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The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

We booked a room at Caldera Beach but due to unforeseen circuntances they advised us 2 days before our check-in date that they would be unable to accomodate us and offered a room at Caldera Village with an all-inclusive upgrade. Although we appreciate the offer and accepted it (mostly because we couldnt find another option), the timing they contacted us was not ideal and Caldera Village was not exactly what we were looking for, location-wise. I believe the unforeseen circunstance was a booking error by the hotel or Expedia. It might have been an honest mistake but in this day and age this kind of mistakes are not acceptable, in my opinion.

The rooms and the staff were absolutely amazing. If you travel as a young family with infants, this is the place to go for you. I was not prepared for the amount of small children in this resort. It was not advertised as such. The amount of crying children in the dining room was overwhelming at times. The food choices were plenty, however the quality of the food was poor, which mainly resulted in my low rating for this property. For example, you were not served orange juice, but orange taste… Whatever that means. The hotel bar closed at 11 PM which is probably also a sign that this resort is targeted for younger families and not adult vacationers. The beach was easily accessible by foot in less than five minutes, and there is a public bus driving to Chania, which we took advantage of quite often. There are plenty of other restaurants in walking distance if you want to pivot from your all inclusive package to the amazing Greek food otherwise available on the island.