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Hotel Riu Palace Aquarelle - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Aquarelle - All Inclusive

Relax by the central pool surrounded by lounge chairs and umbrellas, or take a dip in one of the resort's multiple pools.
Relax in a serene ocean-view setting, surrounded by lush greenery and comfortable seating.
Relax in our elegant lobby, featuring a spacious seating area with a sofa and armchairs.
Relax in the hotel's spacious lobby with a central bar area, featuring a comfortable seating area and bar stools.
Relax by the infinity pool overlooking the ocean, surrounded by lush greenery and palm trees.

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
Falmouth, Falmouth, JMCTY05
  • Martha Brae River
    ‪16 min walk‬
  • Jamaica Swamp Safari Village
  • Luminous Lagoon
    ‪6 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪37 min drive‬

Room options

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 5
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | U)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Family Room, 2 Bedrooms (C)

  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (U)

8.8 out of 10
Excellent
(60 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(115 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (U)

9.6 out of 10
Exceptional
(7 reviews)
  • 624 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (E)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US) | 2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (Swim-UP, +18 Years Old) (B2C-US)

  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, Oceanfront (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (U)

9.2 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Sea side - E)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Sea side - E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | C)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (Superior | C)

  • 377 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Swim-Up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Ocean View (U)

50-inch flat-screen TV with satellite channels

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Swim-Up | 18+ | U)

9.2 out of 10
Wonderful
(5 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Swim-Up | 18+ | U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (Swim-Up | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (U)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (Swim-Up, +18 Years Old, (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Swim-Up, +18 Years Old, (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (L)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (C)

50-inch flat-screen TV with satellite channels

Suite, Oceanfront (C)

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, 2 Bedrooms (U)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed

Family Room, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (B2C-CA)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (B2C-CA)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Partial Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Partial Ocean View (C)

8.6 out of 10
Excellent
(7 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Ocean View (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Family Room, 2 Bedrooms, Ocean View (C)

  • 624 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (L)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Swim-Up | 18+ | C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (Swim-Up | 18+ | C)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (C)

2 bedrooms, minibar, in-room safe, blackout drapes

Junior Suite (C)

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Ocean View

2 bedrooms, minibar, in-room safe, blackout drapes

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior With Sea View

2 bedrooms, minibar, in-room safe, blackout drapes

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Junior With Partial Sea View

2 bedrooms, minibar, in-room safe, blackout drapes

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Deluxe

2 bedrooms, minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • Sleeps 2
  • 1 King Bed

Quadruple Room Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4

Quadruple Room Junior With Sea View

  • Sea view
  • Sleeps 4

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About this property

Hotel Riu Palace Aquarelle - All Inclusive

4-star Falmouth hotel with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aquarelle - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Hotel Riu Palace Aquarelle - All Inclusive offers 753 air-conditioned accommodations with minibars and safes. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Falmouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.
Renova has 1 treatment room. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Hotel Riu Palace Aquarelle - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Aquarelle - All Inclusive features a full-service spa, a complimentary water park, and 4 outdoor swimming pools. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 5 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This all-inclusive hotel also offers a children's pool, spa services, and barbecue grills. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Riu Palace Aquarelle - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
White Bay - This family restaurant serves breakfast, lunch, and dinner.
Krystal - This restaurant serves dinner only. Open daily.
Napoli - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kyoto - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Steakhouse - This steakhouse serves dinner only. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Krystal
  • Kyoto
  • Napoli
  • Steakhouse
  • White Bay

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free water park
  • Full-service spa
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 13 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Aquarelle
Hotel Riu Palace Aquarelle
Riu Aquarelle All Inclusive
Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle All Inclusive
Hotel Riu Palace Aquarelle - All Inclusive Hotel
Hotel Riu Palace Aquarelle - All Inclusive Falmouth
Hotel Riu Palace Aquarelle - All Inclusive Hotel Falmouth

Hotel Riu Palace Aquarelle - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 980 out of 1629 reviews
Rating 8 - Good. 373 out of 1629 reviews
Rating 6 - Okay. 155 out of 1629 reviews
Rating 4 - Poor. 50 out of 1629 reviews
Rating 2 - Terrible. 71 out of 1629 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When tranquility and the serene; with an exciting touch of adrenaline and excitement, is what you crave. Then you’ve found the perfect place to find all those and so much more. The Servers are extraordinary and tend to you like family. The Entertainers are Outstanding!!! Even the Tour Director was exceptional, creating the best fun my family could imagine!!! The FOOD, absolutely no WORDS, culinary Masters create a sublime dining experience. Housekeeping goes above and beyond! Loved the Heart Symbol on the freshly made beds!
Stayed 4 nights in Apr 2025

10/10 Excellent

Bibi Rubena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, courteous staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Maghda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entertainment, the amenities, everything was super clean and everyone was super nice! Didn’t get to experience the beach since the water was rough but that’s not on the hotel. I’m sure it would’ve been great since everyone else was great! They make sure all your needs are met and always walking around offering drinks!! Best vacation!
Stayed 4 nights in Apr 2025

8/10 Good

Opeyemi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Great and super clean amenities. Unfortunately they’ve got a night club across the street which gets super loud on Saturday evenings. Like LOUD. Property doesn’t seem to have enough elevators given the size of it, which is a design flaw. Lots of waiting for elevators. They made some decisions I wonder if they can reverse. It just feels like they’re caught between trying to be a family resort and also super lovely for adults etc. they’ve got a massive slide which in my opinion doesn’t get enough use and should instead get converted into another family pool area. Right now they’re got 1 kids play area, 1 general/family pool and the others are adult/swimp up bars and a fitness pool. The cafeteria space could also be expanded so it’s less crowded. They’ve got a private dining area which I’m sure serves its purposes for private events etc but once again for such a large resort, the cafeteria/buffet should be larger. Lastly, I’m not design expert but for such a high end resort in the Caribbean, I’d have real flowers at at entrance and lobby etc instead of fake ones when the rest of the resort is real. Minor details go a long way. Also,I know it’s likely an efficiency thing, but you should be offering an omelette station, it’s a standard part of most resorts. These are “even better if” suggestions. We had a lovely time, cleaning staff and entertainment staff are incredible, rooms are up to date and modern etc. kids and grown ups had a great time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Alexis, Somerset

Stayed 4 nights in Apr 2025

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
The pools and beach were kept well!!
Stayed 6 nights in Apr 2025

2/10 Terrible

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Blankets were covered in hair! No pins colodas all week? No chocolate for kids drinks. Lack of entertainment. Food was terrible at restaurants!! We ended up at the buffet each night after the inedible food at the restaurants. 3 small pools, back to back?! Poor design. Swim up bar only for adults but yet the adults pool has its own swim up bar?! Why not have the family pool with a family swim up bar?! 4 tiny elevators for the entire resort?! Constantly had to wait for a jam packed elevator. Pink mold and hair in our shower. Felt more like a 3 star hotel than an all inclusive resort.
Stayed 6 nights in Apr 2025

10/10 Excellent

Latasha

Stayed 6 nights in Apr 2025

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the accommodations and food.. I liked the water parks and the pools the beach was also good... love the gym as well...didn't like the night entertainment
Stayed 3 nights in Apr 2025

4/10 Poor

Carley

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Tim

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful Entertainment was amazing at the pools, shows at night were fun. Food was good. Property is clean. would definitely return.
Stayed 6 nights in Apr 2025

6/10 Okay

Hailey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff for the most part were amazing. At check in, we were not told about towel cards, reservations for dining, or helped when our flight was delayed and missed out on a day. From calling in ahead of time to arrange something different, we could never reach anyone. The gift store is outrageously priced, be sure to pack all basics. To go anywhere, be ready to spend a good $70 for transport up to the hundreds. We missed out on a lot for not being informed at check in. After that though, staff was the best ever.
Stayed 3 nights in Apr 2025

4/10 Poor

Whitney, Reynoldsburg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

MAHLET

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort. The food is great.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose, Boston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & Very happy staff good food
Stayed 7 nights in Apr 2025

10/10 Excellent

ANGELI, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, Drinks and Entertainment are great
Stayed 6 nights in Apr 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Staff was helpful. Booking was confusing between RIU and Expedia. I had 2 adult and a 6 yr old child. RIU stated Expedia RSVP to them was 2 adult and an infant, so I had to pay an extra $262 for the child. My itinerary show clearly 2 Adult and 1 child. Spoke to Expedia Got an email from Expedia to confirm it was a 6 yrs child iteneary update with confirmation # and Expedia would also send one to Reservations office by RUi stated they nerver got update but I got mines email to me and forward them a copy. Still no refund was done. I saw a similar review posted before I came and was pro active follow up and confirm with Expedia it is a child. You have to make sure the hotel state what age they have on RSVP for child/children.
Stayed 3 nights in Apr 2025

10/10 Excellent

ihor paul

Stayed 4 nights in Apr 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Great for families
Stayed 1 night in Apr 2025

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
The resort was very clean and well cared for. Food was average, reservations for restaurants were impossible unless you made them in the middle of the night. The biggest problem is that there weren't big enough pools for families. Children were limited to 2 pools which made those extremely crowded. The resort needs to make bigger pools to accommodate the amount of guests that they have.
Stayed 5 nights in Apr 2025

6/10 Okay

A. Peyman

Disliked: Staff & service
Getting a reservation for one of the specialty restaurants is practically impossible. They charge you for late checkouts. The elevators take forever and the staff, especially the supervisors at the reception, are very rude. We didn’t arrive at the hotel until 8 PM and asked for a late check out of 2 PM and they wanted to charge us $60. Would definitely not go back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Fabian Emerald Morrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be honest this was my first time on a resort and by far I give a 100. Customer service ,entertainment, food, hotel view and everything was on point
Stayed 4 nights in Apr 2025

6/10 Okay

CONNESHA

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All I have to say is to believe the reviews, both good and bad. The food was not as expected. This was the first resort I’ve been where personalized omelettes are not done. That was a major for turn off for me. Personally my family and I did not enjoy the food. Most of the staff were pleasant. The Napoli and Kyoto restaurants were two major disappointments also. The food was just not good as well the long wait time to be served. I had high expectations but was totally disappointed. I know two persons who came before me and they raved how good it was. I also asked them about the omelettes not being personalized and they shared that they were given that option. Entertainment 10/10, especially the sand pit parties.
Stayed 3 nights in Apr 2025