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Estancia Vacation Packages

I stayed at this hotell for two weeks. The emenities were feasable.My hotel door had closing problems {twice), a chair broke on me while sitting, they did'nt supply any tioletries. What was one of the most disturbing things about my stay was the front desk perrsonel....Ms. Diana. I believe in good customer service, and she lacks the grace and style to be the first face you see entering the hotel. She had a displeasing, non-welcoming attitude, and would not change it even on hints about it. The other personnel were fantastic, and welcoming. The breakfast was fair, air conditioning was great.

Experiência no Chalé bicho preguiça foi muito insatisfatória, pois apresentava muita umidade, vários pontos de mofo (cheiro muito forte), teias de aranha no ar condicionado e em vários pontos do quarto, bichinhos embaixo do colchão, demonstrando a falta de cuidado com uma limpeza mais criteriosa. As paredes com sujeira, algumas coisas velhas, tiraram a aparência de rústico para algo mal cuidado mesmo. A pousada em si tem esse aspecto. Café da manhã bem simples. A equipe pouco preparada. Exceção para Line que nos recepcionou bem e para Rafael do restaurante que foi o destaque no atendimento.

You get what you pay for.

Great location, lots of music and restaurants nearby. Very kind and helpful staff. Delicious breakfast buffet. Wonderful pool.