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Grand Burstin Hotel Folkestone

3.0 star property

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Game room
Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Indoor wedding
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Parking available
  • Bar
$52
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
The Harbour, Folkestone, England, CT20 1TX
  • Place, Folkestone Harbour
    ‪2 min walk‬
  • Place, Folkestone Beach
    ‪6 min walk‬
  • Place, Leas Cliff Hall
    ‪13 min walk‬

Room options

View all photos for Twin Sea View Room

Twin Sea View Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Sea View Room

7.0 out of 10
Good
(4 reviews)
  • 22 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 22 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (2 Adults + 2 Children)

Family Room (2 Adults + 2 Children) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room (2 Adults + 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Single Room

Standard Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

8.0 out of 10
Very good
(27 reviews)
  • 22 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.4 out of 10
Good
(84 reviews)
  • 22 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Sea View Room

Double Sea View Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Sea View Room

  • 22 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

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About this property

Grand Burstin Hotel Folkestone

3-star Folkestone hotel with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a nightclub. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Grand Burstin Hotel Folkestone provides a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Folkestone hotel also offers a nightclub, a vending machine, and an arcade/game room. Onsite parking is available (surcharge).

Grand Burstin Hotel Folkestone is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 9:00 AM.
Harbour Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Victorian Restaurant - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends; GBP 12 to 15 for adults and GBP 6 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Harbour Restaurant
  • Victorian Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 187 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 137 out of 1001 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Disliked: Staff & service, property conditions & facilities, room comfort
Although very clean there was no mirror hanging on the wall, there was clearly a space for it. We had absolutely no hot water despite running the tap for ages. Recently refurbished room with new mattresses although these were extremely uncomfortable.
Stayed 1 night in Sep 2025

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed in
Stayed 1 night in Sep 2025

8/10 Good

Helen

Stayed 1 night in Aug 2025

10/10 Excellent

MAJID

Stayed 1 night in Sep 2025

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Never will we forget.

A Hotel never to forget..... Was possibly the busiest weekend being Bank Holiday...... I've never seen such a busy reception /foyer... It is totally Budget end of the spectrum and EXTREMELY popular. You get what you pay for and the regulars are happy. People we met were great, down to earth, real people..... Regards breakfast, decoration, bathroom(I don't want to give a bad review)....... This place fills a need for people on tight budgets(or who are just tight)..... Will never forget.
Stayed 3 nights in Aug 2025

10/10 Excellent

Martin Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

ian

Liked: Cleanliness, property conditions & facilities, room comfort

cheap!

the hotel parking was a joke.no spaces available even though i had paid.Had one meal in the evening .ordered two fish and chips and only got one.Was told cheff had gone home.Then saw other meals being served.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jamie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman manager very rude
Stayed 1 night in Sep 2025

6/10 Okay

Dona

Traveled with group
Closer to the sea and the harbour. Breakfast was average. Reasonably priced hotel.
Stayed 1 night in Aug 2025

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Long walk from the lift with case's getting to old for this
Stayed 1 night in Aug 2025

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Okay for the price

This hotel is suitable for a short stay of one or two nights. The room is very basic, and the hotel's condition could be improved. It's important to note that you get what you pay for; this is not a luxury hotel. However, the location is great.
Stayed 1 night in Aug 2025

8/10 Good

Rodney

Liked: Cleanliness
Very clean and bright room. Hotel corridors shabby. For me bed not the best. View of the harbour excellent.
Stayed 1 night in Aug 2025

8/10 Good

ARRON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room,polite staff,perfectly situated nxt to the harbor and a good deal for parking whilst you stay.my wife and i always stay here when visiting and have never had a bad experience.
Stayed 2 nights in Aug 2025

8/10 Good

PETRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a really nice hotel with beautiful surroundings. Parking was a bit of problem, but otherwise all was good :)
Stayed 1 night in Jul 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service
Love the burstin. Rough and ready!
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Should be modernised or closed down lift disgustin

Stayed 1 night in Aug 2025

6/10 Okay

Monica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sharon

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Cold water for 24hrs. Reported but had to chase for it to be resolved. But they gave a free drink voucher to compensate. Hotel very busy, so you’d think they could afford to refurbish. Walls thin, doors bang, decor tired. Double bed just big enough for one adult! With two, one turn and your falling off!! Laughable.
Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Gary, Canterbury

Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY

Do not stay here! Car park was rubbish. Check in was slow, bedroom was dirty, mattress is very uncomfortable. Towels had dirt and what looked to be blood on them. Very old and outdated hotel with low standards
Stayed 1 night in Aug 2025

2/10 Terrible

Alfred

Stayed 1 night in Aug 2025

8/10 Good

Phill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Two great things about this hotel: Great mattress. Great location. The less impressive: Walking through a wall of smoke day and night from all the people smoking at the entrance. Despite signs not to. This was horrible, especially when with children. On entrance to the hotel (and overcoming that carpet - woah!) you can smell the pool, that’s fine and exciting for the kids. Then you enter the lifts and we all commented on the off bad smell. The doors opened to our floor and again, cigarette smoke smell. Having to use key cards to access the corridor is a pain, but your hands being left with a greasy film from using the handle is worse. The room was ok, though the door aggressively slams and I feared for small kids fingers. The fire doors separating the hallways need buffering as these cause noise throughout the night. The warm tap was akin the heat of lava and spurted out water in fits and starts. Not ideal. Our bins weren’t emptied for 5 days which was quite something. More places to hand damp clothes from the beach would be useful, as would a fridge. A ‘market’ selling bulk from Temu was set up on the ground floor at the weekend. Half expected suspiciously sourced old games consoles and TVs to be traded in a back room somewhere too. What an experience. Won’t be staying again.
Stayed 5 nights in Aug 2025

6/10 Okay

Tony

Traveled with partner
Liked: Staff & service
It was in a good place for the harbour and the beach
Stayed 2 nights in Aug 2025