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Merchants Manor

4.0 star property

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Photo gallery for Merchants Manor

Balcony
Interior
Egyptian cotton sheets, premium bedding, in-room safe, desk
Interior
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Hot Tub
  • Gym
  • Room service

Explore the area

Map
Western Terrace, Falmouth, England, TR11 4QJ
  • Falmouth University
    ‪3 min walk‬
  • Gyllyngvase Beach
    ‪10 min walk‬
  • Swanpool Beach
    ‪13 min walk‬
  • Newquay (NQY-Newquay Cornwall)
    ‪54 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Old House Master Room

Old House Master Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Old House Master Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

  • 214 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Cosy Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Cosy Room

  • 190 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Bedroom

Egyptian cotton sheets, premium bedding, in-room safe, desk

Comfort Room, 1 Bedroom

  • 214 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room

  • 220 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Merchants Manor

4-star Falmouth hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Merchants Manor offers 39 accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments.
In addition to a full-service spa, Merchants Manor features an indoor pool and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This Edwardian hotel also offers a fitness center, a sauna, and a library. Complimentary self parking is available on site.

Merchants Manor has designated areas for smoking.

Guests are offered a complimentary full breakfast.
Rastella - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rastella

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Body treatments
  • Massage

Accessibility

  • High-pile carpet in room
  • No elevator

More

  • 3 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Edwardian architecture
  • Fireplace in lobby

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 12 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: GBP 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Merchants Manor
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Hotel Falmouth
Green Lawns Falmouth
Green Lawns Hotel Falmouth
Merchants Manor Falmouth, Cornwall
Green Lawns Hotel Falmouth
Merchants Manor Falmouth
Merchants Manor Hotel
Merchants Manor Falmouth
Merchants Manor Hotel Falmouth

Merchants Manor Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 37 out of 85 reviews
Rating 8 - Good. 30 out of 85 reviews
Rating 6 - Okay. 11 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 4 out of 85 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Partly the price - better than expected.
Free parking outside the hotel (a bonus), greeted on entry and helped with check in. Rooms were adequate with ensuite bathroom. Breakfast was a little different: limited cereal option but different bread options for toast. A new one to me was the set menu for cooked breakfast- made to order. Also a choice of teas and coffee. Swimming pool and steam room downstairs as well. A quiet location, a short distance from the shopping areas on each side. 10-15 minute walk or drive it in less. Another feature was book a taxi at the touch of a button. Finally couldn't fault the staff for their excellent customer service. I would recommend this hotel - mainly for couples and friends. Although I would stay here again myself.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay , nice room great breakfast
Stayed 1 night in Dec 2024

6/10 Okay

Erica

Stayed 3 nights in Nov 2024

10/10 Excellent

Feasa

Stayed 1 night in Nov 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
Arrived at 2.15pm to no proper reception just a check in screen. Room not ready. Came back 30 mins later checked in. Went to room only to find hairs in the bath, hairs on the area where you made drinks, bits all over the floor including food crumbs. Lamp on side table dirty. Spoke to cleaner who said he would clean again. Shown to bar area where we spoke to the manager who wasnt really interested in our complaint and was more bothered about asking if we would be using the spa etc. Also was adamant that checkin was 3pm and not 2pm as stated on hotels.com booking. The manager appeared five minutes later to say it had now been cleaned to which i replied wow theyve cleaned all that in five minutes. She then said in a patronising manner that she would get them to clean it again just to make sure its done. We returned later to find the hairs still in the bath, crumbs on the floor and even worse a blood stain on the outside of the bathroom door. Absolutely disgusting. Spoke to a member of staff on the bar who said the manager had stepped off site. The staff member called the manager by phone and we were told we could have a full refund as they had no spare rooms. We left and found another hotel and are waiting for our refund.
Stayed 1 night in Oct 2024

6/10 Okay

Philip

Liked: Cleanliness, staff & service
The restaurant was very poor so we went out to eat, the pool area was under wellming and the whole hotel was under what we expected Very disappointing
Stayed 1 night in Sep 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Phil

Stayed 1 night in Sep 2024

8/10 Good

Roshan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location and walkable into town. Nice breakfast & facilities.
Stayed 2 nights in Aug 2024

8/10 Good

Judy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Our room was large and extremely clean and comfortable. Couldn't fault the service given from the staff and the breakfast was delicious.
Stayed 1 night in Aug 2024

10/10 Excellent

Sahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

ROBERT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Jane

Stayed 1 night in Sep 2023

6/10 Okay

SW

Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

THP SYSTEMS LTD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but needs human touch
Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
Stayed 1 night in Sep 2022

2/10 Terrible

Jean-Michel

Business traveler
Disliked: Staff & service, property conditions & facilities
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Aimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay as always
Comfortable stay and easy covid procedure
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and friendly. Room was lovely and the bar area is perfect.
Stayed 1 night in Nov 2021

2/10 Terrible

Gavin

Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough stars
Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service
Stayed 1 night in Sep 2020