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Burlington Hotel, Best Western Premier Collection

4.0 star property

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Photo gallery for Burlington Hotel, Best Western Premier Collection

Exterior
View from property
British cuisine
2 bars/lounges, cocktail bar
Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View) | Premium bedding, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Business services
  • Bar
$68
includes taxes & fees
Jan 18 - Jan 19

Explore the area

View in a map
3-5 Earls Avenue, Folkestone, England, CT20 2HR
  • Place, Sandgate Beach
    ‪3 min walk‬
  • Place, Leas Cliff Hall
    ‪7 min walk‬
  • Place, Folkestone Harbour
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Comfort Room, 2 Twin Beds, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 200 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (View)

Deluxe Suite, 1 King Bed, Non Smoking (View) | Premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View) | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

9.0 out of 10
Wonderful
(2 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Superior Room, 2 Twin Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 290 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

Deluxe Suite

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Cozy Room

  • Sleeps 2

1 Double Bed, Standard Room, Free High Speed Internet, Comfort, Non-Smoking

  • Sleeps 2

View all photos for Suite-1 King Bed, Non-Smoking, Sitting Area

Premium bedding, in-room safe, individually decorated

Suite-1 King Bed, Non-Smoking, Sitting Area

  • Sleeps 2

Suite

  • Sleeps 2

Semi Double Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

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About this property

Burlington Hotel, Best Western Premier Collection

4-star Folkestone hotel with restaurant
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and 24-hour room service. WiFi in public areas is free. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Burlington Hotel, Best Western Premier Collection offers 58 accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Folkestone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers a terrace, multilingual staff, and a garden.

Burlington Hotel, Best Western Premier Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Bay Tree Bar and Grill - This cocktail bar specializes in British cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Bay Tree Bar and Grill

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Burlington Folkestone
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone
Best Western Plus Burlington Folkestone
Best Western Plus Burlington Hotel
Burlington Hotel Best Western Premier Collection
Burlington Hotel, Best Western Premier Collection Hotel
Burlington Hotel, Best Western Premier Collection Folkestone

Burlington Hotel, Best Western Premier Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 1005 reviews
Rating 8 - Good. 306 out of 1005 reviews
Rating 6 - Okay. 79 out of 1005 reviews
Rating 4 - Poor. 27 out of 1005 reviews
Rating 2 - Terrible. 14 out of 1005 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

8/10 Good

Rosalind, Carshalton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the receptionist was very friendly and helpful. He told us that parking is very restricted at the front of the hotel if you arrive later. However you can park in the road at the side of the hotel for free unless you are happy to pay £7.50 for a parking permit per night in the permit bays. We hadn’t pre-booked breakfast because we thought we could use our Expedia gold rewards of 20% off food but apparently breakfast isn’t included in that offer. However we were informed on arrival that it would be cheaper if we paid upfront rather than the next day. We stayed one night in a comfort room which was clean and comfortable. Breakfast was either buffet or order freshly cooked and plenty of choice on offer. Again the were staff very helpful and attentive.
Stayed 1 night in Sep 2025

10/10 Excellent

Janet

Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent and so helpful cleaning staff were so good
Stayed 3 nights in Sep 2025

8/10 Good

CLARE, Newtown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old Victorian house converted into hotel- make sure you take the right elevator as two sides do not connect! Room was clean well appointed ( including a fan) for a warm night) and I was given my tub/ shower combo as ai had requested. Shame the water was not hot when I returned to my room at 11 pm. Breakfast very good with choices off menu and buffet for 14£ if booked night before. Lovely bar with excellent cocktails.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Stayed 3 nights in Sep 2025

10/10 Excellent

Roger, Bath

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room. Pet-friendly.
Stayed 1 night in Sep 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the coast, very nice room, great breakfast, very helpful and pleasant staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Emal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible staff

2 night stay while visiting for a friend's wedding. Room was clean and cozy. Staff were amazing. Very knowledgeable and incredibly attentive. Even going out of their way to bring us got breakfast items when we were running late on Sunday morning!
Stayed 2 nights in Sep 2025

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good service and decent food. Convenient for eurotunnel.
Stayed 1 night in Sep 2025

8/10 Good

Judith

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

-
Stayed 1 night in May 2025

10/10 Excellent

Sam

Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very few things are how they should be these days, The Burlington is an exception. This is how hotels should be done. First class.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely friendly hotel

Very spacious hotel in a lovely building and quiet road, close to the beach top promenade. We walked everywhere. The room was very comfortable and spacious. Breakfast was really nice, full hot and cold buffet and extra menu to order from. Very friendly staff.
Stayed 2 nights in Aug 2025

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but breakfast disappointing.

Our room was clean and comfortable and the staff were friendly. I was extremely disappointed though that for the duration of our three day stay the hotel had “run out” of plant based alternatives at breakfast. As a vegetarian this is important to me and had I known before I booked I would have selected room only and had breakfast at one of the many local eateries. When I complained to the waitress on the third day she just shrugged her shoulders which gave me the impression that she didn’t care. No apology was offered.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Simon

Stayed 1 night in Jul 2025