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Mercure Fátima

4.0 star property

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Lunch served, Portuguese cuisine
Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Front of property
Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Laundry
$84
includes taxes & fees
Nov 4 - Nov 5

Explore the area

View in a map
Rua Conego Manuel Nunes Formigao 4, Ourem, Santarém, 2495-417
  • Place, Church of the Most Holy Trinity
    ‪3 min walk‬
  • Place, Chapel of the Apparitions
    ‪7 min walk‬
  • Place, Sanctuary of Our Lady of Fatima
    ‪8 min walk‬

Room options

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(15 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.8 out of 10
Exceptional
(58 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Fátima

4-star Fátima hotel steps from Church of the Most Holy Trinity
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and 24-hour room service. Housekeeping is available on request.
Mercure Fátima offers 72 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

Mercure Fátima is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Casa Platano - This restaurant specializes in Portuguese cuisine and serves lunch only.
Plane Tree Bistro - This bistro specializes in Portuguese cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.
Plane Tree Bar - Onsite lobby lounge. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 10 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Platano
  • Plane Tree Bar
  • Plane Tree Bistro

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Low-height view port in door
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2020
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 10 per day
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 9564

Property is also known as

Mercure Fátima Hotel
Mercure Fátima Ourem
Mercure Fátima Hotel Ourem
Mercure Fátima (Opening January 2021)

Reviews

Mercure Fátima Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 383 out of 440 reviews
Rating 8 - Good. 45 out of 440 reviews
Rating 6 - Okay. 7 out of 440 reviews
Rating 4 - Poor. 1 out of 440 reviews
Rating 2 - Terrible. 4 out of 440 reviews

Reviews

6/10 Okay

Julius

Liked: Cleanliness
I liked the newness and also had a few English channels with media like YouTube; the A/C has no auto setting and so had to wake up in the middle of night to restart the AC.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean modern great bed all that you need fun design, interesting lobby dinner drinks very helpful staff
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeonghye

Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent. You need to have dinner at the restaurant.
Stayed 1 night in Jun 2025

6/10 Okay

Riko, SINGAPORE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Be
Stayed 1 night in Jun 2025

10/10 Excellent

Marie-Louise

Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel. The staff is young and friendly - I highly recommend it. I was a solo, female traveller.
Stayed 2 nights in Jun 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the basilica. Excellent breakfast. This is our 3rd times staying there. Very nice staff.
Stayed 1 night in May 2025

10/10 Excellent

Herbert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everytging was really nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Small and bad coffee

Extremely small rooms. Capsule coffee machine in bedroom sure which order only to have nespresso had horrible coffee maker machine.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lilla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! The room was impeccably clean, spacious, and comfortable. Loved that the shower, toilet, and sink are separate. Just a few minute walk from the Sanctuary, which was convenient for us as we walked back a few times a day for mass, procession, etc. The lobby is gorgeous and very modern. Breakfast was not included with our stay but we opted to pay 15€ and are glad we did, because this was truly the most delicious breakfast I had in Portugal. I highly recommend getting breakfast here whether included or not. We also got dinner there, which was quite delicious. The property was also close to the bus station (less than 10 minute walk) so we could easily walk with our large luggage to catch our bus. Overall beautiful facility, helpful staff, and high quality meals. I would absolutely recommend staying here.
Stayed 1 night in May 2025

10/10 Excellent

Telma

Stayed 1 night in May 2025

10/10 Excellent

LeeAnn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant room, large, clean and quiet (we were on the 5th floor). Very helpful that there was (limited) free parking (first come, first served). The car elevator was so fun!
Stayed 1 night in May 2025

10/10 Excellent

KAREN, Panama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visting the Sanctuary of our Lady of Fatima. Comfortable room
Stayed 1 night in May 2025

10/10 Excellent

Jackey

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property…very close to Fatima property.
Stayed 1 night in May 2025

10/10 Excellent

Ada

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

faouzi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in May 2025

10/10 Excellent

Pattiyage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, Friendly staff.3 min to Church, 5 mint to Fatima Bus Terminal. Highly Recommend Joe & Nikki
Stayed 1 night in May 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and always around helping us when we are in need.
Stayed 1 night in May 2025

10/10 Excellent

Wincy Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed is comfortable and the room is clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Paulo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and extremely clean hotel. Staff was wonderful. It was nice to stay at a hotel that was extremely well kept and location was wonderful
Stayed 2 nights in Apr 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location and breakfast were awesome!!
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio, Frisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the sanctuary
Stayed 2 nights in Mar 2025