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El-Tur Vacation Packages

Helpful staff at the reception and nice clean room with comfortable bed. However for the price I paid the food was mediocre. The room door frustratingly opened only after several attempts at pushing and swipes of the key card. The beautiful palm tree surround pool had imo dangerously loud music playing for hours at a time, which significantly took away from the experience. Also, inexplicably they had set up a dart board in front of the public shower by the pool...😱 The spa had a price list in Euros and when I went to pay they said the amount was actually pounds Sterling. Needless to say, I didn't succumb to their absurd fraud.

Incredible hotel with the best staff. Super clean and amazing food. Will definitely return.

I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

Hello, The hotel was decent, but definitely not a 9/10 as suggested by the recent Google and Hotels.com ratings. If you want to swim in the sea, it’s quite difficult. You can walk hundreds of meters without the water going above knee level, and then suddenly it becomes very deep with waves. On top of that, it was extremely windy—we couldn’t even sit on the balcony facing the beach, despite the amazing view, which was actually the best part of our holiday. The food quality and variety were around 6/10 or 7/10 at best. The salad greens were not cleaned properly and often had dust and dirt on them. The alcoholic drink selection was very poor, and they were serving drinks in old blue acrylic cups at the pool and beach bars, which didn’t feel hygienic. There was only one beer brand available (an Egyptian brand, which was actually a decent lager), and they didn’t seem to have bartenders, so the cocktail menu was very limited and the quality was poor. The cleanliness of the beach, room, pool, and common areas was fine. There were some shops and markets on the property, but the sellers felt dishonest and overpriced. The security staff at the main gate asked for room numbers every time we entered or left the hotel, whether by car or on foot. Supposedly this was for record-keeping, but it felt uncomfortable and insecure to have hotel staff know exactly when we were or weren’t in the room. That should remain private. Overall, I would rate the hotel around 6/10 or 7/10 at most.

very bad

I would like to express my sincere appreciation to Mr. Waleed for his outstanding support and professionalism in handling my hotel complaint. He showed great attention, patience, and commitment to resolving the issue in the best possible way. His quick response, excellent communication, and genuine care made a big difference. Thank you, Mr. Waleed, for your exceptional customer service and for making sure my concerns were heard and properly addressed. Your dedication is truly appreciated