8/10 Good
stephanie, Langley
Traveled with partner
Nov 11, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start with the good:
The staff was kind (our housekeeper Cynthia was fabulous!) the facilities were adequate and for what we needed, it was fine. The on site restaurant was good. I appreciated the balcony off our room as a spot to enjoy the blue skies and people watch. The weekly movie at the pool was a fun treat too.
Some things to note:
The bed was really hard. Unlike other areas of Baja not all the staff speaks English but they will try or find someone who does.
Mexico is rough for disabled travelers in general. This hotel was especially so. I use a walker and with assistance, can do steps or steep ramps. The handicap access points for the whole hotel wouldn't come close to ADA standards in the States. I found them to be unusable and unsafe. I'm not even sure a wheelchair user could use the ramps without someone pushing them. Sidewalks, driveways and streets are a struggle too. So go knowing it will be a challenge. Having said all of that, staff were always ready to help.
The pool and jacuzzies had no handrails so getting in and out unaided would be impossible for someone with walking/ambulatory issues.
stephanie
Stayed 7 nights in Oct 2024
