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SureStay Hotel By Best Western Fernley

2.5 star property

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Photo gallery for SureStay Hotel By Best Western Fernley

Business center
Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Exterior
Seasonal outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
$102
includes taxes & fees
Oct 3 - Oct 4

Explore the area

View in a map
1405 Newlands Drive East, Fernley, NV, 89408
  • The Silverado Casino
    ‪2 min walk‬
  • Green Valley Park
    ‪6 min drive‬
  • Fernley 95A Speedway
    ‪10 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel By Best Western Fernley

Fernley hotel with free breakfast
A hot tub, a seasonal outdoor pool, and laundry facilities are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and RV/bus/truck parking.
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations include sofa beds. Televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site.
SureStay Hotel By Best Western Fernley features a hot tub and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered. This eco-certified hotel also offers a vending machine, multilingual staff, and laundry facilities. Complimentary self parking is available on site.

SureStay Hotel By Best Western Fernley is a smoke-free property.

Guests are offered a complimentary full breakfast.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
3 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 996 reviews
Rating 8 - Good. 313 out of 996 reviews
Rating 6 - Okay. 185 out of 996 reviews
Rating 4 - Poor. 72 out of 996 reviews
Rating 2 - Terrible. 59 out of 996 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Obviously an old hotel remodel. Access from the main street not easy. Staff of one friendly but busy on Facebook. Tight parking for full sized truck.
Stayed 1 night in May 2025

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Steven, Payette

Room smelled bad due to hard water.
Stayed 1 night in May 2025

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The shower did not work so we could not take a bath. I would appreciate as significant discount on the rate.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Geoffrey

Stayed 1 night in May 2025

6/10 Okay

Alisha

Traveled with family
Liked: Staff & service

Stay ok until.......

The check in and service was great! Breakfast was great! Pool was awesome and clean. All negated by the cockroaches in the room.... won't stay here again.
Stayed 2 nights in May 2025

6/10 Okay

Kathy

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Drive by night

This was just 1 overnight on a roadtrip, but room was good, no issues.
Stayed 1 night in May 2025

6/10 Okay

Jeffrey

We did not receive any cleaning services for two days. On the second day I ask the front desk about it and for clean towels. They said I had to request cleaning services. I was not informed of that when I checked in. They did give me fresh towels.
Stayed 3 nights in May 2025

2/10 Terrible

Henrie

Stayed 1 night in May 2025

10/10 Excellent

William F

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025

10/10 Excellent

lonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Our stay was good. They were short of help so we did not request housekeeping. Breakfast was good. Beds comfy.
Stayed 5 nights in May 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Well the tolilet bolts were very lose and the toilet was rocking sideways and front and backwards into the wall and also in the bathroom walls had missing chip paint and definitely needs to be repainted the ac. / heating wall unit needs repair or replacement it very noisy and the pool was not open and ready this very disappointing especially since it's an indoor pool not outside it should be ready to go 365 days a year unless it needs major maintenance or repairs also my wife and i had trouble with the shower to maintain a constant even comfortable temperature all the time the shower would get extremely hot and than extremely cold no matter how much adjustment we did wit h the hot cold mixer vavle im guessing this motel is 20 years or older and definitely needs a major overhaul in remodeling and repairs i reall do not think my wife and i would stay there again i wolld possibly like to get a phone call from the best western reap. Thanks william and ana Stewart 😀
Stayed 1 night in May 2025

10/10 Excellent

Karen l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite & clean Heater AC was a little loud.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Stayed 3 nights in May 2025

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very walkable area with many good restaurants. The breakfast was a bit skimpy
Stayed 1 night in Apr 2025

10/10 Excellent

Ae-Jung

Traveled with partner
Liked: Staff & service
NA
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop and stay
Stayed 1 night in May 2025

8/10 Good

Helen

Traveled with pets
Disliked: Amenities
The pool and the ice maker not working . But my room is clean and calm. The clerk who check me in was so welcoming and kind! What a super surprise after a long dusty day in the road !
Stayed 1 night in May 2025

8/10 Good

KARRIE

Stayed 1 night in Apr 2025

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
pool wasn’t opened or hot tub
Stayed 2 nights in May 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025