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Emerald Hill Vacation Packages

Convenient. Concierge is helpful and friendly. Floor 11 and 13 hallway carpet was smelly. But, I still love Carlton. Room is good size. Comfortable clean bathroom. Needs a little more bright for the room. Coming back.

My rooms was on 4th floor and all I could see is the building next to it which makes the experience of staying there a bit disappointing. And I thought this hotel is selected as one of the best hotels in Singapore but unfortunately I have to disagree with that decision. I saw a lot of fruit flies in the shower booth and that’s already a sign that this place is not “excellent.” For breakfast, I added the plan to my reservation beforehand but I only went once for my 3 nights stay. Their food selection is limited and the staffing was in short so before they guide me to the seat, I had to wait for 5 minutes. The staff clearly noticed that I was in queue to be seated but they kept doing something else. Honestly it wasn’t really worth it for me to add breakfast plan. I would rather eat out breakfast outside in a nice cafe.

This was my third stay at this hotel. The location is incredibly convenient, and all the necessary facilities are kept in good condition. However, the only drawback is the very limited storage space in the rooms. There are only few hangers available, with no shelves or drawers to unpack clothes conveniently. It would be a great improvement if more clothing storage could be added for guests.

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

Location location location. Nicely centralized in Chinatown. Easy access to the MRT. Walking reachable to Newton Food Center. Little bit more to Lau Pa Sat too.

Beautiful hotel, great location with very friendly and helpful staff. The pool could do with being a little warmer.