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Awful! Booked on hotels.com late in the afternoon in desperation. Arrived and was told we had a ground floor smoking room with shared bathroom. I politely protested but was told we booked the last room in the entire hotel and there was nothing else available. It was not until I showed the man at reception evidence of my booking with private bathroom with shower and deep soaking tub etc that all of a sudden he found a much better room on higher level with private bathroom, etc. The hotel is very old, very dated, very dirty. Nothing like the pictures on the hotels.com website. Dinner and breakfast were included. Dinner was entertaining with reasonable food, breakfast was terrible - staff could not keep up with demands for food or utensils. I do not recommend this place and would never go near it again!