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The Carlton Hotel

3.0 star property

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Photo gallery for The Carlton Hotel

Marina
Terrace/patio
Staircase
Dinner served
Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Parking included
  • Free WiFi
$60
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Place, Leas Cliff Hall
    ‪3 min walk‬
  • Place, Folkestone Harbour
    ‪10 min walk‬
  • Place, Folkestone Beach
    ‪14 min walk‬

Room options

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

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  • Pet friendly
  • Free WiFi
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3.6 out of 5, Good, 1,007 reviews
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About this property

The Carlton Hotel

3-star Folkestone hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is offered daily and hair dryers can be requested.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Carlton Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 143 out of 1004 reviews
Rating 8 - Good. 208 out of 1004 reviews
Rating 6 - Okay. 241 out of 1004 reviews
Rating 4 - Poor. 160 out of 1004 reviews
Rating 2 - Terrible. 252 out of 1004 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

R H

Stayed 1 night in Jun 2025

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

JAROSLAW

Traveled with partner
A mid-range hotel. Breakfast is very poor. The advantage of the hotel is free parking.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Traveled with family
Pictures do not match reality. Hotel is in desperate shape and not, beds were broken and shower curtain had mold. Not sure if shower worked as we did not dare to try. We left at 4.30 am
Stayed 1 night in Jul 2025

4/10 Poor

Ziga

Disliked: Amenities, property conditions & facilities
Everything outdated. But sheets were clean.
Stayed 1 night in Jun 2025

6/10 Okay

raji

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

OK for a night

It’s ok. Tired hotel but does a job. Quick night stay nice friendly helpful staff. Windows didn’t open in room.
Stayed 1 night in Jun 2025

6/10 Okay

Grant

Traveled with family
Disliked: Staff & service, property conditions & facilities
Bathroom and shower sub standard. Bedroom was re
Stayed 1 night in Jul 2025

2/10 Terrible

Leigh

Stayed 1 night in Jul 2025

2/10 Terrible

Paywast

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Normally I really don’t do negative feedback at all cause me personally I work in costumer service too and Ik how it feel after reading but this hotel really need good refurbishment really really badly😭I’m sorry not staff faults at all but management group or head office or who ever working for the hotel needs to check it out
Stayed 1 night in Jun 2025

4/10 Poor

Hefin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic hotel, but when the shower curtain falls on you while you have a cold shower, as the hot water was not getting hot, because it is not attached to the wall, instead it is a twist one that doesn't stay. Tiles missing off the wall, no flooring in the bathroom, only 1 light in the bedroom, uneven floor in the bedroom and to top it off, to advertise you have a lift then being told there isn't one is not acceptable. Walked up 6 flights of stairs to get to our room with someone who was in a boot after fracturing a foot. Not good.
Stayed 1 night in Jun 2025

4/10 Poor

Katie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed In one of the sea view twin rooms, Upon arrival I found the hotel entrance to be very dark but clean. Our room appeared clean but definitely needs a revamp. The bed mattresses don’t fit into the bed frame so was lop sided and had springs sticking up. Only one pillow was provided so I asked for another which was quickly suppled. The shower was either freezing cold or very hot so couldn’t shower. Overall one night stay ok but I couldn’t stay any longer than this. the hotel rooms need an update
Stayed 1 night in Jun 2025

6/10 Okay

Gerard, Deeside

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Rosie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was so dirty and disappointing that we didn’t stay. We checked out within an hour. We were not prepared to stay in a place that had mould growing on the walls
Stayed 1 night in Jun 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, room comfort
The staff were very friendly and helpful. We only needed a bed for the night and a shower for when we left and for the price we paid we cant fault it.
Stayed 1 night in Jun 2025

6/10 Okay

Patryk

Stayed 1 night in Jun 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t stay I tried to cancel but you wouldn’t let me d so o I lost my money, disgusting that when I tried to cancel a month ago I couldn’t, what a con
Stayed 1 night in Jun 2025

6/10 Okay

david

Traveled with partner
Disliked: Property conditions & facilities
Room had broken plug sockets broken shower holder broken window
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paint work in a shocking state toilet didn’t flush properly only one bedside cabinet no walls light to turn off when in bed curtain on one side hanging off
Stayed 1 night in Jun 2025

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to theatre
Stayed 1 night in Jun 2025

8/10 Good

Marna

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a nice ,stay, comfortable the staff were all pleasant. Nice breakfast set up. we will return on our way back from France
Stayed 1 night in Jun 2025