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Mercure Exeter Southgate Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor pool
Beach
Bar (on property)
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    3 min walk
  • Princesshay
    4 min walk
  • Exeter Cathedral
    6 min walk
  • Exeter (EXT-Exeter Intl.)
    17 min drive

Room options

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout drapes, soundproofing

Family Room, 1 Double Bed (Classic)

  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Twin Beds

  • 148 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Twin Room, 1 Double Bed

  • 148 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Exeter Southgate Hotel

4-star Exeter hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Guests under 16 years old are not allowed in the swimming pool.

In addition to an indoor pool, Mercure Exeter Southgate Hotel provides a health club, a spa tub, and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 151 square feet (14 square meters) include conference space. This family-friendly hotel also offers a vending machine, multilingual staff, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Mercure Exeter Southgate Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (44 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (40 inches high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.50 per person
  • Self parking fee: GBP 15.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 377 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 175 out of 1002 reviews" "
Rating 4 - Poor. 99 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At one £193.94 it was a lot more expensive than it usually is, particularly as there was nothing special on in the city and charging £10 to use the pool on top of that is a joke
Stayed 1 night in Sep 2024

10/10 Excellent

hayley

Liked: Cleanliness, amenities, property conditions & facilities
Always good.
Stayed 1 night in Sep 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to shops, cathedral and Exeter quay. Rooms were well appointed and spotlessly clean. Staff were very friendly and helpful.
Stayed 2 nights in Sep 2024

8/10 Good

Sivay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Reena

Stayed 1 night in Sep 2024

8/10 Good

Geraint

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

John

Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , parking , very clean hotel would recommend
Stayed 1 night in Sep 2024

4/10 Poor

Nigel

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Dated
Stayed here for mant years in business trips. Room was very tired and dated, 3rd floor. Used to be a good standard hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and stay
Amazing service and everything we needed in a hotel room. All staff members went out of their way to help make our stay as comfortable as possible. Thank you very much
Stayed 1 night in Sep 2024

6/10 Okay

Nigel

Business traveler
Disliked: Property conditions & facilities, room comfort
Poor stay
Stayed here many times. Been give room 385. Very tired and not up to the standard expected for £130 a night. Decor is poor and windows are leaking
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

8/10 Good

Donald, Murillo

Traveled with partner
Liked: Staff & service
Room was old, mattress needs to be replaced. Restaurant staff were lovely. Once again we got caught with no breakfast included due to booking through Expedia. At £16.95 it was to expensive so walked up to the High street and bought groceries as there was a fridge in the room.
Stayed 3 nights in Sep 2024

8/10 Good

Beccy

Stayed 1 night in Aug 2024

10/10 Excellent

Saqib

Stayed 1 night in Sep 2024

6/10 Okay

JANET

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We've stayed at this property many times ove the years always look forward to using the pool and leisure facilities,unfortunately now as guests you have to pay £10 each to use them so now maybe time for a rethink location brilliant
Stayed 1 night in Sep 2024

10/10 Excellent

Josh

Stayed 1 night in Aug 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel looks very impressive when you enter. The staff were all very nice and the common areas / restaurant all looked good. Our room was a great size with king sized bed and sofa bed. Unfortunately one of the curtains was hanging off and the air con didn’t work, luckily we had a fan and the windows opened. The bedrooms need some maintenance and deep cleaning. I would stay again but this hotel could be so much nicer. We used the pool and had breakfast, both very good.
Stayed 1 night in Aug 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Room Spacious and Clean. Reception and Waiting Staff all very polite and welcoming. Only disappointment was having to pay £10 to use the pool. This is per stay, so reasonable for longer stays but we were only staying one night. We decided not to use the pool, which was disappointing as the pool was one of the facilities that stood out from other hotels in Exeter and why we booked. Expected this to be included in the price as it’s a facility. That being said, I would recommend a stay here
Stayed 1 night in Aug 2024

6/10 Okay

susan

Swimming pool good but shouldn’t have to pay. Sauna not working.
Stayed 1 night in Aug 2024

8/10 Good

Kathryn

Stayed 1 night in Aug 2024