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Dedeman Erzurum Palandöken Ski Lodge

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Photo gallery for Dedeman Erzurum Palandöken Ski Lodge

Front of property
Reception
Seasonal outdoor pool
Superior Room | 1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Palandoken Kayak Merkezi, Erzurum, Erzurum, 25000
  • Palandöken Mountain
    ‪1 min walk‬
  • Twin Minaret Madrasa
    ‪9 min drive‬
  • Abdurrahman Gazi Tomb
    ‪13 min drive‬
  • Erzurum (ERZ)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 Double Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 Double Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 366 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Room

9.0 out of 10
Wonderful
(27 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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About this property

Dedeman Erzurum Palandöken Ski Lodge

Hotel in Palandöken
Ski into Dedeman Erzurum Palandöken Ski Lodge, where you can relax in a full-service spa, enjoy a drink at the bar/lounge, or have a meal at the restaurant.
Dedeman Erzurum Palandöken Ski Lodge offers 66 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 19-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam. There are hot springs open between 8:00 AM and 6:00 PM.
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a health club and a sauna. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Dedeman Erzurum Palandöken Ski Lodge helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This ski hotel also offers a children's pool and ski passes. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Dedeman Erzurum Palandöken Ski Lodge has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Somine Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

English, German, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free 24-hour offsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: TRY 60 for adults and TRY 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Somine Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot spring
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Ski lessons
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • High chair
  • In-room crib
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot spring
  • Hot springs open from 8:00 AM - 6:00 PM
  • Hot springs water temperature - 104 ºF
  • Hot stone massages
  • Sports massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 10:00 AM and 11:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between March 31 and November 30.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: TRY 500 per night (for stays between 01 December - 31 March)

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately TRY 60 for adults and TRY 30 for children
  • Airport shuttle fee: TRY 600 per vehicle (roundtrip, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:00 AM and 11:30 AM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 7646

We should mention

The seasonal pool will be open from June to September
Hot springs access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dedeman Erzurum Palandoken Ski
Dedeman Erzurum Palandöken Ski Lodge Hotel
Dedeman Erzurum Palandöken Ski Lodge Erzurum
Dedeman Erzurum Palandöken Ski Lodge Hotel Erzurum
Dedeman Erzurum Palandöken Ski Lodge
Dedeman Palandöken Ski Lodge
Dedeman Erzurum Palandöken Ski
Dedeman Palandöken Ski

Dedeman Erzurum Palandöken Ski Lodge Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 121 out of 240 reviews
Rating 8 - Good. 64 out of 240 reviews
Rating 6 - Okay. 30 out of 240 reviews
Rating 4 - Poor. 11 out of 240 reviews
Rating 2 - Terrible. 14 out of 240 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Omer

Liked: Staff & service
Great location but the hotel needs an upgrade.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right at the base of mountain making access to the slopes fantastic. Staff were very nice and accommodating. The rooms were large and clean with a very good breakfast. The only concerns were the basement rooms close to the spa which had a musty odor. English was limited but that’s not their fault it just made communication a little bit of a challenge. Overall, a very pleasant experience, especially, tea and cakes at 5 pm!
Stayed 4 nights in Feb 2025

8/10 Good

TAOUFIK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner bon mais dîner en-dessous de la moyenne
Stayed 11 nights in Dec 2024

10/10 Excellent

H

Stayed 1 night in Oct 2024

10/10 Excellent

Arthur David, Cambridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff in a salubrious location with recommended exercise and wellness facilities.
Stayed 1 night in Jul 2024

10/10 Excellent

Ameen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything so amazing..leave hotel and get chairlift.. Snow wasn't ready, season hasnt open yet but Hotel services extremely good, amazing open buffet breakfast and mountain view and friendly stuff made our getaway priceless.. Worth every penny.. Highly recommend 👌 👍 👏
Stayed 2 nights in Dec 2023

10/10 Excellent

Yasunori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

ilyas

Stayed 3 nights in Feb 2022

10/10 Excellent

Peter M K Hanafi Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Great location. Just a minute away from the lower gondola
Stayed 2 nights in Nov 2021

2/10 Terrible

Chanel, Redlands

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very old I’m comfortable beds. I cold hardly sleep and I had their best room
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
I left two days early from a month long stay. I felt very uncomfortable in the atmosphere of this hotel. Staff where quite inhumane and aggressive. I regret spending my money here, much happier in a simple hotel
Stayed 28 nights in Feb 2021

8/10 Good

milosz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok for skiing of course if skiing facility is working. Breakfast was very good one the best I had in Turkey in not all inclusive hotels. But staff at front desk don't speak English this is small disadvenatge
Stayed 1 night in Mar 2021

10/10 Excellent

Naeem

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Perfect winter stay

Excellent stay with great service, specifically from Memet at the front desk. Most staff don’t speak English, so you might need to translate on your phone if you are a tourist. The breakfast wasn’t the best, considering it was cold and wrapped up due to COVID. The location though is excellent, right at the base of a ski lift and ticket sales centre. Rooms do not have kettles and tea/ coffee, but they are very comfortable. We had a suite which looked out onto the slopes. So quaint and beautiful.
Stayed 2 nights in Dec 2020

10/10 Excellent

Lindokuhle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money, Great location

It's a good Hotel, slightly old but it's good. The breakfast is basic and you don't get a ski pass... that all said the location is simply amazing
Stayed 2 nights in Dec 2020

8/10 Good

Nuno

Traveled with group
Liked: Staff & service

Acceptable stay.

The hotel requires maintenance, it is a little bit old and it is not well cleaned. Breakfast it is mostly Turkish standard, no expresso coffee unless you pay for it, no natural juices. Personal at the hotel are not professionals they are kind and try to do their best, none of them speak English. Location it is great, ski station it is amazing.
Stayed 2 nights in Mar 2020

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

Stayed for a weekend’s snowboarding. The hotel is in a great location right next to the cable car entrance. Food in the bar was very good as was breakfast. Spa is also worth a visit
Stayed 2 nights in Feb 2020

4/10 Poor

SJ, Istanbul

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down. It needs to be renovated badly. Also one side faces the mountain so you have lights facing into your room at all hours and music blarring.
Stayed 4 nights in Jan 2020

10/10 Excellent

Cavit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & Quite

I fell in love with my room nice clean and cozy. Planning to visit again in winter.
Stayed 1 night in Sep 2019

6/10 Okay

JANET

Liked: Staff & service, property conditions & facilities, room comfort

No more what it was...

In a very quite place, easy to reach. But these are all good news because, first, they couldn't find my reservation. Second, they changed my reservation, another room with no breakfast included. It took us 30 min to get what we've paid for, with phones, mails forward and so on. Unpleasant! The apartment was, for sure, a very good one but no more:black spots in the bathroom, lime missing on the walls, burnt carpet old furniture and even a hole in the sheets.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service

OK stay

The hotel was bad, the people who worked there were fine. But service was really bad.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Yassaman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Onur

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Nice place but neglected and low service quality

The room was in good condition but not clean, especially bathroom. I have noticed the herbs are not washed well and let the stuff know about it. Next day nothing changed. The receptionist gave a price 100tl for airport transfer in a shared shuttle for two, which is way too higher than taxi fare(75tl) :). Hotel phisically in good condition and good location but the service and stuff behavior is not my best experience. Plus: The wardrope in the room has an illumination but it wasnt functional. The room phone were unplugged from the line, non functional. Bathroom ventilation was malfunctional.
Stayed 2 nights in Feb 2019