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Hotel City

3.0 star property

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Photo gallery for Hotel City

Reception
Lobby sitting area
Bar (on property)
View from room
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Via Sant'Antonino 18, Florence, FI, 50123
  • Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪5 min walk‬
  • Uffizi Gallery
    ‪11 min walk‬
  • Florence (FLR-Peretola)
    ‪8 min drive‬

Room options

View all photos for Double Room with Private External Bathroom

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Double Room with Private External Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Family Suite

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 194 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Triple Room

Comfort Triple Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Comfort Triple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Double Room

7.0 out of 10
Good
(4 reviews)
  • 172 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel City

3-star Florence hotel, connected to a rail/subway station in Historic Centre of Florence
Valet parking, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a computer station, tour/ticket assistance, and a TV in a common area are onsite.
Hotel City offers 20 air-conditioned accommodations with minibars (stocked with some free items) and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and printers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Hotel City features multilingual staff, tour/ticket assistance, and concierge services. A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a front-desk safe, an ATM, and a television in a common area. Onsite parking is available (surcharge).

Hotel City is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.

Languages

Arabic, English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (EUR 35 per day)
  • Secured, covered extended parking on site (EUR 35 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: EUR 14 for adults and EUR 10 for children

Things to do

  • Private wine tours
  • TV in common areas
  • Wine tasting room
  • Wine tours

Family friendly

  • Changing table
  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Lockers
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free minibar (limited items)
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 14 for adults and EUR 10 for children
  • Covered valet parking fee: EUR 35 per day
  • Covered extended parking fee: EUR 35 per day
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number IT048017A1QZJFLSUP

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel City Hotel
Hotel City Florence
Hotel City Hotel Florence

Hotel City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 92 out of 146 reviews
Rating 8 - Good. 35 out of 146 reviews
Rating 6 - Okay. 16 out of 146 reviews
Rating 4 - Poor. 2 out of 146 reviews
Rating 2 - Terrible. 1 out of 146 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Highly recommended.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brenda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, welcoming staff.
Stayed 7 nights in Mar 2025

10/10 Excellent

Simonne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and accommodating staff. As a solo traveler, I felt safe in and around the property. Although outside it was very busy during the day, in the room at night, it was very quiet with the windows closed. A wide variety of restaurants directly outside and within a short walking distance of the hotel. I would definitely return to stay at this hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, but noisy due to construction We recently stayed at this hotel in Florence, and overall, it was a pleasant experience. The hotel was very clean, and the location was fantastic—perfect for exploring the city. The staff were also friendly and helpful. However, I must mention that there was quite a bit of noise during my stay, mainly due to construction work that the hotel is currently undergoing. It was a bit disruptive at times, but I understand that it’s temporary. If you’re a light sleeper, it might be something to consider. Still, the convenience and cleanliness of the hotel made it a good choice for our trip!
Stayed 3 nights in Feb 2025

10/10 Excellent

yogita, glendale

Liked: Amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel conveniently located to everything including train station! Had the family suite. Perfect!
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosalind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and hotel was in a great location!
Stayed 4 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

shiling

Stayed 1 night in Jan 2025

8/10 Good

Juniper

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
PROS: - Great location. It is close to tourist attractions and good food, but far enough away to not be busy and loud. Also, very close to the tram, the train, and bus stops. - 24/7 reception - They respect the do not disturb/ do not clean sign if you put it up - Free Wi-Fi - Deep tub (but I don’t think every room’s bathroom has a tub) - free water bottles in the mini fridge (I don’t know if every room has one though) CONS: - Thin walls - Uncomfortable mattress - I thought the towels smelled weird (I don’t think they were dirty, just that what they use to clean them smells weird) - My room’s ceiling light was damaged, there were cobwebs on the ceiling, and a hole in part of the wall NEUTRAL: - Rustic rooms - Located near about two blocks of Chinese and Vietnamese restaurants and stores TIPS: - IT IS NORMAL FOR HOTELS IN EUROPE TO SCAN YOUR PASSPORT AT CHECK IN - Get to the airport very very very early - Take the tram to the hotel from the airport (€1.70)
Stayed 6 nights in Jan 2025

6/10 Okay

Alessandro

Stayed 2 nights in Jan 2025

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly from the moment we arrived. They provided recommendations and were constantly making sure we were okay. Great location. I would highly recommend the hotel. Can’t wait to return
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great stay from all aspects

We had a great stay from all aspects.
Stayed 1 night in Dec 2024

8/10 Good

Meenal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Heart of Florence...close to most locations (especially to the train station) where our kids want to go. Shopping is wonderful!
Stayed 5 nights in Dec 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was great
Stayed 1 night in Dec 2024

10/10 Excellent

Iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff! The hotel was close to the central area and we felt right at home throughout the whole stay thanks to the wonderful staff. Would definitely stay again next time we're in Florence.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice staff. No parking
Stayed 1 night in Nov 2024

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

LILIANA, ONTARIO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer service in all Italy, everything walkable, Thank you for making us feel like home and been so helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

PJ

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2024

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a great location. Walking distance to almost anything.
Stayed 4 nights in Nov 2024

6/10 Okay

Ralph

Traveled with partner
Liked: Cleanliness
The room was small but adequate for or short stay. The elevator was out of order when trying to check out, so carrying 5 bags down the stairs was a hassle. Overall, I would have been satisfied but the last day, we went down to have breakfast at 7:05 as everything was laid out and prepared. The desk clerk stopped us and said breakfast starts at 7:30. We asked why we could not go ahead since it was all ready. He said because it starts at 7:30. We told him we had a train to catch, so he told us to wait a few minutes while he “checked on something.” We stood around waiting but he never told us what we were actually waiting on. Finally we just handed him the keys and left. Ate at McDonalds across from the train station. This was the only person we had trouble with as the other front desk staff were extremely nice and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sergiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hotel City with a family for 2 days. It is super clean and quiet hotel and staff is very friendly. If your are looking for a good value hotel this is a place to consider
Stayed 2 nights in Nov 2024