The room overall was nice and clean. The bed for me was very uncomfortable. It felt worn and very very firm. My biggest issues here was the noise. It is on a very busy street, and the train tracks are just across the road. The trains come frequently, and it is VERY loud. Once traffic and the trains stopped, it was very quiet however. But the trains start up again very early in the morning, and they blow their horn right in front of the hotel. I did not get a good nights sleep. If you are sensitive to noise or a light sleeper, this is not the place for you. I even had earplugs in and was woken many times. I checked in after hours, so didn’t really interact with the staff. I did see a man at checkout, and he was pleasant. They do provide you with a small thing of body wash and soap. There is a hair dryer under the bathroom sink, and they provide you with coffee pods in the kitchenette.