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Emerald Highlands Motel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emerald Highlands Motel

Exterior
Laundry
Desk, iron/ironing board, free WiFi, bed sheets
Outdoor dining
In-room dining

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Room service
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
5 Cypress Drive, Emerald, QLD, 4720
  • Emerald Hospital
    2 min walk
  • Emerald Racecourse
    10 min walk
  • The Big Easel
    13 min walk
  • Emerald, QLD (EMD)
    11 min drive

Room options

View all photos for Triple Room

In-room dining

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 6
  • 2 Twin Beds and 2 Double Beds

View all photos for Standard Family Room

Standard Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Family Room

  • Sleeps 4
  • 1 Twin Bed and 1 Double Bed

View all photos for Queen Room

Queen Room | Desk, iron/ironing board, free WiFi, bed sheets

Queen Room

  • Sleeps 2
  • 1 Double Bed

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Parking included
Free WiFi
Air conditioning
Laundry
4.4 out of 5, Excellent, (136)
The price is $88
per night
$104 total
includes taxes & fees
Dec 11 - Dec 12
A & A Lodge Motel Emerald

About this property

Emerald Highlands Motel

3.5-star Emerald motel with outdoor pool
An outdoor pool, laundry facilities, and tour/ticket assistance are available at this motel. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden. Housekeeping is not available.
Emerald Highlands Motel offers 13 accommodations with DVD players and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Emerald motel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels.

Recreational amenities at the motel include an outdoor pool.
Emerald Highlands Motel features an outdoor pool, tour/ticket assistance, and a garden. Wireless Internet access is complimentary. This Emerald motel also offers laundry facilities and room service (during limited hours). Complimentary self parking is available on site.

Emerald Highlands Motel has designated areas for smoking.

Onsite venue - This restaurant serves dinner only.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 24 hours prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Property is also known as

Emerald Highlands Motel
Emerald Highlands
Emerald Highlands Motel Motel
Emerald Highlands Motel Emerald
Emerald Highlands Motel Motel Emerald

Emerald Highlands Motel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 64 out of 149 reviews" "
Rating 8 - Good. 56 out of 149 reviews" "
Rating 6 - Okay. 18 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 6 out of 149 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Happy with the stay, nice room very quiet
Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It had been updated the bed was comfy
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Managers need training with local knowledge
Car park didn't match room nos. So was rather awkward. Air conditioning exceptionally noisy outside and needs major attention. Manager had no local knowledge and not interested in giving us info about the town
Stayed 1 night in May 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that we did not like about the property - we will be back......Kind regards......David.
Stayed 1 night in Apr 2024

6/10 Okay

MARK

Liked: Cleanliness, staff & service
Very average.
Stayed 1 night in Apr 2024

6/10 Okay

Justin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room 2 needs a good clean, some electrical work should also be carried out of power points.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had loads of music and screaming out the back of the motel. From next door
Stayed 1 night in Oct 2023

10/10 Excellent

Marea

Stayed 1 night in Sep 2023

10/10 Excellent

Frida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and neat and had everything I needed for a comfortable stay. Simple, but well priced and the staff were friendly. I will be coming back!
Stayed 1 night in Sep 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for overnight stay - but did get woken up at 5:15 am with the linen delivery guy pushing the trolley past all the rooms .
Stayed 1 night in Aug 2023

8/10 Good

Rohani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy walk to a local pub, and some fast food restaurant.
Stayed 1 night in Jul 2023

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception upon arrival. Close to major takeaway food outlets and shops. Clean room and on-site parking.
Stayed 1 night in Jun 2023

4/10 Poor

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
Mould in shower and cracked vanity basin. No breakfast nor room service as stated on ad. Young lad on reception had very limited customer skills- another customer complained of cockroaches in their room. Very little response nor an investigation of the problem , finally offered a nearly empty can of insecticide as no other room available. Not a good feeling, cannot understand the rave reviews.
Stayed 1 night in Jun 2023

2/10 Terrible

Craig

Business traveler
Disliked: Cleanliness, staff & service
They double booked our reservation, they did however arrange accommodation to another location. I rang to confirm the whereabouts I was staying. They still hadn’t arrange, they then acted and I got confirmation. Major chase up!
Stayed 1 night in May 2023

2/10 Terrible

Deborah

Traveled with group, Traveled with family
Disliked: Staff & service
Non English speaking reception staff made check in near impossible, had to go back 3 times just to find someone who could communicate with me. Advertised online as having continental breakfast available but they don’t. Staff started cleaning rooms beside ours at 5am, and the cleaning trolley woke us up. The air con vibrates so loudly on the wall that you can’t sleep with it on. The pool sign says ‘poo rules’. Very disappointed and couldn’t wait to get out of there. Dead bugs on the storage shelves also, and no hand towels. Freezer section of fridge iced over so couldn’t use it to keep ice bricks frozen for a sports carnival we were attending. Also you can hear the people in the next room when they’re using the toilet. Not a positive experience in any way
Stayed 1 night in May 2023

10/10 Excellent

Sue

Stayed 1 night in May 2023

10/10 Excellent

Brian

Stayed 1 night in Mar 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2023

8/10 Good

tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very comfortable only two issues back door didnt have a proper lock and the air con didnt work well.
Stayed 1 night in Feb 2023

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fairly good place to stay. A few minor things though. A LARGE step between the bathroom and Shower floor and a minor gap between the bathroom floor and the main room floor. Very little space in the bathroom to put necessities (and the shelf was tilted towards the floor). The bed is VERY high. Also no longer do room service (although there are multiple food places nearby). The 2 way switch for the bathroom over the bed was very handy.

6/10 Okay

Abbie

Traveled with family
Good location, drip in bathroom, key not left out as per phone call, took 3 attempts to obtain with communication being a concern, shower not very clean

6/10 Okay

Susannah

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
A nice room with a very comfortable bed. Well done Emerald Highlands Motel. 😀
Stayed 2 nights in Dec 2022