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Eden Arms Hotel, Durham

3.0 star property

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December 2024
January 2025

Photo gallery for Eden Arms Hotel, Durham

Front of property
Deluxe Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets
Reception
Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Middridge Road, Rushyford, Ferryhill, England, DL17 0LL
  • Auckland Castle
    7 min drive
  • Mccoys
    9 min walk
  • Shildon Station
    6 min drive
  • Durham (MME-Teesside Intl.)
    32 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 120 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds

  • 119 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed

  • 118 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

  • 100 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Front of property

The George, Sure Hotel Collection by Best Western

Pet friendly
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (265)
The price is $65
per night
$78 total
includes taxes & fees
Jan 4 - Jan 5
The George, Sure Hotel Collection by Best Western

About this property

Eden Arms Hotel, Durham

3-star Ferryhill hotel with restaurant
A restaurant, a sauna, and free self parking are available at this hotel. WiFi in public areas is free.
Eden Arms Hotel, Durham offers 45 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers and complimentary toiletries. This Ferryhill hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.
The hotel offers a restaurant. Wireless Internet access is complimentary. Onsite self parking is complimentary.

Eden Arms Hotel, Durham has designated areas for smoking.

Eden Arms Hotel, Durham has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Sauna
  • Steam room

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Eden Arms Ferryhill
Eden Arms Hotel Ferryhill
Eden Arms Hotel Rushyford
Eden Arms Rushyford
Eden Arms Hotel
The Eden Arms Hotel
Eden Arms Hotel, Durham Hotel
Eden Arms Hotel, Durham Ferryhill
Eden Arms Hotel, Durham Hotel Ferryhill

Eden Arms Hotel, Durham Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 43 reviews" "
Rating 8 - Good. 18 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as it looks like on the web page
Photos on website look great, but it is not like that inside. Bathroom tiles need regrouted, silicon seal old and tired with pink mould visible, windows faulty, paint peeling from roof and window ledge. The hotel requires a major revamp.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The ground floor is muliti level. From reception you need to climb one flight of stairs to reach the Bar area and down another flight of stairs to go for Breakfast. Our room was on the first floor and required 3 flights of stairs. No lift
Stayed 2 nights in Dec 2019

8/10 Good

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely staff clean and tidy, will be going back
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool closed, stops serving food at 7.30pm, pipes bang and clatter all night, the kettle didn't work, the room door didn't lock and I think it's actually a care home for the elderly. No -one was under 65. The wallpaper and paint peeling. The bed was uncomfortable. Terrible.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was rather unfortunate that the swimming pool was closed while we were there. The water pipes were very noisy.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff where helpful especially the receptionist and the afternoon bar staff. Unfortunately there are no lifts as disabled this was an issue as room was up stairs and along very long corridor. They introduced a new menu when we chose items from the menu we where told the fish order hadnt arrived also various lines where different in areas- WHY. We finally ordered however wasnt what we wanted i must say we where a party of 5, cheesy chips came which were disgraceful and was handed back. We were staying at this hotel as it was local to a very personnel event therefore was not a jolly so it was awful when we all went to bed after a very stressful day , could not go to sleep because our rooms where above the dining room where a singer was singing until 10.38pm very difficult, maybe we should have been told when we arrived. Breakfast was good and again staff pleasant.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden Arms
Lovely place really helpful staff, however check out is at 10am and breakfast is 8am to 9am so felt a bit rushed leaving after a lovely evening at Kynren...
Stayed 1 night in Aug 2019

10/10 Excellent

Veronica Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
It was dated and need o a up keep not very clean rooms ok only there 1 night
Stayed 1 night in Jul 2019

6/10 Okay

Gillian

Business traveler
Liked: Cleanliness, staff & service
Clean and efficient
Stayed at the Eden arms for one night on a business trip. The hotel is dated in decor and breakfast choices but it was clean and the staff were lovely. The service was efficient and friendly and the room had a hairdryer, tea/coffee making facilities and ironing board/iron which is really all that was needed. I did not have the chance to use the leisure facilities so can’t comment on those. Only negative was the lack of mobile phone reception at the hotel but there is free WiFi available.
Stayed 1 night in Jul 2019

2/10 Terrible

Haresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down hotel
Run down hotel next to a noisy dual carriageway.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely an d clean staff were a bit stuck up and food wasn't very nice
Stayed 1 night in May 2019

8/10 Good

Ange

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in need of refurbishment and mainly caters for bus trips , the food is average, that being said the staff are very friendly but I won’t be rushing back
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all lovely, the handyman made us laugh everyday. Such a cheery guy. Manager very accommodating.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

6/10 Okay

Craig, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and staff. Not suitable for a business
Very nice comfortable and quiet rooms. The food is nice in the restaurant. There is no WiFi or mobile signal . The meal times are very restrictive. Breakfast starts at 8 AM. This hotel is not suited for business travellers.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Breakfast on first morning had run out of bacon ,sausage , hash browns fifteen minutes before closing time!, Bedroom could be very good but too much paint pealing off, much of the wallpaper coming off! Basically the bedroom was tatty. Breakfast problems were really improved for second day.
Stayed 2 nights in Jun 2018

8/10 Good

Janet

Liked: Cleanliness, staff & service, room comfort
We thought our room was very well appointed, clean and well equipped. The menu for evening meals wasn't very adventurous and the times for breakfasts, 8 till 9 not very 21st Century! Some parts of the hotel were looking a bit tired too. The member of staff that checked us in was very friendly.

6/10 Okay

Michael, Washington

Liked: Staff & service
Disliked: Property conditions & facilities
Mould on Lampshades, room dark, needs refreshing/decoration. Meal Lukewarm and poor quality
Stayed 1 night in Dec 2017

6/10 Okay

Frank

Liked: Cleanliness
Not suitable for business stays
Not suitable for business stays as it is a shearings coach holiday hotel
Stayed 1 night in Nov 2017

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location, nice room, great breakfast
Stayed 1 night in Sep 2017

2/10 Terrible

sam, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
stop off
disappointing stay given the price of the room. Tfhe room looked like it was in the middle of being decorated. Bed was small and not comfortable. Sound proofing not good.
Stayed 1 night in Sep 2017