites. And the only feedback you get is an “I’m sorry.” I’m sorry doesn’t pay for Uber. If you want higher ratings, FIX your online errors and don’t pushback with sarcastic remarks trying to make the customer look stupid to make yourselves look “superior.”
Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Aug 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Stayed 1 night in Aug 2024

6/10 Okay

Maria

Stayed 2 nights in Aug 2024

10/10 Excellent

Sonii

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay and Location
Angel was a delight checking us in! Hotel was what I would expect from a downtown Holiday Inn. Appreciated the on-site parking and close proximity to places I needed to be. Breakfast room where food is left me a little claustrophobic feeling so I passed on it, but the coffee was fresh and hot. Would definitely stay here again.
Stayed 1 night in Aug 2024