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Hotel Real

3.0 star property

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January 2025

Photo gallery for Hotel Real

Private kitchen
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Interior
Interior

Reviews

4.8 out of 10

Popular amenities

  • Pool
  • Bar
  • Parking available
  • 24/7 front desk
  • Parking included
  • Housekeeping

Explore the area

Map
Viale Luigi Gori 31, Florence, 50127
  • Visarno Arena
    6 min drive
  • Historic Centre of Florence
    7 min drive
  • Careggi Hospital
    7 min drive
  • Florence (FLR-Peretola)
    11 min walk

Room options

View all photos for Economy Double Room Single Use

In-room safe, desk, soundproofing, iron/ironing board

Economy Double Room Single Use

  • 97 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double or Twin Room

  • 118 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Quadruple Room

  • 161 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Triple Room

  • 140 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

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About this property

Hotel Real

3-star Florence hotel with restaurant
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Hotel Real offers 55 accommodations with safes and hair dryers. 21-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, tour/ticket assistance, and a garden. Onsite valet parking is complimentary.

Hotel Real is a smoke-free property.

15 Euros Lunch / Dinner - Onsite restaurant.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Self parking on site (surcharge; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 15 Euros Lunch / Dinner

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

More

  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: EUR 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Real Firenze Florence
Hotel Real Florence
Real Florence
Hotel Real Firenze
Hotel Real Hotel
Hotel Real Florence
Hotel Real Hotel Florence

Hotel Real Reviews

Reviews

4.8
Rating 10 - Excellent. 11 out of 197 reviews" "
Rating 8 - Good. 32 out of 197 reviews" "
Rating 6 - Okay. 41 out of 197 reviews" "
Rating 4 - Poor. 37 out of 197 reviews" "
Rating 2 - Terrible. 76 out of 197 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

4.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

MARTYN

Had to move accommodation
I booked 2 nights at hotel. 1st night okay 2nd day went back to hotel to find it had been closed by Court Order due to fire regulations The Local Police and Fire Brigade enforcement Officers were in attendance
Stayed 2 nights in Oct 2021

2/10 Terrible

Sara, Las Vegas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stayed in that hotel because they decided go cancel my reservation. Please if you have charged me I need my money back because I left. The owner cancel my reservation because I arrived at 12 midnight, this is the first time this happens to me and I’ve been using expedia for 16 years
Stayed 1 night in Oct 2021

2/10 Terrible

riccardo

Liked: Staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

Nestor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and Arrogant threatened! Not recommended!
Very arrogant staff and not gentle to welcome us. My wife booked in this hotel real because they confirmed and given the confirmation number. We went in that hotel to rest for nothing and more than 5 kms away we take the bus from center, and only they said we have no room for that price I booked and they cancelled, because they said the price of their hotel is up, less than €200 then we leaved! After then one staff try to turn back us in hotel but were upset and angry for there arrogant treating us.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, comfortable, and 24/7 restaurant at one side. The hotel was better than expected. Great price/quality
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly they double charged me pretending they could not find my reservation. Then they were rude and unprofessional. The room was dirty, not seat in the toilet, no A/C nothing at all. Terrible experience i wish you would drop this location. Never again for me.
Stayed 1 night in Sep 2020

6/10 Okay

Thiago César

Worse place I stayed in Italy.
Worse place I stayed in Italy. The reception guy Laughed of my face many times when I was talking about the problems. Disgusting!
Stayed 1 night in Aug 2020

2/10 Terrible

S

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Boarding kennels
Terrible , barely fit for animals, very polite staff, very noisy, no air con , 3rd world 5 star
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better of elsewhere
Looking for a place to park our rental car and be close to light rail in to town this seemed to fit the bill and at a great price. Once my wife read some reviews she asked me to stay elsewhere, figured lets give it a shot... she was right! Except for the price and a friendly manager nothing good to say about this place. If you still feel like trying it would recommend reserving one night, whats the worst that can happen?
Stayed 3 nights in Jan 2020

2/10 Terrible

James, London

Disliked: Staff & service, amenities, property conditions & facilities
Extremely noisy guests in the next room, shouting, slamming doors constantly till 11.45pm. I complained to staff but they didn't care.
Stayed 1 night in Oct 2019

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL.COM LEAVES CUSTOMERS STRANDED!
Hotel.com neglected to inform us that this hotel was closed!! We were stranded, as we had difficulties finding another hotel, and at the same time, had to return a Rental car. So stressful, and we are still trying to recover the hotel charge, that was paid in February. Hotel.com does not acknowledge our predicament at all. Will never use this service again!!!!!!!!!!!!!!!
Stayed 1 night in Sep 2019

2/10 Terrible

Yogesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting
Booked the hotel REAL, when we arrived there the hotel was shut and no information. Asked around I found that the hotel was shut month before. No information to us .Than we start running around in the taxi to find an other hotel.With lot of time and hassle we found one .Where as we end up paying high price to the new hotel and taxi bill was similar to hotel price. Its shame really that we suffer all this because of hotel management and cost me extra 150 Euros. Evan I have paid all before hand at the time of booking.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and helpful, checkin was fine. Don't ask for directions if you need specifics, we got vague abd hoped for the best. No air conditioning, not updated, pillows were basically as thick as a piece of cardboard. The bathroom was dirty, and hairdryer was probably 50+ years old. The elevator was barely big enough for a suitcase and a person.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Eric Nahum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay close to the airport
Everything was ok, my only problem was that the curtains are almost transparent!
Stayed 2 nights in Apr 2019

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Seasoned travelers only!
I feel like I can't really complain about this hotel for the price. The location is convenient - it's a 7 minute walk to the tram that is one stop from the airport, so it's super convenient. That walk is through a bit of a sketchy part of town though, and it's a rough walk with luggage. But that same tram takes you directly downtown in 20 minutes, so that's a huge plus. That being said, the hotel is run-down and doesn't feel very safe. The front desk staff were friendly, the room was clean enough, but it is bare-bones when it comes to amenities. The shower would not drain and we couldn't leave the water on long enough for it to get warm and not fill up the shower stall. There are no shelves to set your stuff on in the bathroom or hooks to hang towels. There is no phone in the room and the internet was very slow. The walls are thin and there were some interesting characters in the hotel hallway. But it was a GREAT deal for us since we had an early flight out the next day and only really needed a bed to sleep in. We spent most of our money at a nicer hotel earlier in our trip. Bottom line - if you are a seasoned traveler who is used to spartan hotel conditions and are looking to save money, this place is ok. I'd compare it to a hostel. Anything beyond that, and you will be VERY unhappy with this hotel!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

8/10 Good

Kathy, Bend OR USA

Traveled with family
Liked: Cleanliness, staff & service
About a 10 minute walk from the airport but a good map is needed. Early morning checkout was easy. Good restaurant in the hotel.
Stayed 1 night in Dec 2018

8/10 Good

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to the airport
A very nice clean room but a bit noisy, I could hear a person snoring in the room next to mine. There was no blanket to cover myself with, just a thin bedspread. Wi-fi was easlily accessible. The hotel is very conveniently located, not far from the airport. There was a lift (elevator). The reception personnel was very hospitable and kind. I needed a taxi early in the morning and they phoned a cab company on my behalf, the cab was there in less than 5 minutes.
Stayed 1 night in Oct 2018

4/10 Poor

Maya, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There’s only 1 outlet available, bugs in the room, no toilet paper or trash can, room key difficult to use and open the room door.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic , no a/c
Basic accomodation. Bad internet, too slow, no a/c. Not for summer months
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE TERRIBLE PLACE!!!!! NO AC, BUGS EVERYWHERE, VERY UNCOMFORTING VIBE. I didn’t even spend the night. I gave back the keys an hour into the room and finding all this mess. AVOID AVOID AVOID !!!!!!
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not as asvertised
The only plus to is the closeness to the airport. We were looking for something close to the airport to catch an early morning flight. There was no shuttle to the airport, we had to call a taxi. There was nothing close by to eat. The room was not as advertised. it was a bit small and cramped for 4 people, but since we were only there for one night, it was doable. The AC didn't work and we were afraid to open the window as there was an establishment next door with people constantly outside. We couldn't even put the blinds completely down for privacy in the room and bathroom.
Stayed 1 night in Jul 2018

2/10 Terrible

KarenM., Firenze

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel looks NOTHING like the photos they advertise! Our room was dirty, and the rickety elevators and hallways reeked of smoke (despite no smoking signs on every floor). The A/C was broken, and so was the rotating fan left on the floor in the corner to make up for it. It came crashing loudly to the floor in the middle of the night, waking my whole family. We had to leave the unscreened 3rd floor window open during the night, so we were practically eaten alive by mosquitoes. Despite booking 2 nights, we left after one. All complaints have gone unanswered by the hotel management, despite being left in person at the front desk on 3 separate occasions, and in writing to the contact e-mail on their website. The only redeeming quality was the warm friendliness of the staff on site. Unfortunately, there was apparently nothing they could do to remedy our awful experience.
Stayed 2 nights in May 2018