6/10 Okay
Verified traveler
Traveled with family
Dec 31, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The best thing about this hotel is its central location - a couple of minutes of walk from the cathedral. The room was a little tired, with the most uncomfortable pillows you could imagine and despite increasing the heating via the aircon controls, it remained cold (the hallway and other communal areas were toasty warm).
We ordered tea whilst we were waiting for our room to be ready. Interestingly, what arrived was a teapot with lukewarm water and teabag that turned the water to light yellow, no milk, sugar or even spoons. I had to go to the bar and ask for these separately 3(!) times.
The room was clean but cold, the bathroom had a decent shower but the only place to hang your towel was on the back of the door. There was no hairdryer in the room.
We tried the swimming pool (included in the stay for no additional costs). It was 1m deep, looked clean but it was not warm (not freezing either). Children over 5 yrs are not allowed in the opposite sex changing rooms- this is a challenge as you need to set up the locker with a pin and I doubt that a 6-8yr old can do that. The family changing room option is a disabled toilet facility by the gym reception desk. This does not make sense, how are you meant to change back after the swimming? Go wet through the changing rooms into the dry area and wait for this “room” to be available? This really needs to be reconsidered by the management.
The bufet breakfast was ok, a reasonable variety of food but lacking the quality you hope for.
Verified traveler
Stayed 1 night in Dec 2024