See all properties

Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property

Choose dates to view prices

Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment rooms, sauna, body treatments, aromatherapy
Exterior
Couples treatment rooms, sauna, body treatments, aromatherapy
Couples treatment rooms, sauna, body treatments, aromatherapy
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Chester Zoo
    ‪8 min drive‬
  • Chester City Walls
    ‪10 min drive‬
  • Chester Racecourse
    ‪11 min drive‬
  • Manchester (MAN)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double Family 3)

  • 195 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down comforters, desk, blackout drapes

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Super Deluxe Double)

  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double)

  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Accessible (Accessible Twin)

Premium bedding, down comforters, desk, blackout drapes

Room, 2 Twin Beds, Accessible (Accessible Twin)

  • 195 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed (Standard Single)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Twin Bed (Standard Single)

  • 195 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 King Bed (Super Deluxe King)

  • 195 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed (Standard King)

  • 195 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Deluxe King)

  • 195 sq ft
  • Sleeps 3
  • 1 Double Bed

About this property

Macdonald Craxton Wood Hotel & Spa, Chester

4-star Ellesmere Port hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Macdonald Craxton Wood Hotel & Spa, Chester features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This eco-certified hotel also offers a sauna, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

Macdonald Craxton Wood Hotel & Spa, Chester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Craxton Wood Grill - This restaurant specializes in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge - Overlooking the garden, this bar serves lunch, dinner, and light fare.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 257 out of 820 reviews
Rating 8 - Good. 299 out of 820 reviews
Rating 6 - Okay. 147 out of 820 reviews
Rating 4 - Poor. 83 out of 820 reviews
Rating 2 - Terrible. 34 out of 820 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very tired hotel. Radiators making noises so cant sleep (had to move rooms), extractor fans dirty, in-room furniture old (threadbare, chipped, missing pictures on wall, etc). Was told we had to book for breakfast but it was not busy. However a 20 min wait for hot drinks unacceptable, as was the 45 mins between arriving and hot food being put on our table (again, not busy). Lift not working. Sounds like an ingoing issue and not to be resolved soon. Thankfully we did not have large or heavy suitcases!! Hotel feels run down and understaffed. The staff that are there are happy to try and help though. Problems reported to reception on both days for resolutions. Talking to other guests they feel the same. Still havent recieved a call from the Ops Manager yet. Macdonalds you should be ashamed of running this hotel into the ground. We will not be staying again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym, Pool and Sauna all good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kaspars

Stayed 3 nights in Dec 2024

8/10 Good

Carol

Liked: Property conditions & facilities
The staff were polite and friendly and reacted very quickly to a request
Stayed 2 nights in Dec 2024

10/10 Excellent

Carl

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely room, hotel, and pool.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very brief stay. Single room was clean and quiet. Nice to have robe. Managed to set my alarm an hour late but was greeted by Scarlet in the restaurant who kindly sorted me some breakfast to go, a lovely young lady. The only negative was the car park has no lights at night which was quite dangerous due to an uneven surface. Would like to come back and try the spa.
Stayed 1 night in Dec 2024

2/10 Terrible

Karen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Brien

Liked: Staff & service
We opted to stay in double delux room which in theory was just a doucle room with a table and chairs put in
Stayed 1 night in Nov 2024

2/10 Terrible

Alex

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Leaking and wet bathroom
Room had a leaky bathroom and they still put me as a guest in there. Never staying with thos hotel ever again!
Stayed 1 night in Nov 2024

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Sudhakar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay, great price and great offerings
Great Place to stay, use of spa facilities included in the price.
Stayed 1 night in Nov 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect just radiator in one of our 2 rooms too close to bed so surface burn when going past radiator perhaps bed needs to be moved slightly in room 215
Stayed 2 nights in Nov 2024

8/10 Good

Robert

Stayed 1 night in Nov 2024

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming staff, tasty food, large rooms and comfy beds but conference facilities were not as good as expected (cold rooms and projector to dim for a bright room), bedroom was initially cold as all heating switched off, long walk to bedrooms from reception and very inflexible Manager regrading changes to booking dates (charges would be made).
Stayed 3 nights in Nov 2024

8/10 Good

Fenton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Room allocated was next to the plant room. Very noisy at night and early hours -4am onwards. Staff did readily change our room for the 2nd/3rd night
Stayed 3 nights in Nov 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Lovely comfy beds and great food
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Carol

Stayed 1 night in Jun 2024

6/10 Okay

Steven Michael

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok
Slow service Clean comfortable room a bit dated.
Stayed 2 nights in Oct 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service
I was very disappointed with the single room, hotel was lovely and family who stayed had lovely rooms but the single room was tiny, shower was really small, no phone, stains on the ceiling and down the wall, also the first floor seemed quite shabby compared to the ground floor
Stayed 1 night in Oct 2024

6/10 Okay

Gary

Positives: Good sized room with comfy bed Breakfast was plentiful, tasty and served hot Negatives: Our bedroom was tired, dated and not thoroughly cleaned Receptionist was unwelcoming and lacked customer care
Stayed 1 night in Oct 2024

6/10 Okay

Natalie

Stayed 1 night in Oct 2024