6/10 Okay
Luis Augusto
Traveled with partner
Sep 15, 2024
Liked: Amenities
First impressions were terrible. We were barred from the roof top restaurant for dinner, even though we were guests, because we didn't have a reservation.
I tried to book for the next night and was denied, because it was already full.
Our room, 236, was very bad. Old-fashioned, with uncomfortable furniture, peeling walls, moldy bathroom ceiling, and the worst: air conditioning that didn't work.
We slept very poorly the first night.
But the next day, the receptionist Sofia, very efficiently, managed to change the whole situation. She apologized, changed rooms, providing a much better room free of charge, as an apology. Managed to book dinner at the restaurant. After that, our impressions changed completely, and we had an excellent stay, being satisfied with having chosen this hotel.
Luis Augusto
Stayed 2 nights in Sep 2024