This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
HC Helena offers 5 accommodations with portable fans. 32-inch Smart televisions come with cable channels and Netflix.
Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided on request.
HC Helena features local meal delivery service. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.
HC Helena is a smoke-free property.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Conveniences
Guidebooks
Limited-hour front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
No elevator
Smooth flooring in room
Well-lit path to entrance
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Hair dryer (on request)
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch smart TV with cable channels
Netflix
Streaming services
Food and drink
Meal delivery service
Restaurant dining guides
More
Iron/ironing board on request
Portable fan
Policies
Check-in
Check-in start time: 2:30 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: COP 25000 for check-in between 10:00 PM and 7:00 AM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: COP 180000 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: COP 180000 (one-way), (up to 18 years old)
Late check-in fee: COP 25000 for check-in between 10:00 PM and 7:00 AM
Housekeeping fee: COP 20000 per night
Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 187850
We should mention
This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property
Property is also known as
HC Helena Hotel
Hotel Casa Helena
HC Helena Filandia
HC Helena Hotel Filandia
HC Helena Reviews
Reviews
10
Exceptional
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