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Chena Hot Springs Resort

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chena Hot Springs Resort

Exterior
Aerial view
Forget-me-not Cabin (No Bathroom) | Free WiFi, bed sheets
Exterior
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712
  • Chena Hot Springs
    1 min walk
  • Aurora Ice Museum
    2 min walk
  • Angel Rocks Trailhead
    13 min drive

Room options

Family Suite

  • Sleeps 6
  • 2 Twin Beds and 2 Queen Beds

View all photos for - Moose Lodge - 2 Queen Beds

- Moose Lodge - 2 Queen Beds | Free WiFi, bed sheets

- Moose Lodge - 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for - 2 double Bed

- 2 double Bed | Free WiFi, bed sheets

- 2 double Bed

  • Sleeps 4
  • 2 Double Beds

About this property

Chena Hot Springs Resort

Fairbanks hotel steps from Chena Hot Springs
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.
Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. This Fairbanks hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Chena Hot Springs Resort features an indoor pool and an outdoor pool. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

3 meeting rooms are available. This Fairbanks hotel also offers spa services, a terrace, and a vending machine. Complimentary uncovered self parking is available on site, along with a car charging station.

Chena Hot Springs Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Chena Hot Springs Resort has a restaurant on site.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: USD 11.50 to 41.95 for adults and USD 9.25 to 9.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Canoeing
  • Cross-country skiing
  • Fishing
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Outdoor pool
  • Playground
  • Ski equipment rentals
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Ceiling fan
  • Heating

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 11.50 to 41.95 for adults, and USD 9.25 to 9.25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs Resort Hotel
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Hotel Fairbanks

Chena Hot Springs Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 301 out of 927 reviews" "
Rating 8 - Good. 287 out of 927 reviews" "
Rating 6 - Okay. 164 out of 927 reviews" "
Rating 4 - Poor. 110 out of 927 reviews" "
Rating 2 - Terrible. 65 out of 927 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Patty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice … good sized with two queen beds. The hot springs were great … warm and very comfortable. The activities center provided a place for us to play cards and games with friends and to eat a light meal purchased in the gift shop area. We had a hard time with the dining room staff (too many rules) who would not take reservations, would not seat a portion of a group until the whole group arrived, and would not provide separate checks for a group of 6. These rules are NOT customer friendly and the separate check “policy” was ridiculous — one if our group if 6 left the dining room to make the group 5, at which point our waiter (who had refused to make 3 checks) made 3 checks — the incident left us unhappy with the staff and the “policies” . The waiter alienated our friend over the check policy and then wrote the same number of checks he had refused to write!!! Duh!!
Stayed 3 nights in Sep 2024

2/10 Terrible

Julie

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Over priced inedible food. Rooms not clean and serviced daily. They sell $95 tickets for the northern lights when they know that the kpi is 1 and no chance of seeing them, that’s bad business! I would never suggest this place to anyone. The owner needs to put money into a good chef, maids and fixing issues like leaks in the room from the upstairs bathroom. So disappointed!
Stayed 3 nights in Sep 2024

6/10 Okay

Maripat

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service in the dining room is consistently slow.
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Staff & service
Better than I expected! Great lay out. Very nice!
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the hot springs & saw the northern lights. Moose lodge rooms are just ok, could use a fridge. Restaurant on the property is great & prices are very reasonable. The outdoor pool is nice but there’s no place to sit in it, big rocks all around it, different from any springs we’ve been to. One complaint is outside watching for the lights there was a lot of traffic flying down the parking lot /runway area, I thought they were going to hit someone, maybe that was staff? Overall a good stay & will return.
Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Overall very clean. Staff was friendly and helpful and the grounds were beautiful.
Stayed 1 night in Sep 2024

2/10 Terrible

LaDawn

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
CHS is a nice 2 night stop.
Chena Hot Springs was chosen for the several activities in the area. They ranged from kids activities, to hiking, to hot spring soaks, to Aurora light watch. A really nice ice museum was worth the visit. The hot springs run off-grid so there are amenities missing you would expect at other lodging venues, like individual room heaters. I've read where the staff will provide a portable for you if asked, but i found the rooms and covers plenty warm enough for autumn. A tour of the geothermal power plant is available. It should be interesting but I didn't do it. Hot springs are not like Japanese onsens and allow public soakings for both genders, which means bathing suits, not birthday suits. Try to visit the local restaurants during non busy times as a limited number of waiters are available and waits can be long for service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Guohua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, only thing is parking are limited, sometimes not convenient.
Stayed 1 night in Sep 2024

8/10 Good

David, Baltimore

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an interesting place. A lot of innovative features and quirky stuff ( eg an airplane, ice museum which was so so, rusting antique cars) . Spa and lockers are a bit worn. Great service. Rooms are basic. They are all centrally heated. Our room was cold and it was in the 40s. We saw thebnorther lights in Fairbanks and photos from here looked a little better. It does have a viewing area about 10-15 minutes uphill. Not sure I would recommend to friends. Nice place to relax and hike in September.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Akihiko

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is possible to view aurora on site. The nextdoor runway is the first choice. If you have time and energy, a better pick is the Aurorarium located atop the adjacent hill. It takes 10 min on foot. When aurora is not visible, you can still enjoy the hot spring. The property is somewhat outdated and you should expect problems. In our case, the heating was malfunctioning. At the reception, I was told the only option was a piece of blanket. No way! I asked to dispatch a service person who provided a portable heater. It made the room warm enough. We were staying in a room on the 2nd floor. Other members of our party had another heating problem, which was too hot. They had to keep the window open throughout the night to sleep well. A window lock in their room was broken and took 1 hr to fix it by a service person. Our room had a shower temp control which was not working. We had to ask again a service person. There is no room phone so we have to visit the reception once we find a problem.
Stayed 2 nights in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Expensive and restaurant service can be slow. Overall experience was good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Toni, Anchorage

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing accommodations restaurant was so amazing.
Stayed 2 nights in Aug 2024

6/10 Okay

Ann

Disliked: Cleanliness
The receptionist was very pleasant . The key to our door didn’t work , the floor was dirty and sticky near the top of the bed , the heating was stuck on high and the room controls did not work The hot springs were fun, but the towel they provide doesn’t dry anything ! The food in the restaurant was very tasty and Jorge a was very nice waiter .
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really busy and staff seemed to lack sharing information. We were given room keys but not given any directions on where our building was or where to park cars. We had to ask questions like what dinner options there were, what the pool hours were and try to interpret the map of the property which we took ourselves from the counter (it was not offered to us or pointed out)… there was no information on rooms either so had to constantly find staff to ask. You can’t park near your rooms so you have to carry your bags through the car park to your room. The building we were in didn’t have a lift. The main dining room had a long wait list so we ended up in the cafe and bought a frozen pizza which we thought we’d heat up in the microwave we spotted off to the side of the cash register. It turns out they have an oven they can cook it for you in, but again no where did it say this and we had multiple people come in and see we had pizza and asked where we got it, how did we cook it etc. so a small sign on the fridge in front of the pizza saying they can cook it for you would be beneficial. The pizza was yum. A folder in our room with information on opening and closing times of the restaurant, cafe and pools would be useful. We didn’t end up using the pools as there was so many people in there that it was a turn off. The highlight of our stay was the cafe staff, the Aurora tour (we saw Northern Lights!) and the dog cart ride. The Ice Museum was ok.
Stayed 1 night in Sep 2024

2/10 Terrible

Jessica

Stayed 1 night in Sep 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Chena Hot Springs Resort is an interesting place. The hot springs were definitely the easiest hot springs to access. They were a little crowded, but it wasn't bad. The hotel isn't bad (we stayed in the Moose lodge), but there is a good bit of noise, and the water isn't filtered at all. The restaurant there is pitiful. Breakfast clearly wasn't fresh (we would have been better off just eating some granola bars or waiting until we got back to Fairbanks to eat breakfast). It's an overpriced place that offers very little. You could definitely smell the sulfur in the hot springs, but it wasn't as strong as a good marsh, and it was also overpowered by the smell of marijuana at one point. Chena Hot Springs was my least favorite place we stayed the entire time we were in Alaska, and I would not come again.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not go here- needs an overhaul!
This place needs an overhaul. Most of it is shabby and messy. Our room in Fox cabin was not very clean- sticky stuff on the floor between the beds. We found a live mouse on one of the beds one evening. There was a lot of noise late at night outside our room which was next to the activity center where ATV tours went out from. Our door had about a 2” gap that let in light as well as the mouse and combined with thin walls, we were awakened several times by others coming or going at all hours of the night/morning. We could not adjust the heat in the room- it very warm and we had to open the windows to 40 degree temps outside and run the fans. If you want food, you have to use their overpriced restaurant or market. Anything else is at least an hour’s drive. We knew this and brought our own, but there is no fridge or microwave- only a tiny coffeemaker. The hot springs are nice, but the changing rooms are filthy and lack privacy. The hot tubs and pool also were dated and looked dirty. The ice museum is also a mess- most of the sculptures are broken and if you want to not be too cold at 28 degrees, they have filthy parkas to borrow. On a good note, the staff are all very pleasant- and come from all over the world. Until the owners decide to reinvest in improvements, I do not recommend you go here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diane, West Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. I wish they could offer an aurora wake-up call! Otherwise very nice.
Stayed 1 night in Sep 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
The hot spring was nice, there are lots of beautiful hiking opportunities nearby, and the service in the restaurant was great. However, the property is old and rooms could use some updating (better mattresses, functioning thermostats, ventilation that doesn't require running the ceiling fan when it's cold outside). While the area itself is quiet, doors and walls are thin, and you will definitely hear people in building common areas/other nearby rooms. If your room is near the Activity Center, you'll also hear a lot of vehicle noise.
Stayed 2 nights in Sep 2024

8/10 Good

jeffrey

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms need to be updated, The hot springs area was nice and the aurora viewing building on top of the hill was nice and the restaurant was pretty good. So overall i had a favorable stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to relax
Wish I could have stayed longer. Hot springs were amazing. Beautiful grounds with lots to do. Food and service was good.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

PETTY

Stayed 2 nights in Aug 2024