6/10 Okay
Hemani
Traveled with family
Jun 2, 2025
Disliked: Amenities
List is long where this hotel can improve.
1. There is an extra cost for everything ..Even for simple hot drinks like cappuccino and espresso in the breakfast. Even before we started the b'fast, the staff came with the bill and asked us to pay. What was the point of the pre-auth that was taken at the time of check in???
2. Hot tub and swimming pool shown in the picture (during the booking path) are NOT included in the charges but extra charges which you find out when you reach the hotel.
3. Free swimming pool has restricted time for kids from 9-12 and and couple of hours in the evening. Cannot enjoy pool with kids with restricted times.
4. Poor breakfast service. Everything is cost cutting. NO Big plates in the buffet. No monitoring by staff to refill milk or utensils. Plus more issues....
5. We booked large luxury category king room with sun deck. Nothing like the picture. Disappointed as no view and infact no privacy too.
6. Untrained staff at the reception. Staff is polite but do no even know half of the information about the resort. When checked out , I asked if the pre-auth would fall automatically and she did not even know what Pre-Auth is. Again all cost cutting by not hiring experienced professionals.
7. No one answers the call at the reception. Tried 3 times as A/C in room was making noise and few bugs were seen on the bed. No courtesy to reply back to the call.
Hemani
Stayed 2 nights in May 2025
