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Hotel Santa Maria Novella

4.0 star property

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Photo gallery for Hotel Santa Maria Novella

City view from property
Reception hall
Free daily buffet breakfast
Family Condo, 3 Bedrooms, City View, Annex Building | 1 bedroom, premium bedding, minibar, in-room safe
Exterior

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Pet friendly

Explore the area

Map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Ponte Vecchio
    ‪8 min walk‬
  • Florence (FLR-Peretola)
    ‪8 min drive‬

Room options

View all photos for Superior Room, View

View from room

Superior Room, View

8.6 out of 10
Excellent
(12 reviews)
  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (3 people)

1 bedroom, premium bedding, minibar, in-room safe

Suite (3 people)

  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite (3 people)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (3 people)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | 1 bedroom, premium bedding, minibar, in-room safe

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • 1109 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Triple Room

10.0 out of 10
Exceptional
(8 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

9.4 out of 10
Exceptional
(37 reviews)
  • 204 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, City View

1 bedroom, premium bedding, minibar, in-room safe

Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Triple Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 366 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Single Room

Single Room | 1 bedroom, premium bedding, minibar, in-room safe

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 140 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Santa Maria Novella

4-star hotel in Historic Centre of Florence
A full-service spa, a health club, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Santa Maria Novella offers 71 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Santa Maria Novella Spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Hotel Santa Maria Novella features a full-service spa and a health club. Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, spa services, and multilingual staff. Onsite parking is available (surcharge).

Hotel Santa Maria Novella is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Onsite venue - This rooftop bar serves light fare only.
Room service (during limited hours) is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 48 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 48 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number IT048017A16HEG2O5Z

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1004 reviews
Rating 8 - Good. 127 out of 1004 reviews
Rating 6 - Okay. 30 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Cyntia, Lindon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Very close to train station if arriving by train and parking available for those who come by car. Walking distance to all the sites if Florence. We received good service from all the staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent location. Very close to the train station, so no cabs required if this is how you’re arriving/departing. Right in the middle of Piazza di Santa Maria Novella. Restaurants and other main attraction areas are within 5-10 minutes walking. Very clean rooms, helpful staff, and nice bathrooms. Showers are small as they are in all of Italy, but not a problem for us. Would absolutely stay here again.
Stayed 2 nights in Apr 2025

4/10 Poor

Husni, FORT MYERS

Traveled with family
Disliked: Cleanliness, staff & service, amenities
average nothing special
Stayed 4 nights in Dec 2024

6/10 Okay

Seiichiro, Nerima-Ku, Tokyo

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staffs are very kind and the location is very convenient. Problem is they don’t have a fridge
 in the each room and elevator.
Stayed 3 nights in Apr 2025

10/10 Excellent

Dulce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the staff extremely friendly. It is super convenient to the train station and surprisingly quiet in terms of train noise. I enjoyed hearing pop up musicians in the piazza below and watching people milling about. The rooms and bathroom are beautiful. Breakfast is served wonderful! Service staff phenomenal! I highly recommend this hotel and look forward to returning!
Stayed 1 night in Apr 2025

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, large clean room, quiet
Stayed 4 nights in Apr 2025

10/10 Excellent

Guangduo

Stayed 2 nights in Apr 2025

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OUTSTANDING

Not standing location with the staff this Pleasant professional and very Savvy what to do in where to go
Stayed 3 nights in Apr 2025

10/10 Excellent

Andy

Stayed 1 night in Apr 2025

10/10 Excellent

Zili

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Excellent staff and service.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Staff is very accomodating. Location is ideal to train and basic attractions. Loved the experience and will stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

John, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - very friendly. Breakfast was very good. We did have some stairs to get to our room, hotel configuration is unusual. Good place to stay!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most PERFECT location for a hotel I've witnessed. Beautiful, very large square outside with the magnificent Santa Maria Novella church across the square. Eateries and shops line the courtyard, making it wonderful to peruse at leisure. Walking distance from the train station, but not too close to be noisy or worrisome. From the hotel you can walk to anything in the town, but it's far away enough from the hub of it to avoid the crowds and noise. Very excellent, clean hotel, wonderfully decorated waiting rooms downstairs to relax in and enjoy the decor. Rooftop access with a view of courtyard, town and church. The rooms are clean and adorable! The shower is large enough and clean all in white and black marble. The breakfast which was included, was the best breakfast I've ever had at a hotel. Lots of choices, fine cutlery offered as well as white china with champagne served, along with custom coffee/lattes and cappuccinos made to order by staff and served in a gorgeous breakfast room. We felt like royalty! :-) The staff was attentive and friendly. Nothing really negative to add, but that the mattresses are on the firm side, like all of Italy it seems, but regardless, our only main regret is that we didn't stay longer!
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was fabulous and everyone was very helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lydia

Great hotel and location. Very loud at night-we were there on a Saturday night so that, I am sure, makes a difference.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel. Perfect location. Great staff. Nice rooms. One of the highlights of our trip.

10/10 Excellent

John, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

fabiola bacelar

Liked: Amenities
Stayed 1 night in Apr 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Naji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

nha-truc

Traveled with family
Liked: Cleanliness, staff & service
Everything at this hotel is fine, except the bed. Terrible bed. It’s time for them to replace their bed frames and mattresses.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ernesto, Guatemala

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning! Great location from the train and the inside was immaculate. Service was very accommodating and helpful in navigating Florence. Can’t wait to return!
Stayed 2 nights in Mar 2025