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Phoenix Inn Suites Eugene

2.5 star property

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Photo gallery for Phoenix Inn Suites Eugene

Lobby sitting area
Lobby sitting area
Indoor pool, outdoor pool
Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
850 Franklin Blvd, Eugene, OR, 97403
  • Place, Bushnell University
    ‪2 min walk‬
  • Place, University of Oregon
    ‪5 min walk‬
  • Place, Hayward Field
    ‪12 min walk‬
  • Airport, Eugene, OR (EUG)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

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About this property

Phoenix Inn Suites Eugene

Eugene hotel walkable to University of Oregon
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a fitness center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Phoenix Inn Suites Eugene offers 95 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Phoenix Inn Suites Eugene provides an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1195 square feet (111 square meters) include conference space. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Phoenix Inn Suites Eugene is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,195 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Phoenix Inn Suites Eugene
Phoenix Inn Suites Hotel Eugene
Eugene Phoenix Hotel
Phoenix Hotel Eugene
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Suites Eugene
Phoenix Suites Eugene Eugene
Phoenix Inn Suites Eugene Hotel
Phoenix Inn Suites Eugene Eugene
Phoenix Inn Suites Eugene Hotel Eugene

Phoenix Inn Suites Eugene Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation unilaterally.
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They place is out of business but Expedia took our reservation anyway. There were no other hotels, so we had no place to stay.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, comfortable and located close to campus. Only drawback is it is next to a railyard and trains run all night and it is loud.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A older property. The property needs to be updated.
Stayed 5 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Nice Staff
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room no daily service during COVID. IT WOULD HAVE BEE GOOD TO HAVE A WAY TO DISPOSE OF TRASH ETC EVERY DAY. NICE LOCATION
Stayed 3 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to U of O campus and near the Interstate for easy access.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Front desk very accommodating
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. I stayed there to visit my sons when they attended U of O. Super convenient to their homes. This trip was for graduation and I was in charge of appetizers for the party, which I had to do in the hotel room. The housekeeping staff were amazingly helpful in getting me situated to prepare my charcuterie boards (done individually in cups). Needless to say, I needed lots of supplies and they were creative in helping me. They went over and beyond!! Thank you so much!!
Stayed 3 nights in Jun 2021
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Great location & friendly staff. Perfect spot for us!
Stayed 4 nights in Jun 2021
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Sorry to hear it’s closing.
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Everything was great. The staff was very friendly. However the hotel rooms are due for an update.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coby on the night staff was really helpful when we came in. The rooms were clean and the perfect size for our family. On the down side, because of the pandemic, the food was bagged and disappointing, but I guess there aren't many things that taste good bagged. Overall, this is the place we'd stay next time we're staying in Eugene.
Stayed 1 night in May 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service
We live within a 50 mile radius of the hotel that we booked online. We had spent the evening out late for a family birthday and we needed a nice place to crash. I called to confirm the reservation went through and they said it did. Upon arrival we had to be buzzed in and then were turned away after the front desk worker asked where we lived(sweet home) Then he said we don't offer rooms for locals. Needless to say I was pissed
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel at a very nice price. You are literally on the beach. Heater wouldn’t come on and staff was very responsive and had it fixed within the hour. I’ll stay there again.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable, room was very clean! Trains going by did not allow us to have the window open for very long and not at nighttime—too loud!
Stayed 3 nights in May 2021
Verified

4/10 Poor

Patrick

Liked: Cleanliness, room comfort

Terrible Breakfast—Not much to it!

Their breakfast was awful. I got a bagel and a milk. I am a big (not fat) man. I asked for more food like even a piece of fruit or cereal and they answered that they had a limited supply of food. To me it sounded chintzy. I had to go to Starbucks to get breakfast. They should not even be allowed to call this a breakfast.
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pretty nice, provide what is needed quickly and friendly
Stayed 1 night in May 2021
Verified

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, clean and comfortable

Reception friendly and courteous and area very clean. Room and bed very comfortable. We were traveling and there only one night. If in the area again we would arrange another stay.
Stayed 1 night in May 2021
Verified

4/10 Poor

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very Disappointed

We chose the Phoenix Inn every time we visited Eugene multiple times a year over the last 4 years because we had always been treated so great and the accommodations made it worth the price. This time we were severely disapointed. We understand that Oregon has restrictions due to covid but the mask mandate has literally turned everyone into mask police and they were SUPER rude about it. We visited from a state that has had no mask requirement for a long time now so for them to be so rude and put all their focus on us wearing our mask through the lobby was completely uncalled for. It's not like we gathering in a large area like the breakfast room or conference room. It was literally just us "party of 3" walking in from outside to our room and all they cared about was if our mask was "properly" covering our faces through the lobby. They used to have a nice Buffett which is another reason we stayed there, Now the breakfast is just a grab and go bag and they still charge just as much. On our way out, they told us our son was going to be put on the "Can not return" list because he was told to wear a mask too many times. REALLY? I consistently saw people hurrying through the lobby without a mask in hopes of not getting yelled at the entire weekend and he was the one they chose to focus on? All our friends and family stayed at the Phoenix Inn last week per our recommendation and they all felt they were rude to them as well. I'm sad that our friends trusted us with their vacation plan
Stayed 3 nights in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and large, clean rooms.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in a good central location when staying in Eugene. Also, very clean property and nice staff.
Stayed 2 nights in May 2021
Verified

6/10 Okay

Julie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff

The hotel staff was rude. They said many times “oh you booked on Expedia so...”. I didn’t know hotel.com was Expedia but they actually made me feel bad. I said I called about there being a hot tub and they said sorry we are waiting for chemicals so it’s closed. I said I called before booking (same day) and they said “well you must have spoken to Expedia and we can’t help with false information they give. Really rude.
Stayed 1 night in May 2021
Verified

4/10 Poor

Muang

Disliked: Cleanliness, staff & service

Joint in the Elevator

Man at the front seemed fake. Just doing his job. Not everyone can be naturally friendly I guess. He did not say anything else besides “have a good night” every time I walked past. It’s like he didn’t know how to make conversation at all. Which is fine, whatever. But he “forgot” to tell me that you have to fill out a form for your breakfast order. He didn’t say anything about it until I asked. Because of COVID, things are different so I wasn’t sure if they even served breakfast. He also could not show me the direction of our room. So we walked around looking for the room. He acted as if we had been there before knew our way around. Place needs to be updated. I get the old school hotel feel but the shower/bath tub was old. Best part was, I took the elevator at one point and found something that looked like a cigarette butt on the floor in the elevator. Looked closely and it was part of a joint! Weed! Came out and let the man at the front desk know, and it didn’t seem to phase him. I guess it’s normal even thought they don’t allow smoking at the place.
Stayed 1 night in Apr 2021