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Mercure Firenze Centro

4.0 star property

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Photo gallery for Mercure Firenze Centro

Superior Room | Down comforters, minibar, in-room safe, desk
Hallway
Garden
Exterior
Down comforters, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Pet friendly
  • Room service
  • Laundry

Explore the area

Map
Via Nazionale 21/23 R, Florence, FI, 50123
  • Historic Centre of Florence
    ‪1 min walk‬
  • Basilica of Santa Maria Novella
    ‪3 min walk‬
  • Uffizi Gallery
    ‪14 min walk‬
  • Florence (FLR-Peretola)
    ‪26 min drive‬

Room options

View all photos for Classic Room

Classic Room | Down comforters, minibar, in-room safe, desk

Classic Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, desk

Superior Room

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Privilege, Room, Balcony

Privilege, Room, Balcony | Down comforters, minibar, in-room safe, desk

Privilege, Room, Balcony

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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About this property

Mercure Firenze Centro

4-star hotel in Santa Maria Novella
A bar/lounge, valet parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Mercure Firenze Centro offers 85 accommodations with minibars and espresso makers. Beds feature down comforters. Televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Mercure Firenze Centro features multilingual staff, tour/ticket assistance, and a garden. A computer station is located on site and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This eco-certified hotel also offers concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available onsite for a surcharge.

Mercure Firenze Centro is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 45 per day); reservations required
  • Secured, covered valet parking on site (EUR 45 per day)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Changing table
  • Highchair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 18 per person
  • Covered valet parking fee: EUR 45 per day
  • Nearby parking fee: EUR 45 per day (984 ft away)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT048017A1RIEWIOGS

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Mercure Firenze Centro New Opening Hotel Florence
Mercure Firenze Centro New Opening Hotel
Mercure Firenze Centro New Opening Florence
Mercure Firenze Centro New Opening
Mercure Firenze Centro Hotel Florence
Mercure Firenze Centro Hotel
Mercure Firenze Centro Florence
Mercure Firenze Centro
Mercure Firenze Centro Hotel
Mercure Firenze Centro Florence
Mercure Firenze Centro Hotel Florence

Mercure Firenze Centro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 409 out of 768 reviews
Rating 8 - Good. 274 out of 768 reviews
Rating 6 - Okay. 64 out of 768 reviews
Rating 4 - Poor. 15 out of 768 reviews
Rating 2 - Terrible. 6 out of 768 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel within easy walking distance of the historic parts of the city. Reception staff are excellent as well.
Stayed 4 nights in Nov 2024

8/10 Good

David, Auburn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure Firenze Centro is a convenient to the Florence Train statio but, as a result, suffers from being on a noisy street which can certainly be crowded and a little dirty. Once inside, however, everything is nice and clean and the staff were friendly and willing to help with whatever you need.
Stayed 2 nights in Nov 2024

10/10 Excellent

jagdev

Stayed 1 night in Oct 2024

8/10 Good

enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Premal

Traveled with family
Disliked: Property conditions & facilities
Room has lights out upon arrival. Bed was not setup. Had to shower in dark bathroom next morning as fuse went out. Breakfast was just about okay.
Stayed 3 nights in Oct 2024

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities
Location can't be beat, right next to the train station. A little loud but not a big deal. Room was very warm the whole time and too many mosquitoes buzzing around to open the balcony door to get cool air in
Stayed 2 nights in Oct 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location. The staff was great.
Stayed 1 night in Oct 2024

4/10 Poor

Reena

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is a lovely hotel that offers what you need in terms of basics but I feel it is not up to standard. The room lighting is very dim and it doesn’t create the best ambiance. The internet was not working at all. They tried to offer me points to compensate but that was not really sufficient. Worst of all, no heating provided because it is not “the season”. We were warm enough but after walking in rain, you want heat to dry your clothes and warm up. I felt we had to make do in the end but I expected more. It wasn’t a great accommodation.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel ideally located for train station and city centre attractions
Stayed 2 nights in Sep 2024

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was good, however the area was very questionable. Directly outside of the hotel we witness homeless people fighting, encampments, uncleanliness, and did not feel safe each time we entered/left.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station
Stayed 1 night in Aug 2024

10/10 Excellent

Li Xing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Manish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and understanding the needs of tourist family. We were happy with hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station and other places. Wonderful modernization throughout the hotel. Great staff and very friendly and helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, room; easy walking distance from train station and attractions in central Florence; great breakfast buffet and lovely outdoor courtyard; wonderful staff, friendly, helpful, and accommodating.
Stayed 2 nights in Aug 2024

6/10 Okay

Golnar

Traveled with partner
In general, it’s an ok hotel. Not as nice as the pictures suggests. Showers are a bit moldy. Faculty looks old. For the price, you can find better.
Stayed 3 nights in Aug 2024

10/10 Excellent

Clara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check in. The room was clean and orderly. The hotel is close to the train station and important sites like the Duomo. We felt safe and were happy everything we wanted to see was a few minutes away.
Stayed 1 night in Jul 2024

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The rooms were large with comfortable beds. Would stay there again.
Stayed 1 night in Jul 2024

10/10 Excellent

JORGE

Stayed 2 nights in Jul 2024

8/10 Good

Julieth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniente para caminar alrededor
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth, Lima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and safety
Stayed 2 nights in Jul 2024

10/10 Excellent

SAMUEL

Stayed 1 night in Jul 2024

8/10 Good

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice. The rooms were huge and clean, the beds were comfortable and appointed with high end linens, air conditioning was great, and the water pressure in the shower was excellent. The staff was very helpful, the included breakfast was served in a beautiful courtyard and was delicious- seriously, try the waffles- and the hotel is very centrally located. Overall, we had a great experience. As the purpose of these reviews is to give people an idea of what to expect, I do have to offer a few criticisms. The furniture in the rooms was older and a bit shabby. And unfortunately, the outside of the hotel is covered in graffiti. Otherwise, we had a very nice time, and I recommend this hotel highly.
Stayed 3 nights in Jul 2024