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Hotel Arbre de Neu

3.0 star property

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Bar (on property)
Superior Double Room, Balcony, Mountain View | Desk, laptop workspace, blackout drapes, free WiFi
Superior Double Room, Balcony, Mountain View | Balcony
Lobby
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Spa
  • Free WiFi
  • Restaurant

Explore the area

Map
102 Avinguda de François Mitterrand, Encamp, AD200
  • Funicamp Ski Lift
    ‪5 min walk‬
  • Caldea Spa
    ‪7 min drive‬
  • Pyrenees Andorra Shopping Centre
    ‪8 min drive‬
  • La Seu d'Urgell (LEU)
    ‪55 min drive‬

Room options

View all photos for Economy Twin Room

Economy Twin Room | Desk, laptop workspace, blackout drapes, free WiFi

Economy Twin Room

  • 12 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed OR 1 Twin Bed

View all photos for Superior Double Room, Balcony, Mountain View

Superior Double Room, Balcony, Mountain View | Desk, laptop workspace, blackout drapes, free WiFi

Superior Double Room, Balcony, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Desk, laptop workspace, blackout drapes, free WiFi

Junior Studio Suite

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, blackout drapes, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Arbre de Neu

3-star Encamp hotel with ski-in/ski-out access
With direct access to the slopes, Hotel Arbre de Neu makes guests feel at home with amenities like a restaurant and a sauna. Housekeeping is available on request.
Hotel Arbre de Neu offers 19 accommodations with hair dryers and blackout drapes/curtains. 24-inch LCD televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Dining options at the hotel include a restaurant and a snack bar/deli. Wireless Internet access is complimentary. Hotel Arbre de Neu features ski-in/ski-out access and a sauna. This ski hotel also offers spa services, a terrace, and ski storage. A total renovation of this property was completed in April 2020.

Hotel Arbre de Neu is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Hotel Arbre de Neu has a restaurant on site.

Languages

Catalan, English, French, Romanian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: EUR 2 to 15 for adults and EUR 2 to 15 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowboarding

Family friendly

  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Renovated entire property - April 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch LCD TV with digital channels

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 2 to 15 for adults, and EUR 2 to 15 for children
  • Housekeeping fee: EUR 15 per day; may vary based on length of stay
  • Laundry fee: EUR 11 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Arbre de Neu
Hotel Arbre de Neu Hotel
Hotel Arbre de Neu Encamp
Hotel Arbre de Neu Hotel Encamp

Hotel Arbre de Neu Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un accueil formidable, avec le sourire , trés pro

Très bien placé, à quelques km d'Andorre la vieille, et 2mn à pied des télécabines de la station de ski. Hotel familial, avec un accueil super chaleureux, avec le sourire d'un couple charmant et professionnel. Très confortable, ambiance sympa & chaleureuse. Nous vous le recommandons
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel. Stephan super atento y las indicaciones q nos dio para entrar despues de las 20 h super detallado.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020