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Hotel Indigo El Paso Downtown by IHG

3.5 star property

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Photo gallery for Hotel Indigo El Paso Downtown by IHG

Relax by the pool surrounded by lounge chairs and sunbeds, with a waterfall creating a soothing ambiance.
Enjoy a panoramic view of the city from the comfort of this stylish room, featuring a plush bed and a cozy armchair.
Relax on the rooftop with a view of the surrounding cityscape, surrounded by lush greenery and a seating area with sofas and a coffee table.
Meetings take place around a long, polished table in this modern conference room.
Enjoy a drink at the bar with comfortable seating and a large TV screen.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
325 N. Kansas Street, El Paso, TX, 79901
  • Paso del Norte International Bridge
    ‪19 min walk‬
  • University of Texas at El Paso
    ‪2 min drive‬
  • Sun Bowl Stadium
    ‪3 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, desk, iron/ironing board, cribs/infant beds

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(11 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, iron/ironing board, cribs/infant beds

Suite, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed, Transfer Shower

7.2 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, iron/ironing board, cribs/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(74 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $132 total
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About this property

Hotel Indigo El Paso Downtown by IHG

3.5-star hotel in Downtown El Paso
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking.
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hotel Indigo El Paso Downtown by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a library, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Hotel Indigo El Paso Downtown by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Hotel Indigo El Paso Downtown by IHG has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Covered valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Hotel Indigo El Paso Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 642 out of 1013 reviews
Rating 8 - Good. 170 out of 1013 reviews
Rating 6 - Okay. 71 out of 1013 reviews
Rating 4 - Poor. 48 out of 1013 reviews
Rating 2 - Terrible. 82 out of 1013 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

george

Traveled with partner
Liked: Amenities
Loved it will stay again
Stayed 1 night in Apr 2025

8/10 Good

Liz

We had no hot water in the shower and the a/c didn’t turn on
Stayed 1 night in Apr 2025

10/10 Excellent

Lizbette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel a couple times and it’s always so good to us!
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice and clean comfy
Stayed 1 night in Apr 2025

10/10 Excellent

Yudith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looved it.... everything was amazing, clean SERVICE WAS MORE THAN EXCELENT!!! the staff was Super nice !! Thr restaurant downstaris is so good !!
Stayed 1 night in Mar 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
such a beautiful hotel!
Stayed 1 night in Apr 2025

10/10 Excellent

Maxx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we could order from Mamacitas to the room! The pool was also very relaxing and had a chill vibe.
Stayed 1 night in Apr 2025

10/10 Excellent

Christelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and bar area were beautiful and there were many convenient dining options within a walkable distance.
Stayed 2 nights in Mar 2025

6/10 Okay

Lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We had issues with our ac. They were very helpful and would go and work on it. But it would run then quit they said they would give us 30% off
Stayed 1 night in Apr 2025

4/10 Poor

Alexandria

Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Hemant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, clean and upscale. Bathrooms need exhaust fans
Stayed 2 nights in Apr 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Grecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A True Downtown Gem

Can’t say enough good about this hotel in heart of DT El Paso! Lovely pool, bar, rooms, showers, and a great restaurant. For the money, it’s my best hotel experience this yeR
Stayed 3 nights in Apr 2025

10/10 Excellent

Winston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, from the valet parking crew to the front desk to the bar. Couldn't be more hospitable. Super clean and comfortable room.
Stayed 1 night in Mar 2025

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, staff & service
Beautiful hotel but the room felt crowded. Extremely small.
Stayed 1 night in Mar 2025

10/10 Excellent

Marc

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff. Great restaurant.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lumaris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area has a lot to offer. Just minutes away from San Jacinto Plaza, The Art Museum and great restaurants. If you want to stay in, the Hotel has areas to enjoy and a great Restaurant. William was very attentive and professional. Highly recommend this hotel when in El Paso.
Stayed 2 nights in Mar 2025

10/10 Excellent

Monica

Traveled with partner
Liked: Property conditions & facilities
Ok
Stayed 2 nights in Mar 2025

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mamacitas had great dinner and drink options. Comfortable bed, pool was beautiful. Our flight lost our luggage and the hotel gave is toothbrushes, paste and deodorant which was a life saver. Get coffee at Coffeebox two blocks away!
Stayed 1 night in Apr 2025

10/10 Excellent

Wei Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely easy location for travel. Parking was super easy and convenient. The staff was very friendly and helpful.
Stayed 1 night in Mar 2025