We had a very nice stay overall. The staff was extremely attentive and helpful throughout our visit, making sure we had everything we needed. The room was very clean, and well kept.
Unfortunately, the air conditioning was no longer working during our stay (end of October), so we had to sleep with the windows open. As a result, we ended up with quite a few mosquito bites — apparently common in Florence that time of year.
A lovely gesture was receiving breakfast boxes on our departure morning since we had to check out very early. That extra attention to detail was much appreciated.
Overall, a pleasant stay with great service — just wish the room had been a bit cooler and mosquito-free!