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Hotel Santa Maria Novella

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Maria Novella

Exterior
View from property
Exterior
Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk
Reception hall

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pet friendly
    Pet friendly
  • Parking available
    Parking available
  • Spa
    Spa

Explore the area

Map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Historic Centre of Florence
    1 min walk
  • Basilica of Santa Maria Novella
    2 min walk
  • Piazza di Santa Maria Novella
    3 min walk
  • Florence (FLR-Peretola)
    25 min drive

Room options

View all photos for Superior Room, View

View from room

Superior Room, View

  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 355 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Suite (3 people)

  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite (3 people)

Premium bedding, minibar, in-room safe, desk

Junior Suite (3 people)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | Premium bedding, minibar, in-room safe, desk

Family Condo, 3 Bedrooms, City View, Annex Building

  • 1109 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Superior Triple Room

Premium bedding, minibar, in-room safe, desk

Superior Triple Room

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 204 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, City View

Premium bedding, minibar, in-room safe, desk

Suite, City View

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, City View

Premium bedding, minibar, in-room safe, desk

Superior Triple Room, City View

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • 366 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Single Room

Single Room | Premium bedding, minibar, in-room safe, desk

Single Room

  • 140 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Santa Maria Novella

4-star hotel in Santa Maria Novella
A full-service spa, a health club, and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Santa Maria Novella offers 71 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Santa Maria Novella Spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Hotel Santa Maria Novella features a full-service spa and a health club. Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a rooftop terrace, spa services, and multilingual staff. Onsite parking is available (surcharge).

Hotel Santa Maria Novella is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Onsite venue - This rooftop bar serves light fare only.
Room service (during limited hours) is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 35 per night)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 831 out of 1008 reviews" "
Rating 8 - Good. 127 out of 1008 reviews" "
Rating 6 - Okay. 30 out of 1008 reviews" "
Rating 4 - Poor. 14 out of 1008 reviews" "
Rating 2 - Terrible. 6 out of 1008 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the center of everything, it was beautiful and the staff spoiled us.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and professional. Easy access to all
Stayed 5 nights in Aug 2024

10/10 Excellent

Dhruv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent location. Woukd highly recommend.
Stayed 4 nights in Aug 2024

10/10 Excellent

Silvana, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! We loved the hotel's location, just a short walk from all the major attractions in Florence. The breakfast each morning was delicious, and the staff made the experience even more enjoyable. Santa Maria Novella was the perfect choice—what a wonderful area! Florence has such a unique charm. Thank you for providing such a beautiful accommodation
Stayed 3 nights in Aug 2024

10/10 Excellent

Vilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This delightful hotel was as much of a star of our visit to Florence as the wi deregulation sights, To return to our air conditioned room at the height of summer and to be greeted by the friendly staff made everything even more special.
Stayed 6 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful place to say and we will be back for sure!
Stayed 2 nights in Aug 2024

10/10 Excellent

Katsunori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅に近く、立地がよい。受付のスタッフも親切。部屋は清潔で設備もよく、朝食も美味しかった。日中はとても暑い日だったが、夕方、ルーフトップのテラスは気持ちよく、景色も良かった。
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italia 2024
Loved the location of the hotel. From the moment we walked in we felt welcomed and safe.
Stayed 2 nights in Aug 2024

8/10 Good

Vivian Wei

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers unrivaled views of Santa Maria Novella. The view of Florence from the rooftop allows for time to stand still: it is breathtaking. The hotel itself is a bit "old fashioned" and that may be exactly what one is seeking. The staff are responsive and professional. The location allows for a launch into the most important areas of the historic center. It's a short walk to the Ponte Vecchio and the other notable bridges over the Arno. The hotel is expensive and like other Italian hotels with ceiling hung a/c units, condensation drops to the floor but not in the bedrooms or parlor, strictly in the clothing walk in closet. The hallways are a bit of a labyrinth until you get used to them.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sergiy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Perfect location, stuff was very helpful and friendly. Wide choice of delicious food for breakfast. We've enjoyed our stay!
Stayed 7 nights in May 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stay was amazing hotel very clean and staff very friendly. Buffer breakfast warm option was very disappointing not much option each day, was cold and didn’t refresh very much.
Stayed 4 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarat, Newcastle Upon Tyne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect hotel to explore Florence with most of the main tourist destinations within 5-20 minutes walk. The hotel itself is beautiful inside, deceptively big with many small corridors and levels which add to its charm. Decor was luxurious and traditional, marble bathrooms, wood flooring and panelling, all appeared in good maintenance. We overlooked the square which was beautiful, day and night-there was plenty of seating if you wanted to sit out with places to get a drink/eat and not forgetting the beautiful church. The staff were helpful and maid service daily was much appreciated as was the adjustable air conditioning! There were several areas in the hotel that you could sit in comfortably including a nice bar in the evening and a roof top terrace. Breakfast was a continental spread and also a good gluten free section, coffee was served fresh to your table. Room service was available but we didn’t use it, there was tea/coffee facilities in the room and a payable mini bar with fridge which was great to keep our water cool. The only thing in my opinion that would have made it better is a pool, as it was very hot but understandably in a central location, the traditional building of the hotel does not have this space. Highly recommend this hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Linda, Gulfport

Traveled with family
We were upgraded due to Gold Status : but on arrival to hotel we were met by rather abrasive front desk staff . Maybe they were just very busy ! We arrived early and accepted that we could not go to our rooms until 2-30 pm Unfortunately we didn’t get access until 3 pm We were tired from travelling. No apology about the delayed room access!! The rooms are basic : smell Bad : Location is fine . Hotel restaurant is not great food !! Service was very good though ! Overall not impressed with the Hotel . Next time we would look for another 4 Star Hotel .
Stayed 3 nights in Aug 2024

10/10 Excellent

Yimin

Stayed 4 nights in Aug 2024

10/10 Excellent

nancy, miami

Stayed 4 nights in Aug 2024

10/10 Excellent

Silvina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Location was amazing. The views were stunning. Staff was super nice. Wished we just stayed here and not gone to Venice. They gave us a bottle of Prosecco when we arrived. Just LOVED it omg and the breakfast will live on in my heart forever!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Melanie

Stayed 2 nights in Jul 2024

10/10 Excellent

Avi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this hotel. Loved our 3 night stay there.
Stayed 3 nights in Jul 2024

10/10 Excellent

Just

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t have found a better hotel. First, the location just cannot be better. We took a train into Florence from Venice and the hotel was literally less than a 5 min walk away from the station. Very convenient to take train again to Rome. All major attractions and best restaurants nearby. After a long day of touring, I loved evening shopping by myself while the husband and son got more rest. The hotel staff are incredibly kind and the room was so spacious! It was a dream to have morning cappuccinos in our room terrace and wine there after a long day. The breakfast spread is also not only excellent, but the breakfast room is beautiful! The only downside I can think of for this hotel is that the elevators are confusing.. I got lost more than once. But other than that, this hotel is at the top of my list. Thank you so much for the wonderful memories!
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Santa Maria Novella Square. Rooms are large and well air conditioned which is a blessing in the summer. Hotel is immaculate. Breakfast has many fresh foods and is delicious. We enjoyed spending evenings on the Terrace which has a great view of the city. Steps away from the train station and all attractions in Florence.
Stayed 3 nights in Jul 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!!!
Stayed 1 night in Jul 2024