If you are looking to stay near the heart of Florence, well.. this hotel might not be your best choice. However, the room is really spacious, compared to other boutique sized hotels in Florence, and the owner is super nice. The staffs greet you all the time you see them, and are really helpful giving you directions and making restaurant reservations. We did not have breakfast here, but we saw the owner making cappuccino and latte to the customers. This hotel has elevator, which is VERY helpful especially after a long, hot day. Although the rooms do not have air conditioning, we did not have too much trouble, because we had a gigantic ceiling fan right above our bed. The bathroom was really spacious and clean, too. If you do not mind staying 5-10 mins away (by bus) from the heart of the city, definitely recommend staying here.