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Orchid Epsom, Sure Hotel Collection by Best Western

2.5 star property

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Photo gallery for Orchid Epsom, Sure Hotel Collection by Best Western

Daily to-go breakfast (GBP 7.95 per person)
Exterior
Daily to-go breakfast (GBP 7.95 per person)
Exterior
Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, free cribs/infant beds, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
$73
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
272 Kingston Road, Ewell, Epsom, England, KT19 0SH
  • Hobbledown
    ‪6 min drive‬
  • Epsom Downs Racecourse
    ‪6 min drive‬
  • Chessington World of Adventures
    ‪8 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, free cribs/infant beds, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Deluxe Room, 2 Twin Beds, Non Smoking | Desk, free cribs/infant beds, free WiFi, bed sheets

Deluxe Room, 2 Twin Beds, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 Double Bed, Non Smoking (with Sofabed)

Family Room, 1 Double Bed, Non Smoking (with Sofabed) | Desk, free cribs/infant beds, free WiFi, bed sheets

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2

Family Room, 1 Double Bed, Non Smoking (with Sofabed)

  • Sleeps 2

2 Single Beds, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

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About this property

Orchid Epsom, Sure Hotel Collection by Best Western

Epsom hotel with free in-room WiFi
This smoke-free hotel features a 24-hour front desk, free self parking, and free WiFi in public areas. Other amenities include a vending machine.
Orchid Epsom, Sure Hotel Collection by Best Western offers 29 accommodations with hair dryers and complimentary toiletries. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Orchid Epsom, Sure Hotel Collection by Best Western features a vending machine. Wireless Internet access is complimentary. Onsite self parking is complimentary.

Orchid Epsom, Sure Hotel Collection by Best Western is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7.95 for adults and GBP 7.95 for children

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height bed
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 7.95 for adults and GBP 7.95 for children
  • Early check-in fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Premier Inn Epsom North Hotel
Premier Inn Epsom North
Premier Inn Epsom North
Orchid Epsom, Sure Hotel Collection by Best Western Hotel
Orchid Epsom, Sure Hotel Collection by Best Western Epsom
Orchid Epsom, Sure Hotel Collection by Best Western Hotel Epsom

Orchid Epsom, Sure Hotel Collection by Best Western Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 166 reviews
Rating 8 - Good. 56 out of 166 reviews
Rating 6 - Okay. 32 out of 166 reviews
Rating 4 - Poor. 9 out of 166 reviews
Rating 2 - Terrible. 8 out of 166 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Helen

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn’t stay again

It was awful. Plug in the sink wouldn’t work and therefore had to leave the water in there.paid for breakfast and it was just a bag to go! No gluten free when messaged them to say gluten free please. Rooms were extremely basic!!!! Very little in way of room amenities like tea and coffee just again your basics.
Stayed 1 night in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly for the location
Stayed 1 night in Jun 2025

4/10 Poor

John

Stayed 2 nights in May 2025

6/10 Okay

Derek

Liked: Staff & service, room comfort
Staff good but room needed update taps very difficult to turn off plug did not work correctly, shower gel bottle did not work. Moved the furniture to watch tv lots of dirt underneath and noise from the store room next to our room.
Stayed 5 nights in May 2025

8/10 Good

john

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.
Stayed 3 nights in May 2025

8/10 Good

Keith

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for work but i believe it’s an old premier inn that hasn’t had any renovations free parking was definitely a bonus
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, room comfort

Amazing customer service!

Very dated hotel, could do with refurbishing, although the new shower was fabulous!! Excellent customer service experience! Nothing was too much trouble.
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable ,very quiet and the location was good ., Also the staff were very friendly and very helpful,especially Ali and Daisha .
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for
Stayed 1 night in Apr 2025

8/10 Good

Cherie

Traveled with family
Liked: Cleanliness, staff & service
Accessibility: two blue badge parking spaces both occupied by people without blue badges despite my arrival by 3.15 and still there at 10pm. Reception staff do not take car reg numbers - why not? I am never sure why a normal bath with a hand rail is considered accessible to meet with booking requirements. Reception staff agreed they do have walk-in showers which were not offered. So I couldn’t use the bath. (I had sent direct messages to hotel prior to booking but these were not answered). Payment: I was asked to pay when I arrived before being allowed to check in as my “credit card had not gone through”. Fortunately I had my payment receipt in my phone and easily available. Not a good first impression! Cleaning: great job by cleaner - but chairs and furnishings very stained. Otherwise friendly and reasonable standard.
Stayed 1 night in Apr 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Feb 2025

10/10 Excellent

Nathan

Stayed 1 night in Mar 2025

8/10 Good

Jackie

Stayed 1 night in Mar 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.
Stayed 1 night in Mar 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant staff and good value

Always good, decent price, plenty of parking. Staff brilliant
Stayed 1 night in Mar 2025

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was surprisingly quiet , beingbon a main thoroughfair, due to the Queen Adelade pub being betweennit and the A240. Yhe staff were v frienly and helpfil. The only downside was that the garden areas around the ample parking were neglected and left with a pole of broken pallts . But the accomodation was very good.
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Always try to stay here if working in the area, good prices and brilliant reception lady. Usually decent amount of parking. Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.
Stayed 1 night in Mar 2025

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities

Good value and location

Our stay way good as in a good location to visit our daughter and family . Parking was good at hotel and being adjacent to a pub is good although we didn’t visit on this occasion. If I could suggest some improvement then that would be better pillows as these were foam flat ones . The quilt was heavy and a high tog where like a lighter low tog . Will book again if we get the right price however very comparable to that of a premier inn
Stayed 1 night in Feb 2025

6/10 Okay

Dr Siggi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
shall not use this hotel again. Thank you
Stayed 1 night in Feb 2025

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but one issue

Staff very good, room clean with everything needed. One issue is we never seem to get our paid invoice when checking out always seems they have a problem with login in. The guy on reception said he would email the invoice but haven’t had it yet and expect I will have to chase them, not good as we need the invoice for our VAT accounts
Stayed 1 night in Feb 2025

8/10 Good

Micheal

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

6/10 Okay

Kieran

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025