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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets
Dinner served
Lobby lounge
Terrace/patio
Interior

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪3 min walk‬
  • Folkestone Harbour
    ‪10 min walk‬
  • Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

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About this property

The Carlton Hotel

3-star Folkestone hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Carlton Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 138 out of 1007 reviews
Rating 8 - Good. 205 out of 1007 reviews
Rating 6 - Okay. 260 out of 1007 reviews
Rating 4 - Poor. 161 out of 1007 reviews
Rating 2 - Terrible. 243 out of 1007 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Thelma

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sarper

Liked: Cleanliness
Location was great Price was good Bedding needs improvement
Stayed 3 nights in Apr 2025

6/10 Okay

Damian

Stayed 4 nights in Apr 2025

6/10 Okay

Deborah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was far too bright, curtains were pretty much useless as even when open, there was no change in the light within the room at night. The general noise in the entire place was loud so didn’t make for an easy night sleep. Great location overlooking the sea. Car park could do with a decent tarmac job and lanes bays
Stayed 1 night in Apr 2025

8/10 Good

LINDA

Traveled with partner
Liked: Staff & service
good location. comfortable room and great staff
Stayed 2 nights in Apr 2025

8/10 Good

steffen

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Just needed for the tunnel early the next morning with parking. Ticked the box.
Stayed 1 night in Apr 2025

2/10 Terrible

Marildo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the area its good... The hotel its very very bad... No hot water on 102 room Dirty behind imagination Smells like hell See view window like prison.. The room it was cut in the middle and centre of the window.. I fell sorry for the owner he has a very good location but the hotel needs investment to be in minimum condition
Stayed 1 night in Apr 2025

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Get what you pay for.

The staff was very helpful, but the rooms are very outdated and not very clean, but you can't complain about the price.
Stayed 1 night in Apr 2025

6/10 Okay

Jeanette

Traveled with family
Disliked: Property conditions & facilities
Great location
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Michael

Stayed 2 nights in Mar 2025

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Hotel staff just barge into the rooms without knocking half the time, housekeeping opened the door to me laying half naked in bed with my girlfriend at 8 in the morning on a weekend. Rooms are dirty and provide you with tiny plastic cups. Shower pressure is horrendous. Fire alarms going off at all sorts of hours - and the fire alarm in my room is broken and doesnt even sound like an alarm, just sounds like some sort of dying cat. Owner is too casual about the fire alarms and claims that it’s due to people smoking in their rooms which concerns me because the place could be burning down and he wouldnt even notice!!! Sinks are awful and the kettle is basically useless because you cant fit it in the sink to fill it up. You get provided with one roll of abrasive one ply toilet roll. TV doesnt work. Heaters give out headachy hot air which left me with migraines for a few days, resulting in me having to open the window which just makes it too cold in here. When the windows are closed, they get covered in condensation and are only single glaze. Whole place smells, stairs are wonky and inaccessible to get up with any sort of luggage. Lift only goes from the second floor upwards - and apparently hasnt worked in ages. Claims to be soundproof but I can literally hear everything going on all the way down the hall. Mould in the rooms made me ill. Barely any room to move around in the room. Man downstairs is creepy toward young girls.

4/10 Poor

Stuart

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Blood stained room

The first room offered had blood stains on the curtains. The second room soo small had to walk around it sideways and we r both healthy weights not overweight being 5feet two inches tall and weighing 8 stone 8 pounds. Then found blood dripping and dried on the sink. And the walls by the window there was a bad smell around the place told it was incence. It gave me a sore throat. The shower was small the shower head loose we had to hold it with one hand to direct it over us. As when u tried to move close enough to get wet the handle stuck out we pushed the water off difficult to explain that problem. Elenctric Plug hanging off the wall by T.V. cobwebs i had to clean off the window as i had them stuck to my hand when i tried to open the curtains in the morning
Stayed 1 night in Mar 2025

10/10 Excellent

Denise

Stayed 2 nights in Mar 2025

8/10 Good

Darren

Stayed 4 nights in Mar 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service
All good, no problems
Stayed 14 nights in Mar 2025

6/10 Okay

Amanda

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

MIIS J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

ivo

Traveled with partner
Disliked: Property conditions & facilities
Room next door had volume stuck on TV at max. Took age to sort out. No hot water for the shower and no plug for the sink.
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Wouldn’t say here again
Stayed 1 night in Mar 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and friendly
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located but very budget type accomodation. Greeted on arrival with the strong smell of weed as smokers directly outside front door. Room was extremely basic and curtains, carpets and furnishings all very worn/ tired
Stayed 1 night in Mar 2025

2/10 Terrible

natasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I checked in Friday afternoon after travelling hours pictures looked really nice ov the hotel online the price was really cheap for 5nights. When I got into my room it was not what I was shown the room was dirty the bed was not a bed you could stay in the intire room was not clean it was that bad i booked another hotel and left, before I left they asked me if I wanted to see another room I said no because the standards of that room was desticable I was very disappointed. The money I spent on the room they should fix it up as I’ve had no emails to even say I could have some of my money back I was in the room no more than 15 minutes! How they can even charge to stay in that room is beyond me
Stayed 4 nights in Feb 2025

8/10 Good

Angela

Stayed 1 night in Feb 2025