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Best Western Plus Grand Manor Inn

2.5 star property

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Photo gallery for Best Western Plus Grand Manor Inn

Lobby
Lobby
Exterior
Standard Room, Multiple Beds, Non Smoking, Balcony (Larger Room) | Pillowtop beds, blackout drapes, iron/ironing board
Free continental breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Gym
$105
includes taxes & fees
Jan 31 - Feb 1

Explore the area

View in a map
971 Kruse Way, Springfield, OR, 97477
  • Place, PeaceHealth Sacred Heart Medical Center at Riverbend
    ‪12 min walk‬
  • Place, The Shoppes at Gateway
    ‪16 min walk‬
  • Place, Riverbend Hospital
    ‪17 min walk‬
  • Airport, Eugene, OR (EUG)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Balcony (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Balcony (Larger Room) | Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Balcony (Larger Room)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;Larger Room)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;Larger Room) | Pillowtop beds, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;Larger Room)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Larger Room)

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Balcony (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Balcony, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, Balcony, Wet Bar, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Larger Room, Balcony, Wet Bar, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Balcony, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Suite-2 King Beds, Non-Smoking, Larger Room, Separate Bedroom, Living Room, Wet Bar, Microwave And Refrigerator

  • Sleeps 4

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About this property

Best Western Plus Grand Manor Inn

Springfield hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a fitness center and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
Best Western Plus Grand Manor Inn offers 65 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LCD televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Plus Grand Manor Inn features an outdoor pool and a fitness center. Wired and wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast. This Springfield hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Grand Manor Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per accommodation, per night (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 10:00 AM to 10:00 PM

Property is also known as

Best Western Grand Manor
Best Western Grand Manor Inn
Best Western Grand Manor Inn Springfield
Best Western Grand Manor Springfield
Best Western Manor Inn
Best Western Springfield
Best Plus Manor Springfield
Best Western Grand Manor Inn
Best Western Plus Grand Manor Inn Hotel
Best Western Plus Grand Manor Inn Springfield
Best Western Plus Grand Manor Inn Hotel Springfield

Best Western Plus Grand Manor Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 393 out of 803 reviews
Rating 8 - Good. 218 out of 803 reviews
Rating 6 - Okay. 82 out of 803 reviews
Rating 4 - Poor. 56 out of 803 reviews
Rating 2 - Terrible. 54 out of 803 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
Room was very clean!
Stayed 1 night in Oct 2025

2/10 Terrible

Jodi L

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in process was unsatisfactory. Upon arrival, we were not greeted by staff, and the line was extensive. The assistant who processed our check-in did not offer a welcome or express gratitude for our patience, and their demeanor suggested a lack of job satisfaction. Furthermore, at 8:00 a.m., we discovered that the breakfast service had run out of eggs, which was the sole protein option available. While the hotel itself was clean, modern, and offered comfortable beds, there is a clear need for comprehensive staff training in politeness and hospitality. The overall hospitality experience was notably poor for a hotel.
Stayed 1 night in Oct 2025

8/10 Good

Eriverto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

6/10 Okay

Rosemarie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
,, Disappointed that pool was outdoors. not aware of that before we came.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big rooms. Comfy fold out bed.
Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2025

8/10 Good

Marvin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The property has been updated in some areas but still feels like an older property.
Stayed 5 nights in Oct 2025

10/10 Excellent

Eryn

Stayed 1 night in Oct 2025

2/10 Terrible

Larry

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready when arriving after 4pm… came back 2 hours later to see if it was ready … they were supposed to call to let us know when it was ready .. and didn’t😠. Not very well handled
Stayed 1 night in Oct 2025

8/10 Good

terry

Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2025

10/10 Excellent

Bryan

Stayed 1 night in Sep 2025

10/10 Excellent

Fran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, high end feel! Beautifully renovated! We loved the huge room, and balcony with chairs!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

6/10 Okay

Christina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a quick pass through, it served its purpose. The layout of our room was odd, the lock on the door didn’t work so we simply used the latch and the vanity mirror light, which was the only light outside of the bathroom and only spot where there was a mirror, did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs. Absolutely no issues.
Stayed 4 nights in Aug 2025

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2025

10/10 Excellent

Trent

Stayed 1 night in Aug 2025

10/10 Excellent

Roy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in Aug 2025

2/10 Terrible

Amber

Stayed 3 nights in Jun 2025

10/10 Excellent

Sharon

Stayed 1 night in Aug 2025

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay! The best hotel experience we’ve had in quite some time! Quiet, clean, comfortable and spacious room. Free espresso drinks and a really good continental breakfast. Staff was very friendly and helpful. Definitely will stay here again!!
Stayed 1 night in Aug 2025

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious. They had just finished a remodel and it looks amazing. Everything is new. The location is close to everything and many walkable food options. The staff were very friendly and accommodating. Will definitely stay here again.
Stayed 1 night in Aug 2025