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Holiday Inn Express Hotel & Suites West Chester by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites West Chester by IHG

Indoor pool
Lobby sitting area
In-room safe, desk, laptop workspace, blackout drapes
Reception
Suite, 2 Queen Beds, Accessible (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
1310 Wilmington Pike, West Chester, PA, 19382
  • West Chester University of Pennsylvania
    ‪7 min drive‬
  • QVC Studio Park
    ‪13 min drive‬
  • Longwood Gardens
    ‪14 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility)

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility)

Suite, 2 Queen Beds, Accessible (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible (Mobility)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Specialty)

In-room safe, desk, laptop workspace, blackout drapes

Room (Specialty)

  • 474 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communication Accessible)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed

  • 475 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 275 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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Exterior

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About this property

Holiday Inn Express Hotel & Suites West Chester by IHG

West Chester hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites West Chester by IHG offers 75 air-conditioned accommodations with safes and coffee/tea makers. 50-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express Hotel & Suites West Chester by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and coffee/tea in a common area. Complimentary uncovered self parking is available on site, along with a car charging station.

Holiday Inn Express Hotel & Suites West Chester by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, German, Hindi, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 581 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Local artist showcase
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel West Chester
Holiday Inn Express West Chester
Comfort Inn Brandywine Valley
Comfort Inn And Suites Brandywine Valley
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Holiday Inn Express Hotel Suites West Chester
Holiday Inn Express Hotel Suites West Chester by IHG
Holiday Inn Express Hotel Suites West Chester an IHG Hotel
Holiday Inn Express Hotel & Suites West Chester by IHG Hotel

Holiday Inn Express Hotel & Suites West Chester by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 481 out of 999 reviews
Rating 8 - Good. 294 out of 999 reviews
Rating 6 - Okay. 107 out of 999 reviews
Rating 4 - Poor. 70 out of 999 reviews
Rating 2 - Terrible. 47 out of 999 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Night
This was our second time staying here. The room was large with a very comfortable bed. It was quiet so we were able to get a great night's sleep, and they had an excellent hot breakfast bar included with the room rate!! Definitely would stay here again!!
Stayed 1 night in Dec 2024

10/10 Excellent

Rachel

Stayed 1 night in Dec 2024

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Beverly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like room heating system. Cold air blew all night, despite adjusting thermostat. Otherwise loved our stay. Very clean, comfortable beds and linens.
Stayed 1 night in Dec 2024

10/10 Excellent

marguerite, N. Ft. Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the accessibility room and the wonderful shower with seat, very easy to use. Would you recommend some shelving to put equipment on. Would recommend that the bathroom doorway opens on the opposite side of the door frame. It’s very difficult to come out the bathroom door and then progress into the room. Because the door is in the way. Otherwise the receptionist was very helpful when our keys did not work to open the door and she was very helpful the next morning with a new key.
Stayed 1 night in Dec 2024

10/10 Excellent

Adarsh, PISCATAWAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean property and awesome and courteous staff. Will definitely come back to this.
Stayed 1 night in Dec 2024

10/10 Excellent

Itia

Traveled with partner
Liked: Amenities
Enjoyed our stay
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Mark

Stayed 2 nights in Sep 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Nov 2024

8/10 Good

mitos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Stars for Brittany
I would like to commend Brittany assisrant GM from the front desk, what an exceptional customer service, she help us change our room and even called me back to update us while we were out. She went above and beyond. The breakfast buffet is not good, no meat, food was barely warm and when the pancake machine run out of batter, the guy couldnt figure out how to replace it.
Stayed 1 night in Nov 2024

4/10 Poor

Andrea

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Failure to clean two rooms over a 3-day period. When we reported this, we were accused of leaving Do Not Disturb sign on doors. They were not on the doors.
Stayed 3 nights in Nov 2024

8/10 Good

florence

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean, friendly staff. However, the phone in the room did not work, there was trouble with the TV. One of the keys wasn't working properly.
Stayed 1 night in Nov 2024

10/10 Excellent

Octavio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great option
Stayed 1 night in Nov 2024

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Nov 2024

10/10 Excellent

Allen, Lake in the Hills

Stayed 1 night in Oct 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was meh. Also, coffee was way too strong.
Stayed 2 nights in Nov 2024

10/10 Excellent

Crystal

Stayed 1 night in Oct 2024

10/10 Excellent

Joann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in Friendly staff Comfortable bed Refrigerator Dove products in bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We came for parents weekend. Arrived before our check in time and was able to leave our car and Uber to west Chester campus. Came back later in the day to check in. Staff was accommodating and very nice. Would definitely stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Kurby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024