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Staff was super helpful and upgraded our room at no extra cost when we arrived. Not around much but was great still for our stay

Absolutely loved this stay. Just a 10-minute walk to the Bund, with charming old houses along the way. The room was spotless, the bed super comfortable, and I slept like a baby. Great water pressure in the shower. The laundry room on the 4th floor was a huge plus—wash and dry in one go. Nice gym for a quick morning workout, and the rooftop terrace has an amazing view of Lujiazui at night. Front desk staff were friendly, efficient, and even recommended some great local Shanghainese restaurants. Would definitely stay again.

My wife and I finally made a trip to China for the first time. When we were looking for a hotel that resembled the true character of chinese architecture we picked the Shanghai Royal Garden Hotel. We chose the Royal Garden for its exquisite looks, character and gardens. We were not disappointed. The hotel is made up of several separate multi level buildings offering a spa, workout, restaurants, halls for weddings and banquets and conventions. The main building for the guest rooms. The grounds look like an asian paradise and are so clean and manicured the guest are out walking around doing photo ops everywhere. The staff are very nice and were very helpful even tho I couldn't speak chinese. They used translator apps on their phones to communicate as I did too. They had a breakfast buffet in the mornings which was awesome. There was so much food to chose from. There is also a dinner buffet or you can go upstairs to the restaurant and order off there menu. The food for dinner was great too. When we booked this hotel we actually didn't consider the location in Shanghai. As it turned out it was a 35 to 45 minute car ride to the heart of central Shanghai where there's major shopping to do and all the touristy sites. Another alternative was the subway. There is a station right across the street which was so convenient, cheap and fast. If you used Didi which is like Uber over there it was awesome. It was cheap plus someone came very quickly. I definitely recommend here.

The hotel was in a good location and ideal for the high class mall and the Metro. Although the literature says the hotel had a restaurant it was only for breakfast and there was no bar ! The breakfast was very expensive and we ate elsewhere after the first morning. The rooms were good and well equipped.

Not many options for breakfast and had to take a shuttle to the buffet