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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets
Dinner served
Terrace/patio
Lobby lounge
Interior

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Leas Cliff Hall
    ‪3 min walk‬
  • Folkestone Harbour
    ‪10 min walk‬
  • Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

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About this property

The Carlton Hotel

3-star Folkestone hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Carlton Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 135 out of 1004 reviews
Rating 8 - Good. 208 out of 1004 reviews
Rating 6 - Okay. 257 out of 1004 reviews
Rating 4 - Poor. 162 out of 1004 reviews
Rating 2 - Terrible. 242 out of 1004 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Wouldn’t say here again
Stayed 1 night in Mar 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and friendly
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located but very budget type accomodation. Greeted on arrival with the strong smell of weed as smokers directly outside front door. Room was extremely basic and curtains, carpets and furnishings all very worn/ tired
Stayed 1 night in Mar 2025

2/10 Terrible

natasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I checked in Friday afternoon after travelling hours pictures looked really nice ov the hotel online the price was really cheap for 5nights. When I got into my room it was not what I was shown the room was dirty the bed was not a bed you could stay in the intire room was not clean it was that bad i booked another hotel and left, before I left they asked me if I wanted to see another room I said no because the standards of that room was desticable I was very disappointed. The money I spent on the room they should fix it up as I’ve had no emails to even say I could have some of my money back I was in the room no more than 15 minutes! How they can even charge to stay in that room is beyond me
Stayed 4 nights in Feb 2025

8/10 Good

Angela

Stayed 1 night in Feb 2025

2/10 Terrible

Alecia

Traveled with family
Disliked: Amenities
Do not stay here, dirty smelly bathroom, chipped furniture- old wooden dark, nothing like the pictures on website, tatty, awful. Felt unsafe & dark / dingy. My 15 year old was literally in tears with how awful it is. Thankfully only a stop off from ferry trip but not a place I would ever set foot in again
Stayed 1 night in Feb 2025

6/10 Okay

Rachel

Disliked: Cleanliness, property conditions & facilities
Basic, room stunk of cigerattes.
Stayed 1 night in Feb 2025

2/10 Terrible

sherrie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like when we turned up. the room smelt badly like it had not been cleaned .the carpet was worn old and smelt .we looked out onto a muddy if u call it a car park. The bed was shabby and the head board wasn't even attached to anything.its one of those places where u just felt dirty wen uwalked out.there was people drinking cans on the bench as u walked up the steps it is just advertised I'll say wrongly I wouldn't advise anyone to stay there unless ur homeless and even then that's at a push.
Stayed 1 night in Feb 2025

2/10 Terrible

Anine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give it a minus star I would have. Even though arranged for a room with easy access I was put on the second floor. Stairs are dangerous. Was then put in a ground floor facing a terrible dodgy carpark and could bot open the window because anyone could look in or even get in through window. Was then moved to another room which was much better but even though it states seaview there was very little to view through the dirty windows. The drains smelled really bed and the shower took 5 minutes to warm up, I wont even start with the water pressure. Their website shows that there is a lift but apparently it has not been working for a very long time now. The only nice thing about it was the location and staff were friendly. Will definitely not recommend this place. This is not a 3 star as indicated. The carpet was not even vacuumed and I did not take my shoes off at all. It is advertised as soundproof but it is absolutely not.
Stayed 3 nights in Feb 2025

2/10 Terrible

Nicholas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is in a very muddy area, carpets were covered in dust and walls were oaper thin!
Stayed 1 night in Feb 2025

6/10 Okay

Marlene

Traveled with partner
Liked: Staff & service
Advertised on the website was : Full breakfast, but being english that meant to us bacon, eggs etc but it was full continental. The room was fine, clean etc, but a bedside light would have been an asset. Other that that ,staff very friendly & helpful.
Stayed 2 nights in Feb 2025

2/10 Terrible

Louise

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wasnt expecting the Ritz as this is a budget hotel. However, i expected to get what i booked. We booked a comfort room with sea view. We had a small double bed that was low and very uncomfortable, you could feel every spring, we couldnt see the sea due to the amount of condensation on the window. When making the reservation it said we would have a queen bed and a newly renovated room. The carpet looked like it was from the 80s and had never been cleaned it was filthy, we didnt dare take off our socks. When opening the draws they were full of broken wood. Thats without the state of the bathroom. The floor looked like sandpaper rather than lino, the bath and sink had nasty limescale marks all over. We had to ask for a plug. The shower hose was coiled up in the corner of the bath and looked filthy. The advert also said the rooms were soundproof, we could hear everyone around us, plus they had music playing downstairs till late which you could hear clearly in the room. As well as people shouting in the corridor at 1am!! The room smelt musty which was off putting. We were booked for 2 nights we only stayed the one as we couldnt stay any longer. If we hadnt of arrived so late in the day, i dont think we would have stayed at all. We left first thing in the morning.
Stayed 2 nights in Feb 2025

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful dirty place that let under 18s in to play the fruut machines, dirty bath with bugs on the floor, looks grand on outside but inside the rooms not so
Stayed 2 nights in Feb 2025

8/10 Good

Rachel

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Gavin

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Janice

Business traveler, Traveled with family
There was no hot water reported it in the morning couldn’t wait and couldn’t wash as had early appointment that’s why stayed in the area there was a blood stain pillow on the bed the lamp gave me numerous electric shocks so turned of in end wasn’t clean at all room number 113 not good experience at all there
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Clean it
Stayed 1 night in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what you expect

Avoid at all costs room was filthy black mould around bathroom no catch or lock on bathroom lift dont work windows held together by bits of metal and room is nothing like what they show on the website room was very small with only 1 cup 1 seat 1 bedside cabinet and its ment to be a double room ? We left after 2 hrs of booking in after seeing old men and young girls turning up a couple of times so could only guess whats going on here
Stayed 2 nights in Jan 2025

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
noise from other tenants shouting and slamming doors in the early hours and nothing done about it.
Stayed 1 night in May 2024

6/10 Okay

Bill

Traveled with family
Disliked: Amenities
I booked this property based on price and parking included. We stayed 3 days. Staff did not clean the room or empty litter bins during that time.
Stayed 3 nights in Dec 2024

6/10 Okay

Heidi

Disliked: Staff & service, property conditions & facilities

Tired but bed was clean and comfortable

Its okay, bed comfy enough and clean, room just looked a bit tired, but for the price its okay, tv reception is diabolical, could not watch at all. Curtains need rehanging (not my doing). If u wanna be close to town and facilities and not fussy its great
Stayed 1 night in Dec 2024

2/10 Terrible

Sarah-Jane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in reception 'checked us in and out' but no info on hotel facilities and both had rude, uncaring attitude. The interior is totally run down. The bed base in Room 110 was broken so bad nights sleep. The mattress and pillows too soft and old. Tge linen was nit the cleanest and towels small and hard. The floor was not straight, it had ripples in it. There were crushed nuts and food on the floor so obviously the room had not been cleaned carefully, if at all. Good thing we're not allergic to nuts!! The walls, ceilings and floors are paper thin, so could hear the man next door shouting at the person he was with and using the toilet. Could hear the people above us. Doors banging all night long. Pipes making noises all night. Surprised they dare charged what they do, even if comparatively cheap
Stayed 1 night in Dec 2024