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Hotel Santellina

3.0 star property

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Photo gallery for Hotel Santellina

Property entrance
Standard Double Room, Slope side | Mountain view
Lobby sitting area
Lobby
Bar (on property)

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

View in a map
Passo Santel, 4, Fai della Paganella, TN, 38010
  • Place, Santel-Meritz Ski Lift
    ‪3 min walk‬
  • Place, Molveno-Pradel Lift
    ‪10 min drive‬
  • Place, Lake Molveno
    ‪11 min drive‬

Room options

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Economy Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Basic Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Comfort Double Room

  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Basic Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Comfort Triple Room

  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed and 1 Twin Bunk Bed

Comfort Quadruple Room

  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed and 1 Twin Bunk Bed

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About this property

Hotel Santellina

3-star Fai della Paganella hotel with restaurant
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance.
Hotel Santellina offers 40 accommodations with safes and hair dryers. Televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary wireless Internet access.

This Fai della Paganella hotel also offers a terrace, tour/ticket assistance, and a garden.

Hotel Santellina is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Onsite venue - This restaurant specializes in local cuisine and serves dinner only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 8.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: EUR 40.00
  • New Year's Eve (December 31) Gala Dinner per child: EUR 40.00 (up to 18 years old)
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 10 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 8.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santellina Fai della Paganella
Santellina Fai della Paganella
Santellina
Hotel Santellina Hotel
Hotel Santellina Fai della Paganella
Hotel Santellina Hotel Fai della Paganella

Hotel Santellina Reviews

Reviews

5.6
Rating 10 - Excellent. 1 out of 8 reviews
Rating 8 - Good. 2 out of 8 reviews
Rating 6 - Okay. 1 out of 8 reviews
Rating 4 - Poor. 2 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima posizione dell'hotel, molto vicino alla seggiovia che porta alle piste da sci. La camera sembrava nuova (probabilmente appena ristrutturata) e il personale é stato sempre cordiale e disponibile. Non ho mai pranzato né cenato in hotel, ma per quanoto riguarda la colazione non mi é dispiaciuta (molto buone le brioches).
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Personal sehr freundlich. Guter Service. Zimmer etwas alt eingerichtet, mit Teppich, kleiner Fernseher. Andere Zimmer waren besser eingerichtet mit Laminat etc. Scheint so als würde man sukzessive renovieren. Lage: etwa zwanzig Minuten von der Autobahn, oben auf dem Berg.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2018

2/10 Terrible

Ale, Milano

Disliked: Cleanliness, property conditions & facilities, room comfort
Abbiamo prenotato una stanza tripla per Il ponte di Pasqua. Arriviamo in tarda serata e il ragazzo alla reception ci accoglie in modo gentile;la reception si presenta rinnovata nell’arredo e pulita. Corridoi che portano alle stanze con moquette vecchia e sporca. Stanza datata, arredamento anni 70 malandato, lenzuola bucate, polvere ovunque .Bagno con sanitari e piastrelle che ormai hanno fatto il loro corso, scotch da pacchi su una piletta di scarico del bagno forse per evitare fuoriuscite di cattivi odori.Notte passata su un materasso vecchio e scomodo con molle cigolanti, con la colonna sonora di vicino di camera che russava sonoramente. Porte di carta velina che trasmettono tutti i rumori del corridoio. La ski room è una box/magazzino freddo , non riscaldato e senza asciuga scarponi. Colazione : disarmante. Vedi foto che allegate: siamo scesi alle 8 e 5 e abbiamo trovato 5 fette di mortadella ( non a testa!!) , formaggio, due brioche vuote e marmellatine monopozione. Manca l’acqua da bere, la macchina del caffè e delle bevande calde non fuziona, e pur essendoci un'altra macchina disponibile nel bar annesso all'hotel non viene utilizzata. Dopo la non-colazione abbiamo cambiato struttura. Molto fuorviante l'aspetto esterno, sembra una struttura nella media e quasi ben tenuta. Il prezzo può invogliare, ma dopo questa esperienza ve lo sconsiglio vivamente. Difficile credere che in Trentino ci sia un hotel come questo.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Struttura un pó datata per un 3 stelle, ma pulito e confortevole. Cucina con poca scelta di piatti. Non ho consumato la prima portata e ho dovuto pagare a parte la birra che accompagnava il secondo.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
ottima posizione, le stanze molto antiche e scarse di conforts. pessime
Stayed 2 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Nonostante la buona volontà del personale ,Hotel completamente da ristrutturare ,qualità prezzo decisamente non conveniente. Comitiva di stranieri decisamente rumorosa. colazione cannibalizzata da comitiva straniera, caffe e capuccino sembravano acqua colorata come anche l'aranciata in polvere.comunque colazione scadente. allo stesso prezzo si trova decisamente di meglio.

4/10 Poor

roby, italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Molto scarso

Soggiorno di una sola notte, bagno allagato , cena scarsa e deludente il buffet idem siamo scesi dopo mezz’ora dall apertura (19:30) completamente vuoto. Colazione mediocre
Stayed 1 night in Mar 2018