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Riad Arabesque

5.0 star property

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Photo gallery for Riad Arabesque

Suite (Ambassador) | Pool | Indoor pool
Reception hall
View from room
Lobby
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
$238
includes taxes & fees
Jan 8 - Jan 9

Explore the area

View in a map
20 Derb El Miter, Zenjfour - Medina, Fes, 30200
  • Place, Zaouia Sidi Ahmed Tijani
    ‪5 min walk‬
  • Place, University of Al Quaraouiyine
    ‪7 min walk‬
  • Place, Blue Gate
    ‪18 min walk‬
  • Airport, Fes (FEZ-Saiss)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Royal Suite

Royal Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Royal Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ambassador)

Suite (Ambassador) | Premium bedding, Select Comfort beds, minibar, in-room safe

Suite (Ambassador)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Riad Arabesque

5-star riad in Fes El Bali
This smoke-free riad features 2 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Other amenities include a bar/lounge, a steam room, and self parking.
Riad Arabesque offers 17 air-conditioned accommodations with minibars and safes. Select Comfort beds feature premium bedding. 32-inch LCD televisions come with satellite channels.

Bathrooms include bidets and hair dryers. This Fes riad provides complimentary wireless Internet access. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the riad include an indoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the riad's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Riad Arabesque features an indoor pool and a steam room. Dining is available at one of the riad's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury riad also offers a library, a terrace, and barbecue grills. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Riad Arabesque is a smoke-free property.

Al Manzah - This restaurant specializes in Moroccan cuisine and serves breakfast, lunch, and dinner.
Le Jnan - Overlooking the garden, this restaurant specializes in Moroccan cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MAD 40 per night)
  • 24-hour airport drop-off shuttle (surcharge)
  • Secured self parking on site (MAD 40 per night)
  • Limited onsite self parking

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Al Manzah
  • Le Jnan

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Piano
  • Steam room
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Terrace

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • Built in 1870
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MAD 450.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 45.10 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 250 per vehicle (maximum occupancy 2)
  • Secured self parking fee: MAD 40 per night
  • Nearby parking fee: MAD 40 per night (33 ft away)
  • Rollaway bed fee: MAD 450.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Arabesque Fes
Riad Arabesque
Riad Arabesque Fes
Riad Arabesque Hotel Fes
Riad Arabesque Hotel Fes
Riad Arabesque Fes
Riad Arabesque Riad
Riad Arabesque Riad Fes

Riad Arabesque Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 113 reviews
Rating 8 - Good. 31 out of 113 reviews
Rating 6 - Okay. 13 out of 113 reviews
Rating 4 - Poor. 7 out of 113 reviews
Rating 2 - Terrible. 10 out of 113 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Elias

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Nice place that takes you back in time. Needs all around updating.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Excellent location, aurhentic decor.

Stayed 3 nights in Nov 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Athanasios

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing 250 years old Riad

As I have said in previous reviews, when it comes to accommodation it is not only about well painted/decorated walls etc. Our stay was amazing, the staff extremely friendly and helpful, and the riad is an experience everyone should have when visiting Morocco. It is a 250 years old Riad with spacious rooms, very clean, tha restaurant is really nice with a traditional menu which really loved it. If we ever come back to Fes it will be our first choice. Thank you for having us and for everything you did for us.
Stayed 3 nights in Sep 2024

10/10 Excellent

Oktay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saad was the best!
Stayed 2 nights in Dec 2023

10/10 Excellent

TAHIR, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Riad near old Medina in Fes. The staff is super friendly and very helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in Fez. It felt very palatial!!
Stayed 5 nights in Mar 2023

8/10 Good

William and Pae, Jonesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right inside the center of the old city near the tannery and inside gate. Parking outside gate on street attendant helped with bags arriving and leaving long walk.

2/10 Terrible

Anna

Stayed 2 nights in Oct 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful getaway in a 19th century mansion...eating meals on the terrace overlooking the city is ideal. Staff is very friendly, the common areas are stunning & the breakfasts are delicious.
Stayed 2 nights in May 2022

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner who is always there with a smile made our stay very special. They treat everyone like royalty.
Stayed 3 nights in Apr 2022

10/10 Excellent

Hicham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Elias

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly unique place to stay at in Fez

The Riad Arabesque is an old institution in Fez. Celebrities such as Usher, Brad Pitt and George Clooney have all stayed here and it is clear why. The staff are making sure that you feel like you are staying at the house of someone you know rather than at a hotel. It is a personal and genuine experience in all aspects that I can highly recommend.
Stayed 1 night in Jan 2020

10/10 Excellent

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful and the staff is wonderful. Taxi ride to all the more popular area is just about 10-20 MAD.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dangerous people, beware.

Be very careful with this place. The owner works in conjunction with unofficial “guides” who take you to the medina and make hefty commissions on overpriced artisan items. The Riad itself, while aesthetically pleasing on first glance, is severely run down. It smells of mold, is full of huge roaches and has a lot of cosmetic damage and disrepair. Their website advertises a 60 euro massage and hamman as well as childcare. Upon my appointment I learned that there is no childcare and was charged 70 euro (mind you my children were in the room throughout treatment, not exactly the relaxing hour I had planned). The “massage therapist” is not trained and lacks understanding of human anatomy or basic massage technique. The icing on the cake happened after checkout. I prepaid for my 3 night stay over $319. I paid my overcharged 70 euro roach infested spa experience, I requested and paid my final bill after breakfast of over $75 (and conveniently their credit card machine was not working, welcome to Fes). I used her driver to depart. She had the driver pull over on the side of the road with 2 other men and hold my children and I hostage for 40 minutes until she arrived demanding money she claimed I owed her. They would not let us go until I paid her a lousy $30. Her driver then demanded our U.S. passports at which point things took a bigger turn for the worse. I have a case filed against all the people involved including the Riad owner who orchestrated the event. Dangerous people.
Stayed 3 nights in Jun 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort

Great design needs maintenance

Incredible design but some areas need to be updated. Staff were very helpful. Stayed in December so it was quiet but it was very cold in the dining area inside. The staff tried to heat it with gas heaters and they helped us despite our late arrival. It was good and I would stay again but if they updated the bathrooms etc it could be incredible
Stayed 1 night in Dec 2018

2/10 Terrible

Khan, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Experience

We booked 3 rooms with a very high price tag and this was by far the worst hotel experience in Morocco, This is not even a 2 stars rather than 5 stars. Ac was broken, the toilets dirty and leaking, towels with rips, and to top it off the management is very aggressive and don't care to even listen. we are frequented travelers and we will NOT be able to recommend this place even to our enemies and tight how bad this is.
Stayed 2 nights in Oct 2018

10/10 Excellent

HoniB, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So grateful to Mr George, his son Jaafar, Mrs Amina, Mrs. Fatima, Mr Saeed and the rest of the staff. They were amazing and so helpful in everyway. We could not have been more THANKFUL to have had our first experience arriving in Morocco, especially FEZ to be in this Riad and feel safe and comfortable. They were very accomediating in every way and collaborative. Highly recommend it.
Stayed 2 nights in Oct 2018

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in Fes!

Amazing hospitality from Ben and his staff.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service

Good food and service

Riad Arabesque was overall a nice Riad. We really enjoyed the food and service during our stay. We had dinner there our first night which was delicious and huge portions, as well as the complimentary breakfast each day which was superb. The cleanliness left a little to be desired, I think a combination of laundry by hand and age of the hotel make it seem less clean than it really is. We also had a cockroach in our tub, but the house is more than a 100 years old and you’re in the middle of the Medina, so that could probably happen anywhere. We booked a double room, not realizing that it didn’t mean just a double size bed, but two rooms. Only the room with the two twin beds had an ac where as the room with a king did not and we were very hot. They were kind and brought us a second fan which definitely helped. The service and owners were lovely.
Stayed 2 nights in Aug 2018

4/10 Poor

eugenia, new york

Disliked: Staff & service, room comfort

do not remind this hotel - it has bedbugs

The Hotel has bedbugs. The sheets had a trace of bloods which I did not pay much of an attention to until I went to sleep - killed myself 3 bedbugs and had to wake up the administrator in the middle of the night as my sleep was ruined. When complained about the bedbugs the reply was " you did not close the window". Although the property is beautiful, I would recommend to stay away from the hotel. In addition, the staff does not speak English much which complicates the communication.
Stayed 1 night in May 2018

2/10 Terrible

Rahia, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible management and run down property. Staff is beyond rude. Food is horrible, made me sick. Please take this property off of Expedia.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Over priced

Over priced. Difficult to find. Very good service but very expensive for what you get. No shower no water in room. Good location next to madina and tannery