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Mercure Exeter Southgate Hotel

4.0 star property

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Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Lobby
Bar (on property)
Beach

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪3 min walk‬
  • Princesshay
    ‪4 min walk‬
  • Exeter Cathedral
    ‪6 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

  • 148 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

  • 148 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Exeter Southgate Hotel

4-star Exeter hotel walkable to Exeter Cathedral
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

In addition to an indoor pool, Mercure Exeter Southgate Hotel provides a health club, a hot tub, and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 151 square feet (14 square meters) include conference space. This family-friendly hotel also offers a vending machine, multilingual staff, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Mercure Exeter Southgate Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1007 reviews
Rating 8 - Good. 301 out of 1007 reviews
Rating 6 - Okay. 178 out of 1007 reviews
Rating 4 - Poor. 100 out of 1007 reviews
Rating 2 - Terrible. 50 out of 1007 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Adele

Liked: Property conditions & facilities
Excellent
Just stayed for 1 night but wish it could have been 2. All staff super friendly & accommodating, room spotless as was the whole hotel, lovely Christmas decorations & pool, sauna & jacuzzi amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Stayed 1 night in Nov 2024

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location close to the cathedral, clean and cosy rooms with a lovely warm reception.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jamie

Stayed 1 night in Nov 2024

8/10 Good

Richard

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived on a Saturday afternoon, no parking available at the hotel. Parked in Magdolen at car park 2 mins walk from hotel and cheaper Check in was straightforward. Our room was clean and comfortable. Staff we interacted with were friendly. Would stay again
Stayed 2 nights in Nov 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay overall. It was a little spoiled that the AC was not working in the first room we were allocated. I had paid for an upgrade too. We were moved to another room without any fuss and I was refunded on checkout. The hotel is well located, close to the Cathedral and a 5 minute walk to the quayside. We found the staff to be very friendly and helpful, nothing was too much trouble. The hotel was clean and comfortable. A special mention to Alice & Peter who helped us when we had to move rooms. We will return to the Mercure, hopefully for a little longer, soon. We highly recommend this hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
really nice stay with staff just as friendly as our first visit. just the lack of care of the car park from the days snow which can’t always be helped understandably
Stayed 1 night in Nov 2024

4/10 Poor

CGB Communications

Stayed 1 night in Oct 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife's birthday treat so we could eat at Cote and relax with pool and jacuzzi. On arrival informed pool was out of action but might be back on later. In the room was a birthday card and chocs from the hotel and 2 free drinks at the bar. After a nice evening at Cote we settled down but noticed just a coffee machine on show. It was 5 am and no reply from room service or the desk. So we had to drink pink wine.. 8.30 dressed and visited the desk. Told the Pool was back on and that tea and milk were in a cupboard under the TV. Back to the room and found tea facilities in a cupboard.. visited Pool but it was very cold .. sauna and jacuzzi were good. So would I return.. after all the drama. .. Absolutely .. after all location is perfect for Xmas market, shops and Cote. and now I know where they hide the tea and kettle.
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Great hotel in central but quiet location near Exeter Cathedral, with friendly & helpful staff. Disappointed with new charges of £10 per visit since April 2024 for hotel guests to use the pool & spa.
Stayed 1 night in Nov 2024

10/10 Excellent

Bronwen

Stayed 1 night in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, confusion over extras ordered
An overnighter in Exeter to see a music concert, the room was very tidy and clean and the bed comfortable. I was given an opportunity to preorder wine, champagne or beer for the room, I requested wine, weird I thought the system didn't ask whether I wanted red, white or rose and upon arrival there was no record of the request and then the price came into question, the pre booking was £20 yet initially I was quoted £25, to Mercures credit they instantly changed the price to £20 and delivered the wine to the room with a. Couple of glasses...and the wine was very good 👍
Stayed 1 night in Nov 2024

8/10 Good

Nick

Stayed 1 night in Oct 2024

8/10 Good

Nadia

Stayed 2 nights in Oct 2024

6/10 Okay

neil, Singapore

Traveled with partner, Traveled with family
Disliked: Amenities
Mold in shower should have been addressed and no bottled water in room plus breakfast service very poor and little options available when we experienced it. Location good and bar area nice
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

A few issues
A few problems at the beginning,part resolved. Will think again if rebooking.
Stayed 2 nights in Nov 2024

4/10 Poor

Jeevan

Traveled with family
Disliked: Staff & service, amenities
We arrived at our check in time but our room was not ready…also when they handed the key card after reaching it was not ready had wait like for 45min with kid…no one answered the phone at reception and there was no QR code for room service…no condiments…bar food was good but breakfast had very less option compared to IHG.
Stayed 2 nights in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Nice ghotel and good location
Stayed 1 night in Oct 2024

10/10 Excellent

kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Catrin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired rooms and hidden charges
The entrance to the hotel was as expected from the website photos looking amazing, check-in efficient and everything from the moment we left the lobby went rapidly downhill. The room was tired, shabby and overheated (resorted to turning AC off and it still didn’t cool down) the bathroom was nice looking recently refurbished. The shocker was paying to use the pool facilities. At £10 this was really disappointing and be prepared for the £15 per day/night parking charge…. With pool and car parking charges the added an additional 25% to the bill.
Double room with sofa bed for child
Stayed 2 nights in Oct 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Just pillows a bit hard Lovely staff
Stayed 1 night in Oct 2024