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Staff were amazing m, super helpful. Our room was too small, could barely move around! Breakfast was not good! Overall hotel was ok, but service and staff were amazing!

Rooms were spacious and clean. Onsen had a nice view. Dinner was delightful. Hotel was nicely decorated and had a nice feel about it. All staff wqs eager to help or assist with any requests

The room was clean and relatively spacious for a Japanese hotel. Fresh towels were provided daily, as well as pajamas. It is located conveniently near a tran station. However the provided facilities were very lacking. The coin laundry on the 14th floor is actually just four machines, intended to be shared by the entire hotel. When I went to use the coin laundry one of the machines was broken, and the other three were taken up. I ended up having to walk 10 minutes to a local coin laundry to wash my things. Also, the spa was totally useless to me as a tattooed person. Tattooed people are only allowed to use the spa from 11:00 p.m. to 2:00 a.m. God forbid a Japanese person has to lay eyes upon a white woman with a bird tattoo. I probably will not stay here again

Wonderful stay

We really enjoyed our stay at this hotel! The staff were very friendly, welcoming, and helpful. We especially loved the happy hour with wine and such a great variety of snacks—it was a wonderful touch and made our stay even more enjoyable. We would definitely stay here again!

Smart hotel, good service, well placed for sightseeing.

Curious community, but everyone is friendly if you have the chance to talk to them in Japanese.

This was by far the nicest room/resort we have stayed in. After being cramped in many Japanese hotels and ryokans, this was much much larger with three queen/full size beds, a 65" TV and an outdoor bath (mineral salts available in the lobby). However, please understand that as this location is very remote, dining options in the area and transportation may be limited. This may be why we didn't see any foreigners there? However, they do provide pick-up service to and from the Shin-Iwakuni station depending on the room you're staying in given you contact them at least three days in advance. Although our Shinkansen was unexpectedly delayed by two hours due to rain/lightning, they patiently waited for our arrival and did not leave us stranded. Perhaps the only downside was that we only stayed two nights as I felt we could've done with some more downtime and taking advantage of the amenities including the bikes and SUPs. I hope to return again soon, staying for a longer time next time. Thank you Marissa Resort for giving us an incredible and memorable vacation!