4/10 Poor
alan
Traveled with partner
May 24, 2025
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I would advice to check with the property manager to see if the Pool is open, if the room is what you booked. If the restaurant is open.
I was disappointed with the quality of the room. I booked a double deluxe room with a nice view, and ended up with (described as a up graded room) with a 2 double rooms with kitchenette and a small unappropriated vetus shower with a bad door... The checking was friendly but forgot to give us the keys. After arriving at he room 1km away. We had to go back to reception to pick up key and the room name... Not very amusing.
At the check out we had a talk with the manager and he tried to explained that we had a up graded room and the pool du to the bad weather was not open. And blamed the weather for this. Not very profesional. We had a previous hotel room in a different location in Florence ( With the same weather) And the pool was open... The manger tried to accommode us with a "next time call me directly and I ll give you all infos and a discount"... BUT there will be no "Next time".
When you are disappointing and not very well look after, you do not want to come back in the same place.
Disappointed over all.


alan
Stayed 2 nights in May 2025