6/10 Okay
Josue
Traveled with group
Aug 12, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good the room size, location, the cleanliness and cleaning staff. HOWEVER a young Italian man (unfortunately I did not get his name) who works in the front desk was very rude both during check in and check out. He spoke and treated me as If I did something wrong to him or as if he had a personal problem with me. Very unprofessional not welcoming at all.The lady at the front was very polite welcoming but that young man needs to be retrained on how to give customer service and treat paying customers with respect. Example: during check out he didnt great me or smile barely made any eye contact with me and asked for the local tax payment. As I pulled out my credit card he very rudely said "you where told the payment had to be in cash...the payment has to be in cash"..he repeated himself three times as if insiuating I didn't have it. I pulled out the money and gave it to him he didn't say thank you it was very insulting. He needs to be retrained or put on the cleaning staff if he hates dealing with happy tourist who come spend money and unwind.
Josue
Stayed 2 nights in Aug 2024