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The Carlton Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Carlton Hotel

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets
Front of property
Front of property
Dinner served
Double Room, Sea View | Soundproofing, free WiFi, bed sheets

Reviews

5.6 out of 10

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
16/19 The Leas, Folkestone, England, CT20 2DU
  • Lower Leas Coastal Park
    1 min walk
  • Leas Cliff Hall
    2 min walk
  • Leas Lift
    8 min walk
  • Lydd (LYX)
    39 min drive

Room options

View all photos for Comfort Double Room, Sea View

Soundproofing, free WiFi, bed sheets

Comfort Double Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Soundproofing, free WiFi, bed sheets

Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (Deluxe)

Family Room (Deluxe) | Soundproofing, free WiFi, bed sheets

Family Room (Deluxe)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room | Soundproofing, free WiFi, bed sheets

Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Sea View

Flat-screen TV

Double Room, Sea View

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Soundproofing, free WiFi, bed sheets

Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Sea View

Soundproofing, free WiFi, bed sheets

Twin Room, Sea View

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room (Extra bed)

Soundproofing, free WiFi, bed sheets

Double Room (Extra bed)

  • 398 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Soundproofing, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

Similar properties

Exterior

Grand Burstin Hotel Folkestone

Pool
Pet friendly
Free WiFi
Restaurant
3.3 out of 5, (1220)
The price is $119
per night
$143 total
includes taxes & fees
Dec 7 - Dec 8
Grand Burstin Hotel Folkestone

About this property

The Carlton Hotel

3-star Folkestone hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
The Carlton Hotel offers 70 accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Folkestone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Victorian hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Carlton Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant serves dinner only. Reservations are required.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 5 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 15
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 5 for adults and GBP 5 for children
  • Late check-out fee: GBP 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Carlton Folkestone
Carlton Hotel Folkestone
The Carlton Hotel Hotel
The Carlton Hotel Folkestone
The Carlton Hotel Hotel Folkestone

The Carlton Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 126 out of 1024 reviews" "
Rating 8 - Good. 203 out of 1024 reviews" "
Rating 6 - Okay. 271 out of 1024 reviews" "
Rating 4 - Poor. 177 out of 1024 reviews" "
Rating 2 - Terrible. 247 out of 1024 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Rhys

Disliked: Cleanliness, property conditions & facilities
Arrived at the hotel to a ply wood headboard on the bed very strange smells and generally dirty, booked a different hotel within 5 minuets of being there and left!
Stayed 1 night in Aug 2024

10/10 Excellent

Muhammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet place for holidays with stunning view so the plus point for this place everything’s on walking distance and the hotel staff was very nice and friendly.
Stayed 2 nights in Aug 2024

4/10 Poor

Vicky

Disliked: Cleanliness, property conditions & facilities
The bathroom needs updating - hardly any water pressure in our room. Had to ask for extra towels as only provided for one person. Bedding (valance) was ripped.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, nice staff, recommendable
Very friendly and accommodating staff. Facilities Ok, old grand building but a bit outdated, anyway very good value for money considering budget range. Wonderful views, great location and very nice experience overall. Our little girls loved it.
Stayed 1 night in Aug 2024

8/10 Good

Ifeanyi

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Steve

Traveled with group
Disliked: Property conditions & facilities
Properties generally poorly maintained the room had a massively sloping floor. Quite dirty. Lots of stains and marks. Needs a lot of money spent on it and some serious TLC
Stayed 1 night in Aug 2024

2/10 Terrible

Patrizia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
L'hotel potrebbe essere un gioiellino ma purtroppo è sporco e in decadenza. Il letto è comodo ma il bagno è inutilizzabile, lo scarico non funziona bene ed è molto vecchio e macchiato. Il personale però è simpatico e abbiamo dormito bene.
Stayed 1 night in Aug 2024

2/10 Terrible

Miles

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

VANDA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Below average
Very dated needs a good overhaul Bedding was clean . No table to make tea had to use the floor to boil kettle. Fireplace to make the tea. Shower leaked needed to be taken off its rail an laid in the bath to stop the carpet getting soaked .
Stayed 1 night in Aug 2024

8/10 Good

Damien

Traveled with group
Liked: Cleanliness, staff & service
Showers had no holding mechanism. Everything else was good and great value for money
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Cold showers!!!!!!
No hot water and beds need replacing as a bit lumpy and springs in your back. Okay for a night but needs work.
Stayed 4 nights in Jun 2024

6/10 Okay

Verified traveler

Business traveler
Can not log in
Hotels.com are not a good organisation that will rob you of your rewards nights and ignore your complaints.
Stayed 3 nights in Jul 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Susan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Overall good value.
Hotel would benefit from a bit of TLC. it’s tired and tatty. The breakfast was not great - no real healthy options. It is what it is - considering it’s not expensive- you get what you pay for. It’s clean which is important and the bed was comfortable, so good value overall.
Stayed 2 nights in Jul 2024

4/10 Poor

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Zans

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It has to the worst hotel i have ever went to the room had sloping in the room the bebs went down hill there was no hot water the towel had stains on them and the curtains no plug for the sink i went down to complain but the guy the desk said he cannot understand English evert surface you touched was sticky including the carpet it was that bad i sleep in the car
Stayed 1 night in Jul 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service
Friendly management
Stayed 1 night in Jul 2024

6/10 Okay

Antonio

Traveled with family
Nice location. It's a budget hotel....
Stayed 1 night in Jul 2024

6/10 Okay

wassila

Liked: Staff & service, property conditions & facilities
The antique house
Stayed 1 night in Jul 2024

4/10 Poor

william

Disliked: Cleanliness, property conditions & facilities
Musty smell. Good location, needs improving
Stayed 1 night in Jul 2024

2/10 Terrible

Ben

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Mark, Bath

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, lacked any personality and creaky noise. Location is fine and 24 hour access is good.
Stayed 1 night in Jul 2024

4/10 Poor

Hà Thi Giang

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Det er fin nok
Fantastisk udsigt mod utroligt smuk strand. Mange gode hyggelige restauranter og kro. Hotellet var desværre ikke helt rent. Men prisen var ok.
Stayed 2 nights in Jul 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service
They were freindly staff very helpful would stay again
Stayed 1 night in Jul 2024