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Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort

5.0 star property

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Photo gallery for Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort

2 bars/lounges, poolside bar
Lobby
One Bedroom King Suite, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds
Grandview Presidential Suite | 1 bedroom, premium bedding, down comforters, pillowtop beds
Grandview Presidential Suite | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Room service
  • Pet friendly
  • Breakfast available
$557
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
2100 N Coast Highway 101, Encinitas, CA, 94024
  • South Ponto Beach
    ‪2 min walk‬
  • Moonlight State Beach
    ‪5 min drive‬
  • LEGOLAND® California
    ‪7 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪37 min drive‬

Room options

View all photos for One Bedroom King Suite, Ocean View

One Bedroom King Suite, Ocean View | 1 bedroom, premium bedding, down comforters, pillowtop beds

One Bedroom King Suite, Ocean View

  • 738 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio King, Coastline View (Balcony)

Studio King, Coastline View (Balcony) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Studio King, Coastline View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds, Coastline View (Balcony)

1 bedroom, premium bedding, down comforters, pillowtop beds

Two Queen Beds, Coastline View (Balcony)

8.0 out of 10
Very good
(6 reviews)
  • 464 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Queen Beds

One King Bed Coastline View (No Balcony or Patio)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Coastline View (Fire Pit)

One King Bed, Coastline View (Fire Pit) | 1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Coastline View (Fire Pit)

10.0 out of 10
Exceptional
(2 reviews)
  • 464 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds, Coastline View (Fire Pit)

Two Queen Beds, Coastline View (Fire Pit) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Two Queen Beds, Coastline View (Fire Pit)

10.0 out of 10
Exceptional
(3 reviews)
  • 464 sq ft
  • Beach view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Two Queen Beds, Garden View (Fire Pit)

1 bedroom, premium bedding, down comforters, pillowtop beds

Two Queen Beds, Garden View (Fire Pit)

  • Sleeps 2
  • 2 Queen Beds

View all photos for One Bedroom King Suite Coastline View (Fire Pit)

One Bedroom King Suite Coastline View (Fire Pit) | 1 bedroom, premium bedding, down comforters, pillowtop beds

One Bedroom King Suite Coastline View (Fire Pit)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Lagoon View

1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Lagoon View

10.0 out of 10
Exceptional
(5 reviews)
  • 414 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for ADA Two Queen Beds, Coastline View (Balcony)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

ADA Two Queen Beds, Coastline View (Balcony)

  • Sleeps 2
  • 2 Queen Beds

View all photos for One King Bed, Ocean View (Balcony)

One King Bed, Ocean View (Balcony) | 1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Ocean View (Balcony)

9.8 out of 10
Exceptional
(6 reviews)
  • 437 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for ADA King Bed, Coastline View (Balcony)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

ADA King Bed, Coastline View (Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds, Ocean View (Balcony)

1 bedroom, premium bedding, down comforters, pillowtop beds

Two Queen Beds, Ocean View (Balcony)

9.2 out of 10
Wonderful
(5 reviews)
  • 464 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

ADA One Bedroom King Suite, Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Coastline View

1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Coastline View

9.0 out of 10
Wonderful
(4 reviews)
  • 437 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Two Queen Beds, Ocean View (Patio)

  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for ADA Studio King, Coastline View (Fire Pit)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

ADA Studio King, Coastline View (Fire Pit)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio King, Coastline View (Fire Pit)

Studio King, Coastline View (Fire Pit) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Studio King, Coastline View (Fire Pit)

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Garden View (Fire Pit)

1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Garden View (Fire Pit)

7.4 out of 10
Good
(3 reviews)
  • 437 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ponto Presidential Suite

Ponto Presidential Suite | 1 bedroom, premium bedding, down comforters, pillowtop beds

Ponto Presidential Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Ocean View (Patio)

1 bedroom, premium bedding, down comforters, pillowtop beds

One King Bed, Ocean View (Patio)

10.0 out of 10
Exceptional
(1 review)
  • 437 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grandview Presidential Suite

Grandview Presidential Suite | 1 bedroom, premium bedding, down comforters, pillowtop beds

Grandview Presidential Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort

5-star Encinitas resort with restaurant
At Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort , catch some rays at the beach, pamper yourself at the full-service spa, or enjoy surfing/body boarding. Change of towels is available on request.
Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort offers 130 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 60-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include a hot tub, a 24-hour fitness center, and complimentary bicycles.

Guests under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Alila has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort like complimentary bicycles and a 24-hour fitness center.

The resort offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This Art Deco resort also offers a hot tub and a terrace. Parking is available onsite for a surcharge.

Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Vaga - Overlooking the ocean, this fine-dining restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
The Pocket - This poolside restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Coffee Box - Onsite coffee shop. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 60 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 50 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Coffee Box
  • The Pocket
  • Vaga

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Hot tub
  • Surf lessons
  • Surfing/bodyboarding
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,000 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • In-room roll-in shower
  • Lever door handles
  • Pool hoist on site
  • Portable shower seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with premium cable channels
  • iPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 60.05 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Bicycle storage
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 50 per person
  • Covered valet parking fee: USD 60 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alila Marea Encinitas, A Hyatt
Alila Marea Beach Resort Encinitas
Alila Marea Beach Resort Encinitas a Hyatt Luxury Resort

Alila Marea Beach Resort Encinitas, a Hyatt Luxury Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 207 reviews
Rating 8 - Good. 29 out of 207 reviews
Rating 6 - Okay. 19 out of 207 reviews
Rating 4 - Poor. 8 out of 207 reviews
Rating 2 - Terrible. 11 out of 207 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gabriella

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet and relaxing. I booked a room with a big terrace and a firepit. It was exactly what I needed for my mommy get away. My only complaint would be the lack of self parking. The valet parking is insanely priced. Also the pool area is fairly small so you might not have a place to lay out in. The staff was attentive and nice.
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect. Property, architecture and interior design were beautiful and well thought out. Room was roomy with picturesque views. Staff was amazing. VAGA restaurant was delicious with more stunning views. The Coffee Box was a great spot for quick delicious breakfast. The Pocket served wonderful cocktails.
Stayed 3 nights in May 2025

10/10 Excellent

SHANNON, Ashland

Stayed 1 night in May 2025

6/10 Okay

Peter Hong Mai

Liked: Cleanliness, staff & service

Sound issues

The room and the hotel itself along with the staff are excellent, along with the views. We had a concern with the privacy and quietness with the rooms that we can hear the neighboring guests talking. I stayed in room 133 and they were at 131. There was a wooden door between us and I guess it was not very sound proof. Also we can hear guests staying right above us walking around in their rooms. I believe the ceiling soundproof was also not done right.
Stayed 3 nights in May 2025

8/10 Good

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Rajeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property
Stayed 4 nights in May 2025

10/10 Excellent

JaRon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a gorgeous property and every single staff member was outstanding and I mean that. I had more interaction with Marty and he's just wonderful, helpful and knowledgeable. I have arthritis and had I known our room would have been so far from the lobby (151) I would have asked to perhaps switch. Loved the Coffee Box and Vaga.The room appointments were spot on and amazing, best shower ever especially the eucalyptus in the shower. My complaint of the room is a lighted makeup mirror on the wall would have been great OR the kind of vanity mirror that is lit all the way around. The bathroom is lit too dimly to do makeup. To us, there isn't enough hustle and bustle at this lovely place and probably purposely no real gathering space. We didn't know the property is one for tranquility,but so glad we tried Alila Marea. So lovely but perhaps not for us. Thank you to the entire staff.
Stayed 3 nights in Apr 2025

2/10 Terrible

Ting

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is overrated in terms of service and facilities. I reserved
Stayed 1 night in Apr 2025

6/10 Okay

kimberly

Liked: Cleanliness, property conditions & facilities
Most of the staff were kind and helpful. The rooms were clean, no turn down service, not the end of the world, but for the cost, expected. The amenities offered were a very nice touch, and the gentleman who assisted with the bike and board rentals was wonderful. Food service is the area that is below standards and needs to be addressed. We had cocktails upon arrival and dined at both restaurants during our stay. The food was less than stellar, the staff was kind but considering we were one of two or three guests, the servers were inattentive, service was slow,(they seemed to be carrying out personal business..yes we could hear the personal conversations being addressed on the phone and with others while guest service was being neglected). You have a beautiful location and could really make this resort a go-to destination. However, some of the most basic hospitality skills have seriously missed the mark. Our comments are honest, not meant to be cruel. Moving forward, we hope the areas we feel are deficient will be addressed and improved.
Stayed 1 night in Apr 2025

10/10 Excellent

brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bruce

Traveled with family

Ocean views so beautiful

The room is fabulous. The coffee maker not so much. Also need more wine glasses and flatware for entertaining We will be back and definitely will want room 268
Stayed 5 nights in Mar 2025

8/10 Good

Sundus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ocean view
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Stayed 1 night in Mar 2025

10/10 Excellent

Amber

Stayed 2 nights in Feb 2025

10/10 Excellent

Rona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Feb 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

tiffani

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Awful experience

From checking in after 4 pm while requesting a early check in for my husbands birthday I was told my room would be ready and was being finished up to only find out we sat around for 4 hours because we thought our room was almost ready indeed it was not even close” then we finally get checked in after 4 pm and we receive someone else’s luggage up to our room with none of our expensive luggage or belongings. THEN we order food only to have it take almost 2 hours and receive the most disgusting non editable food and hard short ribs! This was the worst experience I’ve ever had
Stayed 1 night in Jan 2025

6/10 Okay

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

It’s a nice hotel but definitely not worth the money. For the price you get a room, pool anf gym access. Otherwise there is a charge for everything. Poor signage around the hotel for accessing the lobby.
Stayed 1 night in Jan 2025

10/10 Excellent

adrian

Stayed 1 night in Jan 2025

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning new hotel on the beach with large stylish rooms, great restaurants and fitness center with beach access and pool with sunset views. Close to all the great North San Diego beach towns...although you will be tempted to enjoy the property and never leave! We will be back in May with the whole family. Great for adults and also fun for smaller kids.
Stayed 4 nights in Dec 2024

6/10 Okay

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a fire pit room on the 1st floor, which made up for a cold foggy one night stay, couldn’t see the sun, coastline or sunset. The bushes and shrubbery around the fire pit would be nice if they had been watered, the shower was awesome but would be better if the frameless glass door was aligned properly and didn’t sound like glass on glass when it closed ready to shatter. All in all beautiful property, but like most of my Hyatt experiences, would be elevated if maintained better. Passed the white glove test for room cleanliness, bed and pillows were great, dining was high priced but enjoyable.
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not what you pay for

Was extremely disappointed to arrive and NOT get the reservation I was promised (and paid for prior to our stay). I called the day before and the day of our reservation and was confirmed with two rooms ocean view with patio and fire pit and when we arrived - one room was moved to another level with balcony only, the other room was with a patio and no fire pit! One room was not ready for 2 hours and we were not given a discount, food vouchers and/or parking covered for our trouble. To continue, this was a surprise trip for my friends and when the rooms were not what I had paid for and not adjoining, I asked to speak to a manager who implied I was lying when I informed him I had contacted the property twice prior to arrival to confirm my reservation. It was the most expensive humiliating experience I have had and unfortunately this traveler (who visits south county more than twice per month) will NEVER be staying at this "resort."
Stayed 1 night in Dec 2024